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Keystone Cougar Half-Ton reviews

3.2 (118 reviews)
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Liveability
3.4
Overall quality
2.4
Floorplan
3.9
Driving/towing
4.0
Factory warranty
2.5

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118 ratings and reviews

Voted most helpful review

Teresa Reece

Reviewed on October 12, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

3.4
We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have ... read more
We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have emailed them 4 times and they cannot tell me when they will send someone to come and get it!! We paid $63,000 dollars and are very unhappy with Keystone!!
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

AK Fish

Reviewed on October 10, 2023

RV reviewed 2022 KEYSTONE Cougar Half-Ton 22MLS view listing

2.4
First night driving down the road-both ceiling speakers fell down from ceiling. Not secured in flimsy ceiling right. 500 miles from dealer and not driving back. DIY a fix to keep them in ceiling. Less than two weeks into trip both bug screens are falling down. Plastic tabs gone in 3 out of 4 places. Electric... read more
First night driving down the road-both ceiling speakers fell down from ceiling. Not secured in flimsy ceiling right. 500 miles from dealer and not driving back. DIY a fix to keep them in ceiling. Less than two weeks into trip both bug screens are falling down. Plastic tabs gone in 3 out of 4 places. Electric plug to tow vehicle coming apart. Interior frame on paneling at head of king bed was not put together correctly. Gap so big you could put your hand through space from bottom to halfway up window. Got service center to do warranty item repairs, however more showed up after warranty was over after one season of use. Roof leaking around wireless satellite receiver, roof seams, 2 out of four downspouts, front of trailer, back of trailer seams all gapping now. Realize we only used the trailer one month in 2022 after we bought it. 2023 was spent in service center due to parts shortages and whatever. We only spotted leak on seat cushion when we went to pick it up from center and they hunted down all the gaps. (we hope!). Then the electrical plug for the 2 lazy boy seat features stopped working and the service center has to hunt down the cause. All fuses checked out okay. Theater style seating was held back on platform by 4 screws at an angle to try and keep them on it during travel> Failed to do so every time. we had to move them back on the platform each time. Good idea, poor execution. I would avoid this feature at all costs and go with standard sofa. After all thesse headaches and the way Keystone says the big interior frame gap is "within factory specs and not a warranty item" we are trading this trailer as fast as we can in May 2024 for a different brand.
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
2.0
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Voted most helpful review

Kenneth Moore

Reviewed on September 5, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

2.2
I would not recommend a Keystone. Very poor quality in workmanship to the doors and cabinets. We’ve taken the trailer on two trips so far (weekend trips) and already the bedroom door has fallen off its track and the shower door handle has broken off. The exterior molding is starting to come loose causin... read more
I would not recommend a Keystone. Very poor quality in workmanship to the doors and cabinets. We’ve taken the trailer on two trips so far (weekend trips) and already the bedroom door has fallen off its track and the shower door handle has broken off. The exterior molding is starting to come loose causing a leakage issue behind the canopy. Too many other problems for this small space, and up until now Keystone has covered the parts and repairs. But my biggest concern is the refrigerator stopped working . The dealership evaluated the issue and said a $300+ repair is needed to replace a wiring diode kit. Keystone will not authorize the repair, stating that “fuses” are not covered. So after six days of use, I have an unusable fridge unless I fork over $300 to fix something I had no control over. I don’t think that’s acceptable after giving them over $40k for a trailer.
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Douglas Votra

Reviewed on August 5, 2023

RV reviewed 2014 Keystone Cougar Half-Ton 30RLS view listing

3.0
We've had lots of fun in this camper. We live in Texas and we use this camper as our northern home for the summer and early fall. Nice open layout with kitchen dining, and living room. We use our electric fireplace on cool evenings. We also spend alot of time under our very large outdoor awning.... read more
We've had lots of fun in this camper. We live in Texas and we use this camper as our northern home for the summer and early fall. Nice open layout with kitchen dining, and living room. We use our electric fireplace on cool evenings. We also spend alot of time under our very large outdoor awning.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Steve Veneziale

Reviewed on July 12, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 25RES view listing

