My wife’s family has always cherished camping, making it a treasured tradition for nearly every holiday. After marrying, we eagerly joined them but always stayed in her parents’ trailer. Anyone who’s camped in a small space knows how quickly it can become challenging—especially sharing with...read more
My wife’s family has always cherished camping, making it a treasured tradition for nearly every holiday. After marrying, we eagerly joined them but always stayed in her parents’ trailer. Anyone who’s camped in a small space knows how quickly it can become challenging—especially sharing with family. So, when my wife excitedly said, “We should buy our own trailer!” it seemed perfect for creating our family memories.
We visited dealership after dealership, touring countless trailers until they blended together. One day, my wife burst through the door exclaiming, “I found the perfect trailer!” Her excitement was contagious, and we immediately planned to see it.
At Bish’s RV, the salesperson warmly showed us the trailer. I specifically asked about an inverter, and she assured me it was “wired for one but doesn’t include it.” Comfortable with that, we discussed financing. She confidently promised they could beat any other bank by 50%, an offer that seemed fantastic.
We slept on it and, convinced we’d found our dream trailer, returned the next day to complete the paperwork. After clearly agreeing on our maximum affordable payment, we were shocked to see the actual payment higher than agreed. Despite this, we moved forward, eager for joyful camping memories.
Our excitement quickly turned to frustration. During our first trip, we found water leaking beneath the trailer when flushing the black tank. Disappointed, we returned it to Bish’s RV, who also replaced a missing dust cap. With hopes restored, we believed our troubles were over.
However, while winterizing, we discovered the water heater bypass valve wasn’t functioning, forcing another visit. The following season brought more disappointment—the water heater wouldn’t start. After a week-long stay at the dealership, we learned it was due to loose wiring.
Our breaking point came on our most recent outing. My daughter sat down, and the bench collapsed beneath her. Her shock deeply saddened me. Inspecting further, I found the supports poorly stapled, careless and avoidable. Later, my wife quietly asked, “Does the fridge look strange?” Our hearts sank as we saw it falling into the cabinet, shattering our dreams of joyful, relaxing trips.
Feeling disheartened, we contacted BishFix. Despite the warranty, they required a $190 upfront fee. We reluctantly paid, enduring a month of delays and frustrations as the technician awaited BishFix authorization.
Another traumatic moment was the door lock failing, locking us out. Since we live in our trailer full-time due to my wife’s role as a camp host, this was more than inconvenient—it was terrifying. After dinner with family, we found the key spinning uselessly in the lock. Panic overwhelmed my youngest daughter, who had a heartbreaking panic attack. Roadside assistance repeatedly asked for my details, promising callbacks but never helping. Desperate and exhausted, I pushed out a window screen and lifted my nephew inside to unlock the door.
Finally, I drove an hour and a half to Bish’s RV to speak directly with someone. After repeatedly explaining our situation, feeling unheard and overlooked, they arranged for a technician the next day. Upon arrival, the technician confirmed my suspicion that the blinds were installed backward.
The always polite and professional service desk employee promised the Regional Manager would contact me. When he did, rather than providing solutions, he shared unrelated frustrations about delays on his expensive home project. Feeling even more unheard and dismissed, he eventually promised to evaluate our trailer’s current value, leaving us waiting again.
We’ve documented numerous build-quality issues, heartbreakingly evident from our very first trips. Photos show these issues clearly, but the emotional toll—the disappointment, broken promises, and seeing my family’s excitement dashed repeatedly—is immeasurable. Even the door, randomly locking or refusing to open, symbolizes our experience. We share this hoping other families can avoid the heartache we’ve endured.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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