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Keystone Cougar reviews

3.6 (193 reviews)
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Liveability
3.8
Overall quality
3.0
Floorplan
4.3
Driving/towing
4.2
Factory warranty
2.4

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193 ratings and reviews

Voted most helpful review

Patrick

Washington, USA

Reviewed on May 23, 2024

RV reviewed 2020 Keystone Cougar 29rlkwe view listing

1.8
About the only positive in this review regarding the Keystone Cougar product is the towability. We purchased the 2020 Cougar 29RLKWE with the expectation of this being a higher quality travel trailer. Much to our surprise, I was more than disappointed by its quality, livability, and specifically the warranty ... read more
About the only positive in this review regarding the Keystone Cougar product is the towability. We purchased the 2020 Cougar 29RLKWE with the expectation of this being a higher quality travel trailer. Much to our surprise, I was more than disappointed by its quality, livability, and specifically the warranty or lack thereof during Covid. We had ample communication with dealership with all documented and still left to pay the repair bills. Recently we had another issue with the floor, service manager where it was purchased told me they have seen this area fail many times. I spoke with Keystone and the dealership and mentioned what was said, denied, nothing they could do, out of warranty. I am a small business owner and wouldn't dream of telling people that I didn't care, and sorry man you have to deal with a below average product and fix it yourself. All you potential RV people, do yourself a favor, read reviews and learn from their experiences. Buyer beware !!! We are nearing retirement age and have several friends looking to buy an RV, I definitely won't recommend anything by Keystone, Buy yourself a tent, you'd be happier !
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Carol Territo

New Jersey, USA

Reviewed on April 27, 2024

RV reviewed 2022 Keystone cougar 22MLS view listing

4.4
We went cross-country in this perfect couples trailer. We were always able to comfortably get to every part of the trailer, including the full bathroom, even with the slide in. The theater seating with heat, massage and accent lighting is so comfortable. The trailer size was perfect for those state and older... read more
We went cross-country in this perfect couples trailer. We were always able to comfortably get to every part of the trailer, including the full bathroom, even with the slide in. The theater seating with heat, massage and accent lighting is so comfortable. The trailer size was perfect for those state and older campgrounds with smaller sites, and we were always accepted with our 26ft total length and 30amp power, where bigger units might not have fit. Boondocking was facilitated with the 400i solar package with (2) rooftop solar panels and inverter, and an additional exterior solar expansion outlet. With the solar, we camped free on public land 2 miles outside Glacier National Park. Awesome! There are also (2) 30lb Pulling is easy with the sway-bars and double axles with our Ram 1500 truck. Windows EVERYWHERE - the views are total surround, but with blackout shades for privacy when wanted. Plenty of cabinets & drawers for storage plus passthru storage. I can't say that warranty service was good, but overall - this travel trailer can't be beat!
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

Clint

Texas, USA

Reviewed on March 25, 2024

RV reviewed 2018 Keystone Cougar 367FLS view listing

4.8
This RV is amazing for long term living. Great kitchen and amazing bedroom. Several beds for multiple people. Lots of storage. Built before COVID so the quality is there. I have had very little issued with the RV. I would buy this model again.... read more
This RV is amazing for long term living. Great kitchen and amazing bedroom. Several beds for multiple people. Lots of storage. Built before COVID so the quality is there. I have had very little issued with the RV. I would buy this model again.
Livability
5.0
Overall quality
5.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Charles Scheel

Oregon, USA

Reviewed on January 31, 2024

RV reviewed 2022 Keystone Cougar 368MBI view listing

4.6
Small things. Probably caused by horrible roads bouncing it around. Happy with it. Would purchase again. Maintenance required for ownership. Don't shy away from new or newer units. Always have nay sayers with no facts to support what they are saying.... read more
Small things. Probably caused by horrible roads bouncing it around. Happy with it. Would purchase again. Maintenance required for ownership. Don't shy away from new or newer units. Always have nay sayers with no facts to support what they are saying.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Lee jensen

Reviewed on November 29, 2023

RV reviewed 2023 Keystone Cougar 26 view listing

1.2
Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan. The trim on ... read more
Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan. The trim on the inside fell down and the insta hot water heater won’t stay hot and the awning bars bent when we went to put it in one night, the sides are coming apart and the roof does not match up with the wall so any load up there will cave it in. It’s a lemon. Not very well built for money you pay. Can’t wait to take to dealer with all the problems.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Eric Pederson