3.2
You would think a brand new RV with a 6000$ Solar system would be delivered to the dealership in Operational condition. The Keystone Company is responsible for my systems faulty installation. Now the dealership has to back track their bad work and try to repair it !... read more
You would think a brand new RV with a 6000$ Solar system would be delivered to the dealership in Operational condition. The Keystone Company is responsible for my systems faulty installation. Now the dealership has to back track their bad work and try to repair it !
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Dave

Reviewed on June 15, 2023

RV reviewed 2019 Keystone Cougar Half-Ton 30RLS view listing

1.4
Worst RV I have ever had talked to manufacturer he said he would repair a shower that was leaking 3 months after I bought it the rv manufacturer came out and said I stepped on the drain so there not going to fix the shower,they talk the talk but don't do anything, cheap ass people ,not the dealership but the... read more
Worst RV I have ever had talked to manufacturer he said he would repair a shower that was leaking 3 months after I bought it the rv manufacturer came out and said I stepped on the drain so there not going to fix the shower,they talk the talk but don't do anything, cheap ass people ,not the dealership but the manufacturer will never buy another RV from this company again I suggest you don't eather
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Brandon

Reviewed on May 7, 2023

RV reviewed 2020 Keystone Cougar Half-Ton 29BHS view listing

1.6
Nothing ever worked right in this unit and it looks like it's falling apart from the inside out. Barely used it as it was in the service department more than we actually had it, chasing a never-ending heating and refrigeration issue. I will never buy a Cougar again, just dumped this three-year-old trailer for... read more
Nothing ever worked right in this unit and it looks like it's falling apart from the inside out. Barely used it as it was in the service department more than we actually had it, chasing a never-ending heating and refrigeration issue. I will never buy a Cougar again, just dumped this three-year-old trailer for a six-year-old fifth wheel.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Keith Mac Ewan

Reviewed on April 27, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

4.0
The keystone cougar 355 fifth wheel I find very comfortable. The only problems I have is the floor where the kitchen and the living room are is very bouncy and wavy. I am sure that when I get rugs that should take care of it. The next problem, I have is the king size bed. I feel the walls on either side of... read more
The keystone cougar 355 fifth wheel I find very comfortable. The only problems I have is the floor where the kitchen and the living room are is very bouncy and wavy. I am sure that when I get rugs that should take care of it. The next problem, I have is the king size bed. I feel the walls on either side of the bed on the slide out should be at least 6 inches away from the bed in order to make the bed up correctly. The way they have it now is the walls are touching the sides of the bed where you cannot make it up correctly , and it is all wrinkly.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Ken Hagge

Reviewed on April 23, 2023

RV reviewed 2019 Keystone Cougar Half-Ton 22RBS view listing

4.2
Like anything else you HAVE TO TAKE CARE OF IT. We bought the 2019 keystone cougar 22rbs new. We take good care of it as it has always taken care of us. It's one of the best campers we've ever owned. We've never had any problems with anything. We pull it with a 2019 Chevy Silverado half ton. It pulls wonderf... read more
Like anything else you HAVE TO TAKE CARE OF IT. We bought the 2019 keystone cougar 22rbs new. We take good care of it as it has always taken care of us. It's one of the best campers we've ever owned. We've never had any problems with anything. We pull it with a 2019 Chevy Silverado half ton. It pulls wonderful! I would recommend this camper to anyone. Just keep in mind that like anything else, when buying used it all depends on how the previous owner took care of it .
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

Keith Mac Ewan

Reviewed on April 11, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

3.4
I own a 2023 Keystone Cougar 355, and everything is great except the 6” on the bottom of the kitchen slid-out. Every time I go near the stove or oven I trip over the six inches that stick out from the bottom of the kitchen Slide/out. I am wondering if anyone else is having the same problem email me a... read more
I own a 2023 Keystone Cougar 355, and everything is great except the 6” on the bottom of the kitchen slid-out. Every time I go near the stove or oven I trip over the six inches that stick out from the bottom of the kitchen Slide/out. I am wondering if anyone else is having the same problem email me at ( macewan124@gmail.com) with their experience or a solution to the problem. Thanks Ktm124
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
4.0
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