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Recent reviews

anonymous

Indiana, USA

Reviewed on October 14, 2024

2.6
We bought this 5th wheel brand new in 2023 and travelled in it full time. We absolutely loved the layout and the features, but ultimately it only lasted 18 months and about 15k mil... read more
We bought this 5th wheel brand new in 2023 and travelled in it full time. We absolutely loved the layout and the features, but ultimately it only lasted 18 months and about 15k miles. The RV was a problem from day 1. We towed it home and within a couple of days realized they had damaged a wire and pinched it against the metal wall studs, which was a SERIOUS fire hazard. Luckily it was caught early. The next few months were riddled with multiple problems from holes drilled in sewer vent pipes, improperly installed gaskets and failed leveling system. Keystone paid for mobile techs each time, but not without pushback. At the 3 month mark we found one of the cross members had already broken and had to have a mobile welder come and repair our 3 MONTH old frame. Over the next 15 months we had more and more problems from shoddy workmanship. The bedroom slide (Schwintek) failed multiple times, even after being fully replaced. We finally determined it was because the wall studs were all broken. We also started having more frame issues as we reached the 16 month mark, so the point that 4 more cross members had failed (the repaired one was the only one still holding up). It took almost 3 months of fighting with Keystone to come to a resolution on the issue.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Steve Levin

Massachusetts, USA

Reviewed on October 14, 2024

3.6
Downsized from a 36' Diesel Pusher. We were looking for something smaller more easy to maneuver. The Freedom Traveller is a Basic unit. I had heard so many bad things about Thor R... read more
Downsized from a 36' Diesel Pusher. We were looking for something smaller more easy to maneuver. The Freedom Traveller is a Basic unit. I had heard so many bad things about Thor RV's that I went over it with a fine tooth comb looking for issues to nix the sale but I could not find anything. There are maintenance issues which FORD should fix on any F53 Chassis based RV - like how you add and check the oil, - how you check and add brake fluid, the location and varied types of fuses used . There were things that could have been done more like a Class A and less like a tow behind - like a centralized water bay and locating the fresh water tank fill on the same side of the RV as the city water connection. After driving 3000 miles I am happy with it.
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
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Evan Martin

New Hampshire, USA

Reviewed on October 14, 2024

2.6
We bought this 5th wheel brand new in 2021 and travelled in it full time. We loved the layout and the features, but ultimately it only lasted 15 months and about 15k miles. We had ... read more
We bought this 5th wheel brand new in 2021 and travelled in it full time. We loved the layout and the features, but ultimately it only lasted 15 months and about 15k miles. We had the typical trim popping loose and minor issues which were easily addressed. About 5 months in we had our first major issue which was a brake failure. Admittedly not Keystone's fault, and they covered the cost of a mobile tech coming to replace them. We really didn't have any complaints until we hit the 15 month mark when I noticed the floor had a big wave to it from one side to the other. After digging into it, I realized that the cross members had ALL completely failed. Every weld was broken from front to back, so the floor and the hitch was the only thing holding it together. It took 3 weeks of fighting with Keystone, while stuck in a hotel to come to a resolution on the issue.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Bridget

New York, USA

Reviewed on October 14, 2024

1.2
I bought the rv and have had problems from the very start. The dealer said they would fix but never did. Continued to call and leave messages. Nothing. The camper is literally fal... read more
I bought the rv and have had problems from the very start. The dealer said they would fix but never did. Continued to call and leave messages. Nothing. The camper is literally falling apart, leaks everywhere. The slide floor is falling off and Oliver’s rv is refusing to fix it. The warranty is still good and they just make excuses saying that something else caused the damage so they don’t have to repair. I would not recommend the rv or the dealership.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
1.0
Factory warranty/support
1.0
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George Weaver

California, USA

Reviewed on October 14, 2024

3.4
Cheaply made. Rocks under linoleum, wood so cheap, it peals off, the back drops come loose and won't glue back. Walls are made cheaply. Couch broke and kitchen chair broke right a... read more
Cheaply made. Rocks under linoleum, wood so cheap, it peals off, the back drops come loose and won't glue back. Walls are made cheaply. Couch broke and kitchen chair broke right after warranty. Would not buy Keystone Alpine again. Remember, this was sold to plus as an "luxury coach".
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Paul Hanrahan

Colorado, USA

Reviewed on October 14, 2024

3.4
I reviewed this trailer 4 yrs ago, and despite poor customer service, and some little delamination which has since stopped,It has been a good solid home on the road for us and we a... read more
I reviewed this trailer 4 yrs ago, and despite poor customer service, and some little delamination which has since stopped,It has been a good solid home on the road for us and we are quite happy with it. It has the best floorplan for a smaller camper with everything you need.
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
2.0
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Andrew Lear

Missouri, USA

Reviewed on October 14, 2024

5.0
This is our second Showhauler. Purchased our first one to see if we liked it. During the time we owned it (from 2018-2023) we had zero issues with it. We did upgrade something&rs... read more
This is our second Showhauler. Purchased our first one to see if we liked it. During the time we owned it (from 2018-2023) we had zero issues with it. We did upgrade something’s to it being a 2003 Showhauler was very helpful and had the build specs of the rig still and we replaced it with the updated product of the same brand. We purchased and built a 2024 and it has not had any issues with any part so far. It had a bad door handle on it I was up by Indiana and swing by and they switched it out. It’s a family owned company and very friendly. This is not your ordinary big build company. You pick everything you want. But it will last over 20 years which you don’t see the other brands lasting that long. Pay once, cry once :)
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Danny adames

Texas, USA

Reviewed on October 14, 2024

4.2
I’ve owned this unit for over four years now not one problem so far with any of the mechanical slide mechanisms, air conditioning, or need electronics inside. The only thing ... read more
I’ve owned this unit for over four years now not one problem so far with any of the mechanical slide mechanisms, air conditioning, or need electronics inside. The only thing that I would’ve changed and will make sure when I purchase on my next unit, the door hinges are glued and a couple of them have come have separated from the doors from the hinges, easy fix but still..
Livability
4.0
Overall quality
4.0
Floorplan
3.0
Driving/towing
5.0
Factory warranty/support
5.0
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