Reviewed on October 29, 2023

RV reviewed 2022 Keystone Cougar 364BHL view listing

1.8
Where do I begin?! The 364BHL appears nice, but the longer you have it, the more you realize it’s a cheap piece of crap. Problems with ours started on day one of usage, the heater did not work and there were multiple leaking water lines. Simple fix of doing a “master reset” and tightening st... read more
Where do I begin?! The 364BHL appears nice, but the longer you have it, the more you realize it’s a cheap piece of crap. Problems with ours started on day one of usage, the heater did not work and there were multiple leaking water lines. Simple fix of doing a “master reset” and tightening stuff, but still… Pros: tows decently. Floor plan was decent. Cons: made cheap with little to no quality control.I would have given a zero, but wasn’t an option Example of things that happened with our brand new trailer in the first year; fireplace heater fan quit working, refrigerator would not work with electric (as soon as propane is gone, your S.O.L.), refrigerator coolant line ruptured, screws under linoleum (8 total), pantry shelves collapsed (put together with staples, really?!), all jack fault, grey and black tank level sensors erroneous readings, closet rod mounts busted, drawer slide broke, counter (bathroom sink) not sealed adequately, wardrobe slide would not actuate, chipped wall/wallpaper from manufacturer, both batteries went bad, inadequate hardware installed multiple locations, piss-poor sealing on undercarriage, and water pump will not prime in winterizing-mode… There’s a bunch more that occurred and was discovered, but that gives you pretty good picture of the “quality” I was fortunate enough to deal with. You know why you get a 1-year warranty on the purchase of a new trailer? Because they know they just sold you a piece of guaranteed crap. According to my service guy, the manufacturer expects to pay about 30% of the sale price in warranty work. How the heck are these ass-clowns still in business? Most people don’t spend enough time in their trailers in the first year to experience most of the problems they will face, until their “warranty” is up that is. Do yourself a favor, don’t buy new for one. Don’t spend more than $20K on one of these either. You’re already going to end up spending a small fortune to keep it in operational condition.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Ray Gentry

Reviewed on October 3, 2023

RV reviewed 2022 Keystone cougar 22MLS view listing

2.8
The camper is 4 out of 5. Be forewarned that Keystone probably will not stand behind their warranty. I have had an a/C issue and a Water heater issue that Keystone completely blew me off on. they assumed on the water heater that since it had been a while since I had heated water with lp gas that it must be a... read more
The camper is 4 out of 5. Be forewarned that Keystone probably will not stand behind their warranty. I have had an a/C issue and a Water heater issue that Keystone completely blew me off on. they assumed on the water heater that since it had been a while since I had heated water with lp gas that it must be an insect clogging the gas line. the only way to know for sure would be an inspection of water heater. I sent pictures and water heater looked brand new no insects dirt or other items to clog gas line. They do their best to avoid even looking at the problem much less fixing it. I will not purchase any units in the future that are Keystone related. by the way this is my fourth unit. so I have a few years experience with rvs. BEWARE!!
Livability
3.0
Overall quality
3.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Will T

Reviewed on September 15, 2023

RV reviewed 2023 Keystone Cougar 326RDSWE view listing

3.0
When is Keystone going to start building quality into their RV's? When you pay almost a $100000 for an RV you expect some quality. I have had stupid issues with this. Poor materials and workmanship. Trim falling off because of not being attached. Nails and screws through the floor. Window shades on door brea... read more
When is Keystone going to start building quality into their RV's? When you pay almost a $100000 for an RV you expect some quality. I have had stupid issues with this. Poor materials and workmanship. Trim falling off because of not being attached. Nails and screws through the floor. Window shades on door breaking because of such poor quality. GFCI blowing all the time because of poor quality. Trailer is very unstable. Only has 4 support jacks but should have had 6 for this big and heavy of a 5th wheel. Warranty work can take months. Can't do that when it is your only living quarters. Living in it full time and repairs are almost needed daily. Look closely before you buy anything from Keystone. This industry really needs a wakeup call.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

LeAnne

Reviewed on August 18, 2023

RV reviewed 2017 Keystone Cougar 26RBS21 view listing

3.0
We love the layout of this RV, but we have had nothing but problems with the slideouts, and leaking over the front door. There have been other minor issues that we have been able to deal with and our warranty covered. But the slideouts apparently aren't covered by our warranty and we have an estimate of $7,... read more
We love the layout of this RV, but we have had nothing but problems with the slideouts, and leaking over the front door. There have been other minor issues that we have been able to deal with and our warranty covered. But the slideouts apparently aren't covered by our warranty and we have an estimate of $7,500 to repair them. We talked to the makers of the slideout mechanism, and they say that the manufacturers were using hollow slideout rails and were told not to after a certain point. We also found out our walls are separating somehow. We take THE BEST care of our trailer. We park it inside. It is well maintained. There are only 2 of us, no kids, and we aren't heavy people. These things shouldn't be happening. I'm trying to get Keystone to help, but so far they have told us no. I will keep pushing! I would not recommend this model to anyone.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Bob Outhwaite

Reviewed on July 21, 2023

RV reviewed 2021 Keystone Cougar 29BHSWE view listing

2.4
We liked the floor plan. The problem is that the InCommand Control system is junk. It has flickered and worked intermittently since we bought it. The warranty is useless because they will not honor it and will not fix anything while on warranty. The quality control at the factory is dismal. The bottom panel... read more
We liked the floor plan. The problem is that the InCommand Control system is junk. It has flickered and worked intermittently since we bought it. The warranty is useless because they will not honor it and will not fix anything while on warranty. The quality control at the factory is dismal. The bottom panel on the outside had to be re inforced or it was about to blow off in the wind. The cabinetry was coming apart around the fridge because the factory people had driven in some long brad nails that did not go into any solid wood in behind. These are all things I had to fix myself . The first time I washed it, I almost cut my hand on a row brad nails that had been driven from the inside out thru the fiberglass wall to the outside. I did make the dealership fix that. The dealership, Fraserway RV in Airdrie Alberta was totally incompetent, leaving me to fix most things on my own.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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