Lance Lance reviews

Lance 975 I believe this holds true for all campers that have automatic features and are boondocking. The automatic features do not work unless you are plugged in because every one of them will drain your battery. Especially problematic is the automatic battery disconnect. You're much better off with a generator and a charger if the truck batteries go dead. Automatic disconnect engages at 12.8v. In the summertime it is fine. However, in the winter when there is no sun it never reconnects. So if you get up in the morning and drive, the camper batteries never charge because the automatic reconnect will not engage until the 12.8v threshold is reached. This has caused me so many problems trying to figure out why I could not keep a charge in my camper batteries, during low sun. Also the radio stays on all the time so you have to unplug it from the back of the radio because the wiring is connected into other things. The refrigerator automatic will make sure that your battery is run down to 0v if there's no sun even when you're driving. So when all the automatics are disconnected it's fine. I wish there was some way to bypass that automatic disconnect. All of the automatic features are a pain in the winter. It's best to never use any automatic feature. Show less

We bought a 2017 Lance 1575 a year ago based on dealer's recommendation that it is a superior product. We had weight constraints because we would be pulling it with a Toyota Tacoma or Subaru Ascent. It tows like a dream, and has caught the eye of people indicating they'd like to purchase a trailer that can be towed with a mid-size SUV. No issue for us. We've had it out about 40 days in 2023 with only one issue. The 'on demand' water heater only works intermittently resulting in intermittent hot and cold water when taking a shower, not fun. No help from Lance. Spoke with other Lance owners who indicated they gave up and purchased a traditional water heater, which we plan to do as well. The shower has a relatively low ceiling, too short for my 6'2" husband, but except for that, we're very pleased with the layout. Feels high end for a small travel trailer. Fortunately, no major issues thus far requiring support. Show less

Well thought out design with quality components residential hardware, best ever quiet gas/electric furnace/water heater, full 80" Queen bed and very comfortable seating. However very poor build quality and manufacturer support. For instance the sofa was only secured at one end in the slide, a stub wall fell over because the screws had been broken off when screwed into the metal door frame, the movable tables were poorly attached so they tilted and wobbled so had to be remounted, the seal strip joining the two halves of the trailer just fell off, weather strip around the windows comes off in hot weather, dishes fall off of the top shelf because the shelf doesn't reach the cupboard door, the $600 tank cover blew away because the latches are poorly designed. The "European windows" will slam closed in a gust of wind because the arms don't lock. The factory won't sell parts directly, only through dealers. Show less

Years ago I was able to order parts from Lance directly, over the phone. Now 2023, I must rely on interfacing with them through a local RV Dealer. I need some parts that are trailer specific and according to my local dealer, Lance is non-responsive. I am very disappointed with my effort to get these parts going on three months now. What is happening to Lance. I thought they were reputable. Show less

We bought this trailer "new" even through it's a 2022 from a dealer a few months ago. While we love a lot about it from an esthetic and layout viewpoint, the overall build quality has been nothing but disappointing. There a many issues that began from the start and they keep coming. 1. The door is very difficult to open and close and doesn't seal properly. Light can be seen coming in through the bottom. Despite constant adjustments to the latch, it doesn't seem to help at all. I seems as if the door isn't hung properly or is warped. 2. We just had a major flooding issue when water leaked through the closet side wall of the bathroom when attempting to connect a hose to the outside connection. We had to open the back panel in the rear storage area to find the internal collar that's supposed to seal everything had completely come off. There was nothing to hold it in place when an outside hose is disconnected; not even plumber's thread tape. Apparently the last time we unscrewed a hose, the inside collar seal unscrewed with it. Unacceptable! 3. The bathroom sink is plumbed to the black tank, not the gray tank. This poses several problems. The most serious being the camper fills with methane gas whenever the sink is open and could potentially result in an explosion, not to mention the entire trailer smelling like a sewer. It also means the black tank will fill that much quicker when boondocking than it would it the sink was plumbed into the gray tank. Also, there is no "J" or "P" trap to keep a layer of water that would seal off this potentially dangerous gas from filling the camper. 4. We also recently discovered that there is no power to the roof antenna. 5. The outside shower doesn't work at all. The TV doesn't connect to the soundbar. It won't even work when connected with external HDMI cables. The primary point of the soundbar is to enhance the quality of the TV's audio and the dealer's service department says they don't think they're supposed to be connected. The soundbar works for radio, but not TV event though it has a direct HDMI input in the front. We've tried 3 cables and nothing. 6. Trim over the dining table is bowed and there is a long strip of glue that was applied directly below the trim strip. 7. The clear coating on the overhead kitchen cabinets is delaminating. 8. There was no snaps or vent cover on the vent over the main sleeping area; just where you want one most. There is on the other 3 vent openings. The dealer said that this didn't have one. Why would you have one for 3 vent openings and not the one that pours sunlight in on you while sleeping at the crack of dawn? Also there are 4 small holes in the trim that look like the snap attachments should have gone there and it looks like they just forgot this detail in construction and missed it upon inspection, if they even do that before shipping to the dealer. 9. Several of the window shade won't stay up; a major adjust or replacement is needed. On top of all these issues, we've had to make minor repairs and adjustments on our own. As previous travel trailer owners, we are not rookies and this is to be expected as time goes on, but not when it's new. Lance has a reputation for being a higher quality build than other travel trailer brands. Based on our experience so far, it is not deserved. It's a lot of money to spend on a travel trailer and we're worried we bought a lemon! Show less

