Toy Hauler reviews

To start off with we have had multiple things wrong with this camper. It started with the shower, leaking the toilet leaking, and one of the cabinets put on upside down ,one cabinet hanging as though the hinge was not secured tightly enough, and when cabinet was opened, it would fall down, then upon observing under the camper, it was noticed it had no shocks on it.!! ( how did they miss this if it is inspected and passing all inspections before being sent out to be sold) Also, for part of the support under the camper, one of the railings was not long enough so a board and screws were placed to make it long enough to secure to the frame. This I could not believe.!! I felt like I had a camper Built back in the woods . When looking at the camper to purchase it, we noticed the slide out did not go all the way in we were told that that was as far as the slide out went in. I guess we should’ve questioned that at the time, but we didn’t our mistake. Because now we have it at a camp world because the black tank fell off of its lip and was hanging under the camper and we had a torn place in the linoleum. When they went to repair the linoleum they noticed 6 foot of flooring rotted out due to the slide out, not going all the way in and rotting the floor . This is the biggy!!! Heartland has twice sent linoleum to camp world and it’s being the wrong color both times! They were even sent a picture of the linoleum that’s in the camper to match it, but for some reason someone who is color blind because they can’t seemto send the right color. This will be the third time camp world has had to request The linoleum I’m not upset with camp world because they are doing their best but as far as heartland I am very disappointed . Our camper has been at camp world since the middle of November 2022 and today is March 27th 2023 and we are still waiting for heartland to send the RIGHT linoleum. We had rented a camping spot in Daytona Beach for a year. And have not been able to go back down there since middle of November 2022. Wish I could make heartland pay me back some of the money he has cost me to still be waiting on them to send the RIGHT linoleum. Show less

I have owned my trailer since 2021. We have had to replace the tongue jack, propane regulator, rear cargo door screen and finally the Jaycommander. The cargo door screen most likely was never operational but discovered in March 2022. After working through 2 dealers we have finally had it fixed in February 2023, nearly a year. This is a combination of bad dealers and inventory problems at Jayco. The Jaycommander failed after the last firmware updated. After the update the awning would not retract. We have now been waiting over 5 weeks for the warranty support and have been told it would be probably another 4 weeks for a part to arrive and another week for the repair. When we get the trailer back, I will be selling the trailer. We have spent half the time we have owned the trailer trying to get it fixed. If this is standard operating procedures and times for repairs, I do not want to be part of the RVing world. It has cost me far too much time, money and frustration. Show less

Built before covid so that can’t be used as an excuse. My 13 year old son could have done a better job of constructing the inside. No craftsmanship or pride taken whatsoever. It does tow decently and the power stabilizer jacks are nice. Cargo area is plenty big. Master bed mattress is joke. Show less

I am a first time buyer. I bought my Puma brand new in 2022. I used it maybe 5 times last year. It has been in the shop more than I have used it. Window leak issues that they tried to kinda fix. That took 3 try’s finally a new window was ordered. It seems everything in this camper had to be fixed. This was a brand new camper. The last time it was in the shop it was there from Nov. 9th to Feb. it was there 4 months. I have asked Forest River to extend my warranty due to the fact I haven’t really used it. They refuse to talk to me about it. As much as the camper cost you would think you would get better customer service. I will never own another Forest River product. They are a joke and don’t act like they want to stand behind there product. My warranty is about up and I will be stuck with a camper that I hope is kinda fixed. Show less

Don’t waste your money. We use this toy hauler 6 times a year between May and October for long weekends and a couple of week long trips. Every time we take it away something breaks. The amount of money we put into this RV is ridiculous. The trailer just turn eight years old and for the last 3 years getting any matching replacement parts is next to impossible. Keystone customer service always refers you to an authorized dealer and when the authorized dealer not able to assist they refer you back to the keystone customer service. It is a vicious circle. You think when you spend upwards of 80,000 dollars you should be getting an RV that is good quality. Show less

