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Recent reviews

C. BATES

New Hampshire, USA

Reviewed on June 17, 2024

2.8
We bought this trailer used, about 3 years old. Had some issues with it and the dealer finally fixed them and I fixed the rest. It looked new at that point. One thing though that... read more
We bought this trailer used, about 3 years old. Had some issues with it and the dealer finally fixed them and I fixed the rest. It looked new at that point. One thing though that I have now is the decals are peeling everywhere on the trailer. The dealer and KZ will do nothing accept charge me over $100.00 for more decals as well as trying to get them is a real pain through KZ. My trailer looks 10 years old now. As they peel I tried reheating to stick them back on but to no avail. Still come un-stuck. Cheap quality. I have started taking them completely off now. This is my 4th travel trailer and never had this issue ever! Sad, as it is a decent trailer otherwise. Extremely poor support from KZ. Will never buy one again. Never!
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Andy Keo

British Columbia, Canada

Reviewed on June 16, 2024

5.0
Trailer is light to tow. Very functional inside. Many useful cabinets. The water pump switch is located in a bad spot, sometimes you activate by getting out from the bunk bed. I w... read more
Trailer is light to tow. Very functional inside. Many useful cabinets. The water pump switch is located in a bad spot, sometimes you activate by getting out from the bunk bed. I would prefer a large size fridge. Aluminium roof could be replaced with rubber one
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Kristi

North Carolina, USA

Reviewed on June 16, 2024

3.2
Camper in incredible!! Stay FAR away from Blackseries, if you would like a company to honor a warranty on the camper. Their warranty department is LITERALLY the worse WARRANTY depa... read more
Camper in incredible!! Stay FAR away from Blackseries, if you would like a company to honor a warranty on the camper. Their warranty department is LITERALLY the worse WARRANTY department ever and it says a lot about a company. BUYER BEWARE!!! I wish I read this review before I bought one!!
Livability
4.0
Overall quality
4.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Joe Citizen

Washington, USA

Reviewed on June 16, 2024

3.2
When I bought this RV, in April of 2023, there was a "special" $2500 Factory Discount, due to 2022 overstock, that prevented the 2023 models from coming in, but even with... read more
When I bought this RV, in April of 2023, there was a "special" $2500 Factory Discount, due to 2022 overstock, that prevented the 2023 models from coming in, but even with that "additional" discount, the Depreciation, after just one year is both Shocking & Disappointing !!! I had it delivered 20 miles away to an RV Park & other than the large red tail light lenses dangling off their frames on strings of silicone, because they were Never screwed in, upon arrival, I have not had any other problems, which I think is due to the fact that I have never towed it Anywhere & that I have Never used the shower, sinks, stove or holding tanks, primarily because I am convinced that if I, actually, use it for how it was intended, that I will discover just how Poorly it was really built & have Many More Problems !!!
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
3.0
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Mark Bartlett

Pennsylvania, USA

Reviewed on June 15, 2024

2.0
We liked the look and style of this RV and watching how they are built on their website seemed like we were buying a quality product. We used is for 6 nights and two camping trips ... read more
We liked the look and style of this RV and watching how they are built on their website seemed like we were buying a quality product. We used is for 6 nights and two camping trips before the slide broke and would not go out all the way out. It jammed and dug into the floor and we spent two nights like that until we just decided to go home. There were several other problems we had with this motor home and it was nearly impossible to get in touch with someone at coachmen in customer service. I left emails and several messages and didn’t get a reply until I called every day for a few days. Among the other issues we had was the coach door was vey difficult to open, the dvd player ($30 on Amazon) didn’t work the first time we tried, ac unit was vibrating because the bolts to the roof were not tight, rubber on the roof was pealing up, sealer gaps on the roof, right window not installed correctly in its track (binding), inside trim on slide looks like it was installed with a shotgun. We took it in for service and was told they denied repairing some of the items(trim, dvd player). When we brought it in for service the vehicle had less then 3000 miles on it and was less then a year old (5 months was covered in storage and 2 at the dealership). Most of the trim and components are very cheap quality like plastic shelf paper covering fake wood trim. Low quality TV,s and audio equipment. We knew we had a Covid lemon and we tried to trade it in only to find out it’s worth $50000 less then we paid for it and neither the dealer nor manufacturer had any interest in helping us out. I would recommend avoiding this company and it’s parent company forest river.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
5.0
Factory warranty/support
1.0
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Gary Merlo

