Keystone Cougar reviews

We have had a ton of troubles with this 5th wheel. The first thing we had go wrong was the fridge only worked on LP, not shore power. Parked it at our summer time lot and plugged it in and assumed it was working. We showed up the next weekend with rotten food in the freezer and fridge. Next the auto level didn't work. Bretz RV in billings tried to fix both problems but failed. We had to pay a repair man to fix them. Next the blinds are crap. Have 3 of them not working. Pure garbage. The shelves in the pantry are coming apart. The vent in the second bathroom does not open. Fan works but does no good when the vent doesn't open. The control panel is garbage too. Who ever decided to put those kinds in an RV is an idiot. The trim on the wheel wells is all coming apart. Screws are missing from the first trip back to get it worked on. Bottom line dont buy a keystone. JUNK.... Show less

Picked up our new 2023 Cougar 25RDS in the fall of 2022. Purchased in NC before moving to Maine. We were concerned about service after the sale and they reassured us it wouldn't be a problem with our roadside assistance and extended warranty (don't ever believe that lie). Three hours away from the dealer I pulled into a rest area to use the lew and the slide out stuck in the out position, I was able to bring it in manually and continued to Maine where it took 5 months for it to be repaired. No dealers wanted to service it because it wasn't purchased there. Finally hooked up the water supply in the spring only to find the toilet valve leaking. The LED lights and graphics are peeling off. One evening we had some light rain and the awning came crashing down and ripped the support arms off the sidewall.... My understanding is the gas filled spring arms are suppose to give in order to keep that from happening. So far the first 7 months of ownership has been rough..... Also don't expect help from your dealer if you are out of the state. The warranty department is also difficult and not very helpful. Show less

I hate the quality of this unit!! What a spaghetti mess of wiring. expect fake wood trim molding to peel its vinyl covering exposing press board. expect water fittings to spring leaks non stop. VERY poor insulation , furnace runs non stop due to all the air drafts. ALL holding tanks gauges are never even close to accurate. interior panels and trim come loose in transit due to little pin nails not being fastened into structural unit. water pump is extremely loud and vibrates the whole rig, ( even after insulating) and making sure nothing is against any structural objects. cant replace mattress with another unless you sacrifice for a smaller size. factory mattress collapses after two weeks of use. NOT enough structural support for floor bracing as unit has been to dealer twice for serious floor issues. DID I MENTION THIS IS A 2020 MODEL? ran out of space to write all other failures. " DONT BUY" your welcome!! also GENERAL RV IS JUST AS BAD!!! they do awful work. make sure to inspect all work before leaving their facility as they are LIARS !!! I approve this review CRAIG STROM. I wish I had never purchased!!! what a 50k loss. NEVER AGAIN !! Show less

Less than one star on quality....We just bought a 2022 Cougar 24rds 5th wheel from RVOne in Auburn Hills, Michigan in June. One issue after another including: a leak in the bedroom area and under bath sink, the shower stall walls are severely bowed and not attached to the wall, travel latches on fridge are broken and much of the facia on kitchen cabinets is peeling off . Really? This is a brand NEW unit! The dealer can't get us in until Thanksgiving with no guarantee it will be repaired by April. Run, not walk away from this brand and dealer. Show less

very nice travel trailer, rv king bed, couch that folds out to a bed double console recliner, 2 refrigerators, electric fireplace, 3 slides, we have a Gazebo and. a rubber made 4x8 shed that can go with travel trailer. Travel trailer is off white with brown trim, cabinets are dark brown, Show less

The manufacturer released this unit without having conducted any quality control measures. Windows and slide leaked for the first several months. Dealer had to seal entire unit and noted seal was nonexistent. The HVAC and A/C systems are integrated into the most ineffective control system (in Command) in what can only be concluded as to prevent consumers from being able to have a bypass system for operating these 2 very important appliances. Issues with Zone temperature readings prevent the operation of heat and air. Worst RV purchase in my life and I’ve had 4. Would never buy Keystone again. Show less

We have owned several other RVs, from the first pop-up camper to travel trailers up to 32ft. This Cougar with the rear kitchen had great counter space, an extra flip-up counter extension and the dinette next to kitchen, so preparing meals was easy. The rocking/swivel chairs were comfy. The slide out wardrobe closet in the bedroom was a great idea, never lacked for space for clothes, no matter how long the vacation was. One nightstand had a lift up top that opened to the lower storage area. You could put a laundry basket there to catch the dirty clothes, pretty handy. The walk-thru bathroom with the skylight over the shower was a nice design, with floor to ceiling cabinet for all the shampoos, towels, hair dryer, etc. The power awning worked well. We always had a manual one, was nice to just push the button. The power hitch lift was also the first one we had. So much easier than all the hand cranking. We pulled it with a Toyota Sequoia, towed easy. We finally sold it due to empty nest, was time to downsize a bit. Looking at others now. Show less

I've got the Toy Hauler with the side garage door. Best layout you can possibly ask for if you want to bring your motorcycle or ATV. There's a big Keystone Cougar following for Facebook groups but even driving down the road seeing other Cougar owners you can expect a wave back. Show less

Experience- 27SGS floorplan has served my needs and met expectations thus far. *I looked at many other options and was surprised when I found the 27SGS. I did not want a bigger truck, my 3/4 ton handles it well. The quality overall is very good, normal minor things. Just like a new home or car, there has been a couple of cosmetic items, but actually LESS than my previous “name” rv or truck. Far less. I have never seen or bought anything new that did not have something a little bigger than cosmetic, that needed to be addressed/repaired. Unfortunately, I have one (ONLY ONE). The response has been professional thus far and I am appreciative. My overall experience has not been negative or what we see about the rv industry on TV thus far. My experience to date is very good. I would recommend the Cougar 27SGS to anyone looking for a quality half ton fifth wheel. At the moment- I cant expect a more professional response and pleasant experience. Alverado,Tx. floor plan and living space is very livable- *some of the non cosmetic features that Keystone has now made standard are impressive, ex- solar, Suspension upgrades, Insulation in front, auto leveling. *Really cold weather came after taking possession- front cap was at room temp during very high cold winds. Insulation was obviously there as sold to me…Overall value appears consistent. Surprised with amount storage, as I moved items in. *bedroom storage would serve better if small wardrobe cabinets-on each side of bed were a lil bit deeper, to fit a wardrobe bar and hangers. I do have a couple of normal punch list items- but they have been acknowledged as expected. I have only towed it twice to date and it was easier to hook up than a bumper pull. Spent aprx 16 nights in rv to date. I would definitely recommend the Cougar 27SGS I was cautiously optimistic at start, the Cougar 27SGS was one of the last rvs I looked at. The after the sale support has been as sold to me thus far. Ive seen ownership after the sale. I rarely see that. I am pleased with all to date. The 2022 Cougar 27SGS was a pleasant find. Show less