Grand Design Reflection reviews

I purchased this 150 Series Reflection fifth-wheel used, in late 2021. The original owner bought it during Covid, for family outings.. which did not work out, so it had only been used three times. Only the base (12 month) warranty transfers to a new owner. Luckily, he had purchased and transferred an extended warranty. Everyone told me to expect issues, but they never said how many! He we go... > Schwintek slide system on the only slide was improperly installed.. 30+ day stay at a repair facility for parts - entire system replaced >Kitchen area gray tank valve would not open/close - replaced >Black tank valve would never completely close - replaced >Window valances have fallen down - replaced tiny screws >Entry door would not open/close properly - repaired >Kitchen and bathroom plumbing connections leaked - repaired >Toilet leaked at base - repaired >Trim coming loose in multiple locations - still repairing >Solar prep wiring shorted by improper install - had to install/fish through walls, new wiring. >Screws popping up under carpet in bedroom >Camper fish-tails a lot when towing, even after new tires, and new truck. Show less

As a guest in this 5th wheel, I found it roomy enough for 8 humans and four dogs. With the freeze of Christmas 2022, I found sleeping arrangements much to be desired. The living room fireplace couldn't heat the area sufficiently to take the iciness out of the air. The furniture that converts into sleeping spaces were build for people under 5 feet tall. Drafts were noticeable in the outside corners of the slides and back end. Floors were ice cold so stretching out was a hyperthermia starter. Black and gray tanks froze solid. Show less

I purchased a Grand Design RV because they reportedly were a high quality unit and excelled at customer service. My refrigerator failed after the first year and was repaired under warranty. The repair failed less than a year later. This time I was told I was on the hook for repairs as the warranty had expired. This in spite of the ongoing problems with the refrigerator. I called Grand Design and they couldn't have cared less. They said it was Dometic's problem as they manufactured the refrigerator. I was stunned that a company that advertised themselves as wanting customers for life treats their customers this way. Grand Design doesn't stand behind their product. To say that they have customer service is an oxymoron. Show less

We bought this RV because Grand Design was purported as producing a high quality product with an emphasis on customer service. The overall quality of the RV is good but the Dometic components are junk. Also, Grand Design customer service is non-existent. Their mode of operation is to sidestep any responsibility for problems and defer the customer to the manufacturer of the problematic component. The customer has to do all of the leg work! When the warranty expires you are on your own whether the problem is fixed or not. Show less

We love the layout and it tows nice but pray no problems arise. Grand Design claims to make customer service a priority but nothing could be further from the truth. Their customer service procedure is simply to shirk responsibility and defer you to the manufacturer of whatever component you have problems with. The customer is left to fend for themself and at their expense. Show less

We are on a 2022 grand design 321BH. We have owned our RV for six months and currently have a leak in the main bathroom that leaks water on the floor for unknown reason. We have had a leak under the sink that leaked water all over the kitchen. We have a leak in the second bathroom on the flange that connects the toilet to the sewer. The leak in the second bathroom leaked sewer water all over under the trailer. The trim around the tip out is coming off. The air conditioners make a clicking noise when running . The thermostat does not read accurately. Show less

Beware of the pretty picture. Nice living and kitchen area with a USELESS FURRION electric fridge! Draws ALLL the power , runs all night and VEEY LOUD. The back wall ices up. A complete joke that customer service wont stand by! Bathroom , nice design with the CRUMMIEST little sink with a flat bottow that doesnt drain. Replaced the clean out pulls after ONE use as they We're not installed properly and broke after the 1st use. The extra hook up diagram is a great idea and seems to work fine. The bedroom is ridiculous who designs a bed with a curved headboard and puts a shelf where your head supposed to be. The light switches throughout the coach make no sense they are in random places and there are bright green laser beams on the phone chargers one of which is aimed right at your forehead when you're laying down in bed. The reading lights as they called them in the bedroom are ridiculous they're bright there are no or no dimmers on any of the lights throughout the coach they are all too bright if you can find the switches for them at all. They put a shelf right where your head is supposed to be we're not that tall we're under 6' and we still hit our head on the stupid thing and try making that bed not possible with one person. The cabnetry is extremely cheap , who puts in cabinets with no dividers so that when you're driving things go from one side to another. It's like they expect you to upgrade everything on your own when I called for help on the refrigeration issue they refused to stand by it and just said that's the one they chose and that's what theyre using. the solar power panel that they sell for it is a joke it doesn't power it for 5 minutes. And then there's the awning don't even bother using it , it's the cheapest piece of garbage, you might as well fold out a strip of seran wrap and watch it blow in the wind, it doesn't roll back evenly either. They shortcut it in every possible place they could I'm sure everybody on the planet would be way happier to spend $5000 more or even $10000 more to have a quality product this thing is a piece of garbage don't bother it's only worth 50% of its value when you Drive off the lot if you're even lucky enough to get that much. There's also an exterior kitchen which is another thing that's a pretty picture that's completely useless none of it works all it did was take away cabinet space from the inside. And once again it was the worst customer service we've ever had! All the woman was concerned with was getting the last word and saying that they weren't covering anything. They put it together the way they wanted it and tough luck is pretty much what I got. Do not buy this rig it's awful!!!!!! Show less

We will never buy another reflection again! When we bought the camper brand new the slide would not come out cause the motor was to weak. So they fixed it. Now a 1 1/2 yrs later its doing the same thing! When we bought the camper we took out the extended warranty right away cause we didnt want to get stuck with paying for something major. And here we are and Looks like you guys are going to cover this junk! The slide is one of 15 things wrong with the camper! The slide is more of the major thing and you guys just rip people off with this extended warranty and then dont cover shit! Then give me my money back since I cant even use the warranty! Show less

Absolutely loved the Grand Design Reflection 5th wheel when purchased. However, that became a love hate relationship very quickly. Immediately started having various problems with the 5th wheel. What topped it off is that it is now an 80k+ paperweight. The slide out completely fell out of the 5th wheel and almost crushed a person when it did. Due to manufacture defect. Grand design now refuses to work with on getting it repaired. This company is going through multiple lawsuits for manufacturer defects that they don't want to and refuse to do anything about. My advice to anyone that is looking at any of their products. Do your research. We will never purchase anything from this company. We will make sure that we let everyone that we know not to purchase from them as well. I will be going on every website that I can to leave a review and warn other people about Grand Designs Business practices. Shame on them! Show less