Keystone Cougar reviews

Buyer beware, very nice unit , tows great but pray you do not have any warranty issues. They will approve fixing the nickel and dime defects you can expect in any RV. But if you encounter a costly defect you will be instructed to get you owners Manuel out and check the fine print. Case in point, I have a 10 month old 2016 cougar with a roof that is starting to ripple in the front and the factory adhesive over the joints has some cracks in it that allowed wind to create the ripples. The fine print says owners must inspect their roof every 90 days and apply a approved material to patch that bonds with factory mastic. Camping world recommends doing this once a year. Needless to say claim denied, keystone once again made sure they could pass off any defect that was costly to the consumer. If the manufacturer won't honor their warranty, don't waste money on an extended warranty.

We have owned several other RVs, from the first pop-up camper to travel trailers up to 32ft. This Cougar with the rear kitchen had great counter space, an extra flip-up counter extension and the dinette next to kitchen, so preparing meals was easy. The rocking/swivel chairs were comfy. The slide out wardrobe closet in the bedroom was a great idea, never lacked for space for clothes, no matter how long the vacation was. One nightstand had a lift up top that opened to the lower storage area. You could put a laundry basket there to catch the dirty clothes, pretty handy. The walk-thru bathroom with the skylight over the shower was a nice design, with floor to ceiling cabinet for all the shampoos, towels, hair dryer, etc. The power awning worked well. We always had a manual one, was nice to just push the button. The power hitch lift was also the first one we had. So much easier than all the hand cranking. We pulled it with a Toyota Sequoia, towed easy. We finally sold it due to empty nest, was time to downsize a bit. Looking at others now.

I've got the Toy Hauler with the side garage door. Best layout you can possibly ask for if you want to bring your motorcycle or ATV. There's a big Keystone Cougar following for Facebook groups but even driving down the road seeing other Cougar owners you can expect a wave back.

Experience- 27SGS floorplan has served my needs and met expectations thus far. *I looked at many other options and was surprised when I found the 27SGS. I did not want a bigger truck, my 3/4 ton handles it well. The quality overall is very good, normal minor things. Just like a new home or car, there has been a couple of cosmetic items, but actually LESS than my previous “name” rv or truck. Far less. I have never seen or bought anything new that did not have something a little bigger than cosmetic, that needed to be addressed/repaired. Unfortunately, I have one (ONLY ONE). The response has been professional thus far and I am appreciative. My overall experience has not been negative or what we see about the rv industry on TV thus far. My experience to date is very good. I would recommend the Cougar 27SGS to anyone looking for a quality half ton fifth wheel. At the moment- I cant expect a more professional response and pleasant experience. Alverado,Tx. floor plan and living space is very livable- *some of the non cosmetic features that Keystone has now made standard are impressive, ex- solar, Suspension upgrades, Insulation in front, auto leveling. *Really cold weather came after taking possession- front cap was at room temp during very high cold winds. Insulation was obviously there as sold to me…Overall value appears consistent. Surprised with amount storage, as I moved items in. *bedroom storage would serve better if small wardrobe cabinets-on each side of bed were a lil bit deeper, to fit a wardrobe bar and hangers. I do have a couple of normal punch list items- but they have been acknowledged as expected. I have only towed it twice to date and it was easier to hook up than a bumper pull. Spent aprx 16 nights in rv to date. I would definitely recommend the Cougar 27SGS I was cautiously optimistic at start, the Cougar 27SGS was one of the last rvs I looked at. The after the sale support has been as sold to me thus far. Ive seen ownership after the sale. I rarely see that. I am pleased with all to date. The 2022 Cougar 27SGS was a pleasant find.