We bought this trailer new. Used a few times the first year with no issues. First trip this spring and we had issues with the slide mechanism. Made an appointment for June 4th at our local RV service facility. It’s now August 28th. Trailer is not fixed yet and Lance doesn’t know when the parts will arrive or answer their phones or emails. Pretty horrible customer service. Will never buy another product from this manufacturer again. Stay away Show less

So here's the situation ... I do like my Lance 1985. The trailer is new (2022) and still under warranty. This spring the black water gate valve started leaking. As many of you probably know, that makes a mess when you go to dump the tanks. I took the trailer in to the dealer in May and they ordered a replacement valve from Lance on June 1. I have called the dealer several times to see when the part would come in, and they basically said they have no idea. So I started contacting Lance customer service directly, both by email and phone calls. Phone calls go directly to voice mail. In the past 3 weeks I have emailed twice and called 3 times. No reply, nothing. This is horrible customer service/warranty support. If I had this to do over again, I think I would have gone with another manufacturer. Show less

My wife and myself had bought the Truck Camper one year ago separately and put it together with a lot of investment and extras. We started our fulltime year-long trip heading north all the way to BC and back to AZ. The Camper kept us worm in the winter time and during the summer we hardly used the AC. We preferred to stay dispersed rather than an RV park. We were surprised to see how roomy and cozy was the camper consider it size without heavy slide outs with comfortable wide sleeping area. Parking in public lots, shopping areas was easy to maneuver and would fit regular spots. We kept it light and the truck did extremely well. The truck is a 2012 Ford 250 XLT, crew cab, super duty diesel 6.7 power stroke. The truck is well maintained and carried us with ease. I did have to invest in new shocks, brakes, sway bars and air bags. The sway bar was a very effective in deed. We are now concluded our memorable trip and waiting to sell our TC till next time. . Show less

Be aware! Overall we love the unit but the manufacturing quality is terrible! To get warranty work done we need to travel 10hours return trip. Our unit has been in many times. Leak in the back wall, awning faulty, screws popping up under flooring, bumper peeling and rusting, sewer pipe clamp broke off, pass through storage drawer only bolted on one side, LED awning lights not working, interior window frames popping off, battery disconnect fell off wall, tire leaking because valve stem nut was missing, you are unable to access the spare tire assembly with the wrench provided because it's under the pass through drawer slide, bathroom door wouldn't latch, ceiling above bed was not laminated properly, sink drain not centered causing leak, fridge installed incorrectly causing it to heat up(cook food) and damaged plastic inside(heat damage now yellow). Most issues have been resolved through warranty but they won't replace the damaged fridge because after, horrible, alterations were done to the unit to reposition the fridge and resolve the factory installation error, it now keeps food cold! The bumper was not cleaned up and re-powder coated, it was just painted so again rust is coming through. The amount of time the unit has been in for repairs is outrageous, the refusal to replace the damaged fridge is crazy and the excuses and spreading of blame that you receive from Lance is rediculous! Show less

The trailer needed factory parts for repair. After repeatedly being informed that we would be getting a tracking number next week I placed a call to the manufacturer in Lancaster, California to be told that there is between a six and eight week wait for parts. I stated that it had already been 12 weeks and we are still waiting. I was informed again said it would be 6-8 weeks before we get the parts since they can’t get the parts from their vendor. It stymies me to know that this same place where they are manufacturing these trailers are able to get the parts for their production but aren’t able to get them to customers who have purchased a product. It makes me feel that they don’t care about me now, and only cared about me when I made a purchase. Show less