South Carolina, USA

Reviewed on June 15, 2024

2.6
We purchased a 2021 ST382WB-R full paint, generator, disk breaks. Trailer looks great but that unfortunately is not the story. Window in living room shattered and then window in en... read more
We purchased a 2021 ST382WB-R full paint, generator, disk breaks. Trailer looks great but that unfortunately is not the story. Window in living room shattered and then window in entrance door shattered. Both replaced by Grand Design. The trailer springs after 1 year became flat - took months to get replacements then GD only sent enough springs for one Axel. Took months to get from GD, these are Dexter Axels and I found them within 100 miles from my home - no good needs to come from GD. First trip out converter failed - we were parked in RV Park and I had to pay service call and I did get paid back for repair and unit. Front floor squeaks horribly and have been trying for all 3 years to get this fixed. Slide in bedroom floor had water damage and took in for repair and dealer sent pictures but I am out $2400 - this trailer is covered with RV Cover when not in use - less than 6,000 miles on trailer. Prior trailer I had almost 20 years without water damage. Now wood over dining slide fell off - damaged center island - nailed in with less than 1/4 of nail holding wood. All 3 trims over other slides are lose. This trip window in entrance door fell out on highway - hope no one was damaged or injured - seems dealer did not install replacement with inside bracket. Oh, microwave not working properly. Forgot switch that runs inverter that has rubber like cover has failed. Best part, call GD you will get a very nice person but be prepared to wait an hour of so. Guess I am not the only unsatisfied customer trying to get issues handled. This trailer cost well over $100,000 so not bottom basement trailer. I will not purchase another GD!
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Julia Lyons

Michigan, USA

Reviewed on June 15, 2024

4.2
We recently upgraded to the Cougar 32RLI, we were looking for more area in the living room, kitchen and bedroom this fit all of those needs. The great amount of storage, electrica... read more
We recently upgraded to the Cougar 32RLI, we were looking for more area in the living room, kitchen and bedroom this fit all of those needs. The great amount of storage, electrical and USB outlets also sold us. When we were looking we thought the bathroom layout was good, however, this is the one room I think they fell short on design and practical functionality. Unless you are 6 foot tall (I am 5 ft 5 inches) it is impossible to reach the switch to open or turn on the ventilation fan. I have rigged up a stick so be able to reach it. A more accessible switch would have been nice. The other thing we first thought was that the cabinets were great for storage, however, they are so deep unless you are tall or add pull out shelves it is a waste of space. The lower open shelf would be great for adding a pull out shelf but the toilet is higher and would impede a shelf from extending more than a few inches. Finally the doors on the cabinets open over the toilet and don’t give you much room to get to anything you may have stored there. Other than the bathroom we are extremely happy with this model and will learn to live with these few issues.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
4.0
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Janet and Dick Lepird

Iowa, USA

Reviewed on June 15, 2024

3.8
Above average upkeep. Hickory wood cabinets. Many added features among: New convection microwave oven, replaced water heater, refrigerator with external monitor 12-volt, new sus... read more
Above average upkeep. Hickory wood cabinets. Many added features among: New convection microwave oven, replaced water heater, refrigerator with external monitor 12-volt, new suspension Mor Ride, handcrafted jewelry cabinet, 2 stain glass kitchen cabinet doors. Always in warm climate in the winter. Tires are not new but very good shape. New TV low profile antenna.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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