Voted most helpful review
Gene Thomas Stafford
Indiana, USA
Reviewed on February 27, 2026
Well, where do I start Bought the thing on Jan 15th and Feb 9th no hot water. This has the on demand tankless hot water heater. Called and paid for Good Sam service to come out and check it out. Well, they needed to order a part and come back at a later date to install it. So now we are showering...read more
Well, where do I start Bought the thing on Jan 15th and Feb 9th no hot water. This has the on demand tankless hot water heater. Called and paid for Good Sam service to come out and check it out. Well, they needed to order a part and come back at a later date to install it. So now we are showering in the bath house at the campground. this goes on for months of replacing different part until they decided to replace the who unit. So, we are excited that we are finally going to be able to shower in our new camper again. WRONG Does not work. Now we are going on 6 months and still no hot water. I am starting a different job in Georgia and have a service tech come out to look at it there and he said he fixed the issue. WRONG Now we are in NC and had a service tech come out and replaced the regulator and not fixed. checked everything and is stumped. Not the exterior water house starts leaking in the wall. Tech ordered parts and came back at a later time and fixed that. A month later we have no heat. Called a service tech and he came out was here the whole day troubleshooting. Well, he said that he was glad to be there as the unit could have caused an explosion, so he took the unit to his shop to bench test it. It ran all day perfect in his shop, so he returned with the operating unit. Mind you it is 0 degrees out and now we have to worry about the water lines as well as keeping ourselves warm. Installed the unit and bam not working. So the Lady from Keystone Amber (true angel) ended up giving him permission to bypass the original thermostat and install a separate t-stat and guess what does not work. So here we are again with no heat on these winter days and nights. As of today, the heater is still at the techs shop and he is waiting for parts. Since I am saying all this, I guess I will add that the kitchen counter on the island the laminate is all coming off around the sink bowl. The heat in the one recliner does not work. I already had to fix some of the wood trim on the slide outs as it just fell off on both ends. I have never had this issue with the old camper I traded in, and it was a Coleman. I thought hey we buy a new camper and we will have something nice. That was a joke I should of took 65,000.00 and gave it to a charity or a homeless guy. Overall, this has been the worst decision I have ever made in my life. I really would like to take this back to the dealer and get something different. Poor workmanship and quality of materials used in this camper is bottom of the barrel. I will never buy anything that has a keystone name on it as they could care less about all this. Amber Gardner at least offered to pay for us to go get a space heater however a space heater for this big space would do nothing. This should really be taken back under the lemon law and I am really thinking about looking into having this matter looked at further. Oh and by the way there is still a problem with the tankless hot water have to turn it on multiple times before you can get it to work. SO BAD
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