Keystone Cougar reviews

We bought the 5th wheel new in July. When we went through our walk through the slide wouldn't open, so we had to go back for a different walk through a few weeks later. Luckily for us, it was raining that day, because the bathroom skylight was leaking heavily, so we postponed again. When we got back to the dealer again for the walk through we water heater wasn't working, so again we postponed the walk through. Come to find out Keystone never wired the water heater... so we finally go to our walk through months later and the shore power didn't work. The socket wasn't wired properly.. so once again we left it at the dealer... so now we were pushing our Christmas in Arizona back because we were looking at mid-December for the walk through. All this time I was calling Keystone trying to get them off their hands and pay for the repairs. They did eventually, but it was months waiting.. Now, after our 4th camping trip the auto leveling system isn't working... Of course, it is out of warranty, because the 1 year warranty ended 4 months after we took possession of the camper. We are looking to upgrade now, but I will never buy another Thor (parent company) Product again, and won't even look at a Keystone. Show less

This is our second Keystone RV product. First one was Raptor 2004. Sold it after 7 years. I've been searching for a RV that checks all my boxes, weight, length, space, quality and price. We just bought Cougar and took it for a test camp close to home at Lake Tobosofkee in Macon Ga. Love my new camper. It's all that and more. I don't have anything negative to say about it yet. My favorite parts are the unique bathroom for a camper this size. Feels like a space you'd find in a Class A. Very roomy kitchen and living space, lots of storage. Show less

We own a 2017 Cougar rls. We search for this particular floorplan. It has large windows, 2 recliners, a large walk through bathroom and king bed. It light weight and can be towed with a half ton truck. We towed long distances and often took grandkids with us. Great floor plan! Show less

For over a year, we have planned to purchase this model, and finally made the decision to purchase one from a private owner in TN. It was a older couple, that didn't do much to keep it in good condition, so I am playing catch up with things like updates to the In-Command equipment. We still love t he floor layout, one of the reasons we wanted this model was the layout of the 2 lounge fold out chairs, that line right in front of a 50" TV, very similar to our layout at home. All the fancy tech I don't need, but it is sure is nice to the Auto Level is very useful. We have yet to figure out the Solar Charging system but will eventually. Overall, still an awesome setup for a couple or small family for camping. We Love it! Show less

I I purchased an RV and was immediately captivated by this floor plan. If you have children or a large family, this RV provides ample space for enjoyable family trips. It tows smoothly without any issues, which is a testament to its quality. Since this is my first fifth wheel, I don’t have much to compare it to, but it surpasses any bumper pull I’ve owned. Show less

The floor plan and layout is very useful and the outside kitchenette has been very flexible and frequently used. Towing this 5th wheel RV is very easy compared to pull behind units. The bunkhouse has proven to be extremely comfortable and versatile. Show less

The floor layout is very livable. In very hot climates you will need dual air conditioning units. The heat is gas, however you can turn on the electric fireplace and the heat will easily make its way up to the front bedroom. The trailer wasn't well inspected by the dealership when they received it from the manufacturer. During the first two trips we had several issues with drains leaking and water lines leaking. We have had a couple of issues with the computer system that took quite a while for the dealer to resolve. There was a concerning issue with the top rear edge. The trim was not screwed down properly so I had to add a couple of screws to the ends and re-caulk the entire length. The tv that came with the unit was one of the worst I have ever seen. It came with the one piece four step fold down stairs. They are pretty hefty and very difficult for my wife to put down. I purchased the manual hydraulic lift assist kit and installed it myself. It really makes it much easier to raise and lower the steps. It is very easy to pull and tracks very well. Quality control was very lacking and some of the documentation from the manufacturer was incomplete or incorrect. There was a lot of confusion and issues with the leveling system so I had to contact the manufacturer of the leveling system; this company was Lippert. With their assistance I was able to figure things out. However, the design of the leveling system was really bad for being a modern automated system. Show less

The floor plan is perfect for me and my dog. It has some nice features like solar panel, blue tooth and plenty of storage. However, quality of the construction has been horrible. I have had blinds go bad racks falling of the wall, trim failing all over the unit, roof problems within first 6 months, etc…common phases I hear frequently at the parks I travel is “ they don’t build them like they use to”! When I have been asked about my unit, I say simply don’t waste your money! I understand that there are about 4 major manufacturers, but I certainly have not been happy with Keystone. Show less

Bought the trailer new in 2022. First shower I took, the shower pan cracked in several places. I used duct tape to hold it together until I could get it serviced. Took over a month at a dealer to fix that and a host of other problems, such as all the trim was falling down and the cupboard above the bed was falling down. Later on, water was dripping onto my mattress. I finally figured that out...they never bothered to caulk the hole where the glamour lights on the outside front of the trailer go in. The front half of the underbelly completely fell down while on the road. None of the wiring had been secured, so all those wires fell out onto the road. Both axels bent while crossing Wyoming, which ruined all my tires. Numerous other things have failed, and I never get any help from Keystone. I am traveling full time and cannot just leave it for months on end for them to fix things, so I end up eating the cost. Customer service will not give any info, even for something so simple as how to remove the fireplace face plate so I can clean behind it. Figured that out. Supposed to be all-season. Not even close. The floor plan is good for 1, but would be tight for 2. It tows well with my very good hitch system. Overall, I would not recommend any Keystone product due to the horrible craftsmanship and lack of customer service. Show less

Love the layout. Overall construction quality is average. Several trim pieces have had to be replaced, table had to be screwed back in the wall after the first trip. Shower leaked from not being sealed properly. Cabinet construction is not the best. Tankless Water heater is too far from the shower and kitchen so it is a 20 second wait for water to heat up. However, the size of the unit and the overall layout are wonderful for a couples camper. Show less