Purchased this Thor Challenger 35MQ at the end of May, 2021 and took delivery about June 4th. Got it home and hooked it up to power and found the refrigerator did not work because it was not plugged in, the ice maker did not work because the valve was turned off, the GFI circuit did not work due to a loose w...
Purchased this Thor Challenger 35MQ at the end of May, 2021 and took delivery about June 4th. Got it home and hooked it up to power and found the refrigerator did not work because it was not plugged in, the ice maker did not work because the valve was turned off, the GFI circuit did not work due to a loose wire, and the entrance door would not shut without slamming it. After our 1st outing, we discovered about 20 other items that were in need of repair, which I documented with pictures and written notes and sent to Camping World in Hampton Roads, Va. , where the unit was purchased from. We scheduled with their service department to return the unit to them on August 23rd of 2021. We returned to CW around 10/15 and picked up the unit as we were told the unit was ready. We got home and not much had been repaired except the entrance door replaced (I think) and a storage door on the driver side painted due to scratches.
On January 3rd, the unit was picked up by a Thor transport contractor to make a laundry list of repairs including a complete floor replacement. The unit was returned to our home by a transport contractor around the 25th of March only to find that about 4 items had been repaired and the floor that had been replaced had a large buckle in the middle of it. I called Thor and spoke with Terry Baughman in the warranty depart (?) and told me not to worry, the unit can be retuned at the end of the camping season and the unresolved issues would get repaired.
So, the unit was again taken to CW of Hampton Roads, Va on 12/14 so we could get the warranty repairs made. I received an Email on 1/24 from the service writer at CW stating that Thor had declined all the repairs.
So at this point my frustration is out the roof. Who do we have to turn to when we have been lied to, manipulated, and completely ignored concerning issues that were beyond any doubt the fault of Thor Motor Coach or what ever their official company name is. The looks of this motorhome is absolutely beautiful. The power for taking on steep mountainous hills is great and there is plenty of power for towing a vehicle. But when it comes to quality of workmanship and quality of the materials used to assemble this particular unit is terrible. We have had seats fall apart, slide out sticking, HVAC diffusers falling out of the ceiling, etc……
I will continue to fight to get my unit fixed as it should have never left the factory in the condition that it was in. It was obviously barely inspected before leaving if it was inspected at all. What I would like to do is save someone, anyone, the issues of having to deal with Thor on any RV purchase. Please, Please, Please read all the reviews and take notice of all the angry consumers that Thor has neglected.