We purchased our 2022 355FBS in New York and had it shipped to a resort in California. We started using the 5th at the end of December 2021. The floor plan is great for us and aesthetically it is very nice. However, the construction, workmanship and quality control is poor. The first day we found the refrigerator and pop-up plug in the kitchen were not working. I got on the phone with Keystone Customer Service to trouble shoot the problem. They recommendation was it could be the fuse or breaker. I check both and they were fine. After no good recommendations from Keystone I decided to do additional research. Long story short, I replaced the GFI plug in the storage area and that fixed the issue. In the first few days we had one of the pop-up electrical outlets in the kitchen break, one of the kitchen cabinets doors was cracked down the middle. There is molding falling off everywhere. Then we noticed the flooring in the bedroom was bubbling up in numerous places, which is not an easy or cheep fix. The drawers in the master bathroom and the bedroom chest do not seat correctly. Now we have the bedroom slide-out failing. We had a mobile service come out to see what was wrong. They indicated the motor and wire harness needed to be replaced. Mind you, the slide-out has been operated maybe five times in total. As I continue to look around the unit I find screws in sideways, screws falling out because they were not anchored into anything and screws popping up through the flooring. This is all in just two months of use. We do not have a towing vehicle and the 5th wheel is parked at a resort space. There is not a good way to get it to dealer for repairs so I have to make repairs myself or call a mobile repair service, which is very costly. With more and more people using their RV’s longer term and stationery, Keystone needs to start contracting with mobile repair services. There needs to be better quality control and inspection during construction. The only reason for the floor in the bedroom to bubble up is lack of adhesive and poor installation.

Beauty is only skin deep! We have owned 5 or 6 new and used 5th Wheel campers over the last 30 years. This 2022 Keystone Cougar 316RLS is by far the cheapest, junkiest POS we have ever bought and the manufacturer has been as dishonorable about warranty coverage as you can imagine! It looks great in the showroom but then you go camping and so much of the functional design does not work. For example, much of the ‘wood’ appearance is laminated MDF board- it’s used for structural components too. Our closet rod fell to the floor on our first night out, Keystone did nothing to fix it. I was left on my own to fix it, when I took the end supports out I found they were made of plastic and mounted with 2 screws to MDF backing about 1/4 inch deep - there was no wood stud to mount them to. The middle support was mounted to MDF that was stapled to the inside shelves.-pure junk. A window was improperly installed and leaked - Keystone’s solution: take it to your selling dealer in Michigan (while I’m in Kentucky heading for Florida). Get leads to other dealers where we are for warranty work, they fix nothing- one said it needs to go back to the factory, the other wouldn’t do warranty work on a Saturday ! The lock on the entry door didn’t work, it took 8 days and multiple emails to the higher-ups at Keystone to finally realize it needed to be fixed but I had to advance the money for a mobile service and can only hope I’ll get reimbursed. A number of things are weak in the design, lighting is the worst in terms of what is and isn’t controlled by the InCommand system. OTA TV signal booster is a waste, no lighting outside but for LED awning lights and a docking light on the front of the coach. The recliner chairs are cable controlled and too narrow to fit an average butt - same for the couch. The bedroom is cramped and the hanging part of the closet is not tall enough to hang a calf length woman’s dress. Doors are not square, if you look under the bed in the slide toward to front of the bed you can see daylight under the floor! The floor is made of USB, can’t tell what thickness it is but the floor is soft either from lack of adequate support or OSB that is too thin. Have a leak in a bathroom sink, bedroom floor is showing significant wear where the slide comes in after only about 8 openings and closings. Now the air conditioner doesn’t seem to work. Save yourself a lot of headache DON’T BUY FROM KEYSTONE- THEY MAKE JUNK AND DON’T HONOR THEIR WARRANTY!

If you are looking into purchasing a RV, I would steer clear of any Keystone product. Previously we owned a Jayco model and we should gone with Jayco again. The RV itself looks nice, but cheaply built and if something goes wrong, they do not back there products. If you purchase a Keystone and don't have anything go wrong at all, you might be alright, but as anyone should know when purchasing a RV, something usually goes wrong within the warranty/break-in period. Keystone's customer service has got to be the worst customer service to deal with. I would strongly encourage looking at other RV manufacturers. I know that when we look at purchasing another trailer, we will not be looking at any Keystone products trade it in rather than sell it to someone, so that another person may not have to deal with Keystone's service.

Pros-Great floor plan and great for every camping adventure. Pulls great and easy to set up and tear down. Self leveling is a great feature. Very luxurious and great for a larger family. Cons-none

Great trailer for couples looking to explore in comfort with room to spread out. Tons of storage, homey feel, and plenty of features. Trailer tows great and the auto-leveling jacks make setup a breeze.

Purchase trailer in October used it one time and been in the shop since November before Thanksgiving of 2021 as of this date of January 13, 2022 still yet to have my trailer back due to warranty slide out before the company can work on it they have to take pictures so Keystone approve the repairs