Bought Winnebago toyhauler 2020 used. 1st off let me say the bad... Countertop looks nice and looks like solid surface type, but is just plywood wrapped in vinyl-cheap. Floor has creaks right in front of sink. All ceiling vent fans wired backward. Backflow valve for black tank flush sideway and leaks. Door panel inside has cracks from being thin and cheap. Stove pilot valve bad. 12 volt tank heaters drain batteries-no off switch. Rear toyhauler ramp has no external latches to pull ramp in tight to prevent leakage. So unless you get a great deal on a used one, beware. Show less

My wife and I purchased this TT after our last one just decided it wasn't going on anymore vacations. We researched toy hauler travel trailers and after much review, settled on the Grand Design momentum 21G. Out the box it was a fantastic trailer. All the options we purchased worked as planned. After about the fourth trip, we noticed small flaws in the actual design of the trailer. These were noted and saved so that when we dropped it off at the dealer, they would have a list of things to repair. If you went with the Three Season doors, note that the screws they use to attach the tracks to the upper and lower slides are too small/short, causing the door to detach. The second thing is the glass panels on the door are in the wrong position with the lower panel over lapping the upper panel which allows water to come in if its raining. The rear canopy stops some of the water, but not all of it. Which brings us to the generator doo. The issue we had was that when towing the trailer through a rain storm, water would seep through the gasket, filling your compartment with about a half inch of water. Making this issue worse is the fact that there are knockouts in the bottom of the compartment which lay right on top of the flooring, which allows water to escape into the bedroom and living area of the trailer. Design flaw. Not good. Water damage was unnoticeable. Another issue we had was the black water tank valve would stick in the open position creating a big mess. We experienced issues with the ramp door patio railing and Grand Design replaced the entire thing. They covered all the warranty work we listed. We did not buy the extended warranty because those are a waste of money. The priority service pitch they make is also no good. We were in Fredricksburg, Texas on a week long trip when the black water tank stuck the first time. I called the number and was advised the nearest service center was in San Antonio Texas, 85 miles away. Nope. After our last trip of 2022, we took the trailer in to get these issues corrected. Grand design has notified me they will cover everything. I'm also getting a new generator door and box. Don't spend your money on an extended warranty. I have a small RV repairman who I used to assist me with our last trailer. I will use him now that the factory warranty has expired. For the money you spend on the extended warranty, you can get alot of quality work done on your trailer with add-ons. For those of you who experience trailer sway; We did too. Very scary. Make sure your weights and measures are correct. It turned out our Toyota Tundra was overloaded by 800+ pounds. Please do the math. We since got a heavy duty truck for this purpose and it's like night and day. Stay safe and have fun. Show less

I bought a Forest River Shockwave toyhauler at Camping World, Mesa , AZ Jan 3,2023. It's been a disaster ever since. Paperwork was wrong. They force you to finance or price goes up because they don't get kickback from finance co. Walk through person didn't know crap about unit I bought so took 2 1/2 hrs. Retiring so want to spend some time in AZ to get away from mtn weather in CO. (-20 in Dec-Jan) Took unit to AZ campsite and 1 st 4 nights heater wouldn't restart in middle of night (low 40's). Some trim (3 pieces) fell off during drive to campsite but I fixed that. Drove 2 1/2 hrs back to dealer to have heater repaired and it's been there ever since. Few updates and little help from Forest River warranty people. Camping World people are for the most part a joke (think used car salesman and I'm sorry to the car salesmen because that is an insult to them). One service guy has been very helpful, but I think gets no help from management. Once they have your money you are screwed. Stay far,far,far away from Camping World and Forest River. Show less

Stay far away from this camper. Three weeks after purchase I found the tail light assembly hanging by the wires. The screws rusted through. AC failed. Pitiful attempt to repair. Finally replaced entire unit. The new one is not working right. The water heater broke the second time used. Caulking around sink and shower could have been done better by a monkey. Rollers on shower door fell off or broke. Kitchen faucet leaks. All workmanship is terrible. Every day I find something that angers me. Pre-wired for back up camera. I spent two hours finding, then retrieving this wire from inside the ceiling. This is my third camper. First and last Jayco. I wish I had financed this heap. I would drive it to Jayco headquarters and simply dump it at their front door. The entire RV industry is shameful. Jayco leads the way. Do not buy a Jayco Show less