HORRIBLE! DONT BUY ONE. I bought a brand new 37r from my local dealer. From day one I have had nothing but problems with it. Sure it had some little quirks with it like every Motorhome will. I know you are rolling down the road shaking the pieces out of these things, but this went way deeper than that. We had a smell coming inside the coach that smelled like engine burning, or exhaust or something from the engine compartment. When we drove it, it would give us bad headaches and make us a little nauseous. I took it in to the dealer and they could not find anything. I took another trip and same things happened. So back to the dealer. ( mind you it has now been in the shop about 15 times) they found about 30 cracks, holes, areas where the wood was not tight or where things did not align up properly so they foamed it all with expanding spray foam. They went overboard. I removed the wood cover over my water heater. All the water lines were now encased in foam. Half of my water heater was covered in foam. That's what the manufacture told the dealer to do. Guess what, it did not solve the problem. Back and forth to the dealer countless times. Finally fleetwood said we will bring it back to the manufacture and work on it. So they did. Put another 3000 miles on the coach and spent three weeks back there. I now have 11,000 miles on the coach and have only taken 5 trips in it.
They said they tore out the whole master bedroom and replaced the floor. They drove it back out to me and said it was all fixed.... (Wrong). Still did the very same thing. I was pissed. Let me point out at this point, this is just one items I have been dealing with. There are countless other things going wrong with the coach simultaneously. Just to name a few. First trip out it started raining, the wipers would not work. But when it quit raining they would work again. I finally fiqured out that water from the road was coming up over the wheel well and into the electrical panel compartment behind the wheel well and shorting out the wipers. Many hours later and countless tubes of caulking that one was fixed.
I had door frames falling apart from the ceiling so doors would not close, I had no heat out of the front dashboard. I had no heat in the master bedroom or bathroom (found out they smashed the duct work when installed. ) I had outlets pulling out of the walls. I had very low hot water pressure and they could not tell me why. They just said that is normal. (So normal I could not shower because the water would just trickle down the shower faucet, right. ) Again after many trips and many hours they found it had a bad water mixing valve. (Can you say LEMON). Oh no don't say it yet. It gets worse...... On top of about 20 other things going wrong with the inside of the coach. I decide to go to Vegas. I get two hours down the road, the whole time I could smell a very strong smell and it continued getting worse. I finally considered turning around because my wife was now on the couch sick as a dog, massive headache and I myself was nauseous and also had a headache when I had someone signal to me to pull over. When I did I went outside to the engine compartment and I had diesel fuel pouring out on the ground and had been spraying my tow vehicle for the last two hours. Everything was covered. I called the manufacture and they told me to tow it to the nearest dealer and have it fixed. End of vacation again. It spent yet another week in the shop to find out that the fuel injector on cylinder number 1 had broken off. And of coarse it was a recalled part but they don't feel it is important to warn people about it. They will just fix it as they break. Amazing... Anyway. Back to the next and final trip in this Motorhome for me. I went up to see our daughter in Another state, and spent the first night there and on the second night at 1:30 am the carbon monoxide detector goes off. It scares the living crap out of me. I get up and feel sick and a little dizzy. I open up the windows and door to air it out. Finally after about ten minutes the alarm quits chirping. I was so mad at this point I knew I was done. The next day I went in to a dealership where I was at and found a new coach that I really liked. It is a tiffin 40 qbh. Have heard nothing but fabulous things about the quality of tiffin and the support you get. I traded in my old Fleetwood and drove home in the new coach. What a difference to finally be in a unit that is quality built.
I would like you to note that all through this process I was in contact with the manufacture and not once did they say, hey I am real sorry, I think you might of got a lemon, let's replace it with another coach. Not once did they offer to help out with expenses incurred from all the mishaps. I spent 200,000 on the coach and have made payments of 2000.00 a month for a year now. That's 24,000 dollars plus the loss of the trade in because fleetwood would drag their feet and not do anything for me I lost another 40,000 in the trade. So I have lost over 64,000 dollars on a coach I have not been able to take out once without some major problems that ruined each trip. I finally called fleetwood and told them that I traded in the old 37r and bought a different brand and they seemed to care less. I know I am just one person to many millions of buyers for them. And I am sure they are happy to have me gone. But with the use of media like it is today. My one review will hopefully affect thousands as they consider what to buy when it comes to a new rv. Fleetwood should be excluded from your list. There is no customer service!!! I fully expected fleetwood to stand up for what they sell, I had a very bad unit, I expected fleetwood to buy it back from me and let me chose another coach. At the time I would have been happy to just swap it out with another new coach. But they chose not to go that route. Instead they would just keep blowing me off until I would go away. Well they got part of it right. I went away but I am not gone. I will forever more tell people at every rally I go to and every person I see and talk to about rv's the experiences that I had with fleetwood. I am not a vindictive person but if that is the way they are going to treat their customers then I want people to know about it. It's never to late to make this right Fleetwood........just saying
P.s. I keep thinking of things that were wrong with the unit. There were so many things that I start to forget them over time...I wished I could add pictures to this review. Pictures are worth a thousand words and they would speak volumes for this coach. Some of each of these things contributed to a ruined vacation every single time we went out. And mind you at a cost of many thousands of dollars with time off work, time in shops getting things fixed, non refundable helicopter trips to the bottom of the Grand Canyon that you missed because your Motorhome is sitting on the side of the freeway broken down again....it's not worth it.
No hot water could not shower whole trip (several trips. Kept saying it was fixed when it was not)
Water mixing valve inop
Outlets falling out of place
No heat on dashboard
Water into electrical panel compartment
Electric cord reel broken. Would not stop winding up.
Front rock guard peeling off
Fuel injector broken off ( engine about to catch fire)
Wipers not working
Outside compartment doors flying open during travel on freeway (scary)
Kinked power steering hose ( from the manufacture)
Squeaky brakes since ownership
Faulty water heater fuel valve
Leaky pipes at water heater
Smell from engine compartment
Cracks, holes, openings for smell to come through
Sun bleached led lighting on front of coach
Air leak in man door and one window (air whistling while driving)
Steering wheel cover latch broken
Microwave squeaking so loud. Had fixed at factory. Came back worse
No heat into bedroom and bathroom (smashed duct work )
No heat under dash on drivers side
Bathroom window seal came apart. Would not seal. Forgot to fix at factory
I know there are more things I just can not remember them at this moment.
Do yourself a favor and take it from someone who has learned the hard way. Don't do it. Save yourself the pain and agony and your hard earned dollars and do some research. You will come up with a better solution. My question is why do companies act this way.....it used to be because they can.. But not anymore. I have seen social media close companies down. That's not my intent here but I would like to see something done. And if word continues to spread it will reach the majority of the Masses and things will change for the better or they will have to close down. Had that carbon monoxide detector not gone off. I would not be here writing this letter to you. I would be dead and not one thing would change.