Keystone Cougar Half-Ton reviews

We love this RV, we have 2 kids and the bunk space was perfect for them. There is also a lot of storage under the lower bunk. The kitchen has everything you need and big closet when you walk in the door. It also has a 2nd door in the bathroom so you can just come in from the outside and get right in the shower or to use the restroom without going in the rest of the camper. Ours had 2 AC units so keeping the camper cool was never a problem. Lots of space in the master as well. Overall great camper and we never had any issues. Show less

We looked at smaller RVs first but felt they would be too cramped for us. My priority was a large kitchen with lots of counter space and lots of storage throughout, which this model delivers! The large panoramic kitchen window allows whoever is working in the kitchen to enjoy the view. I love the skylight in the bathroom and all the light from the windows. The clothes storage is enough for a lady with a large four season wardrobe! In the colder weather is so cozy to sit in the recliners with built in massage or heated seat, in front of the fireplace and watch the big screen TV or listen to the radio. Whether it was below zero or above 100 degrees, we were always comfortable. We always kept the exterior and interior immaculate. Show less

We recently upgraded to the Cougar 32RLI, we were looking for more area in the living room, kitchen and bedroom this fit all of those needs. The great amount of storage, electrical and USB outlets also sold us. When we were looking we thought the bathroom layout was good, however, this is the one room I think they fell short on design and practical functionality. Unless you are 6 foot tall (I am 5 ft 5 inches) it is impossible to reach the switch to open or turn on the ventilation fan. I have rigged up a stick so be able to reach it. A more accessible switch would have been nice. The other thing we first thought was that the cabinets were great for storage, however, they are so deep unless you are tall or add pull out shelves it is a waste of space. The lower open shelf would be great for adding a pull out shelf but the toilet is higher and would impede a shelf from extending more than a few inches. Finally the doors on the cabinets open over the toilet and don’t give you much room to get to anything you may have stored there. Other than the bathroom we are extremely happy with this model and will learn to live with these few issues. Show less

We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have emailed them 4 times and they cannot tell me when they will send someone to come and get it!! We paid $63,000 dollars and are very unhappy with Keystone!! Show less

First night driving down the road-both ceiling speakers fell down from ceiling. Not secured in flimsy ceiling right. 500 miles from dealer and not driving back. DIY a fix to keep them in ceiling. Less than two weeks into trip both bug screens are falling down. Plastic tabs gone in 3 out of 4 places. Electric plug to tow vehicle coming apart. Interior frame on paneling at head of king bed was not put together correctly. Gap so big you could put your hand through space from bottom to halfway up window. Got service center to do warranty item repairs, however more showed up after warranty was over after one season of use. Roof leaking around wireless satellite receiver, roof seams, 2 out of four downspouts, front of trailer, back of trailer seams all gapping now. Realize we only used the trailer one month in 2022 after we bought it. 2023 was spent in service center due to parts shortages and whatever. We only spotted leak on seat cushion when we went to pick it up from center and they hunted down all the gaps. (we hope!). Then the electrical plug for the 2 lazy boy seat features stopped working and the service center has to hunt down the cause. All fuses checked out okay. Theater style seating was held back on platform by 4 screws at an angle to try and keep them on it during travel> Failed to do so every time. we had to move them back on the platform each time. Good idea, poor execution. I would avoid this feature at all costs and go with standard sofa. After all thesse headaches and the way Keystone says the big interior frame gap is "within factory specs and not a warranty item" we are trading this trailer as fast as we can in May 2024 for a different brand. Show less

I would not recommend a Keystone. Very poor quality in workmanship to the doors and cabinets. We’ve taken the trailer on two trips so far (weekend trips) and already the bedroom door has fallen off its track and the shower door handle has broken off. The exterior molding is starting to come loose causing a leakage issue behind the canopy. Too many other problems for this small space, and up until now Keystone has covered the parts and repairs. But my biggest concern is the refrigerator stopped working . The dealership evaluated the issue and said a $300+ repair is needed to replace a wiring diode kit. Keystone will not authorize the repair, stating that “fuses” are not covered. So after six days of use, I have an unusable fridge unless I fork over $300 to fix something I had no control over. I don’t think that’s acceptable after giving them over $40k for a trailer. Show less

Had multiple issues from beginning with 2022 keystone fridge did not work furnace screamed AC not plugged in auto jacks have never worked so I manually work them one of two batteries was bad and had to be replaced and now I have short in electrical system that drawers batteries down to 20% in one day so I can’t even get slide out in to travel. All these things I had to fix except battery short that is not fixed yet becouse dealer needs 10 weeks to get to it. I will never buy another keystone product again Show less

We've had lots of fun in this camper. We live in Texas and we use this camper as our northern home for the summer and early fall. Nice open layout with kitchen dining, and living room. We use our electric fireplace on cool evenings. We also spend alot of time under our very large outdoor awning. Show less

You would think a brand new RV with a 6000$ Solar system would be delivered to the dealership in Operational condition. The Keystone Company is responsible for my systems faulty installation. Now the dealership has to back track their bad work and try to repair it ! Show less

Worst RV I have ever had talked to manufacturer he said he would repair a shower that was leaking 3 months after I bought it the rv manufacturer came out and said I stepped on the drain so there not going to fix the shower,they talk the talk but don't do anything, cheap ass people ,not the dealership but the manufacturer will never buy another RV from this company again I suggest you don't eather Show less