RV reviews

Lance 975 I believe this holds true for all campers that have automatic features and are boondocking. The automatic features do not work unless you are plugged in because every one of them will drain your battery. Especially problematic is the automatic battery disconnect. You're much better off with a generator and a charger if the truck batteries go dead. Automatic disconnect engages at 12.8v. In the summertime it is fine. However, in the winter when there is no sun it never reconnects. So if you get up in the morning and drive, the camper batteries never charge because the automatic reconnect will not engage until the 12.8v threshold is reached. This has caused me so many problems trying to figure out why I could not keep a charge in my camper batteries, during low sun. Also the radio stays on all the time so you have to unplug it from the back of the radio because the wiring is connected into other things. The refrigerator automatic will make sure that your battery is run down to 0v if there's no sun even when you're driving. So when all the automatics are disconnected it's fine. I wish there was some way to bypass that automatic disconnect. All of the automatic features are a pain in the winter. It's best to never use any automatic feature. Show less

PURCHASED 3-8-2023. HAS BEEN IN SHOP SINCE 6-6-2023. FLOOR, SLIDE-OUT, WATER HEATER, JACK PROBLEMS. HAVE NOTIFIED THOR A NUMBER OF TIMES BUT HAVE NEVER HEARD FROM THEM. HAVE HAD NO USE FOR SIX MONTHS. WOULD NOT RECOMMEND A THOR PRODUCT. I FORGET ONE OF THE TOILETS HAVE BEEN WORKED ON THREE TIMES. Show less

Overall a nice rv. AC is a bit loud 15K/hp. Had a few minor issues typical of all brands of rv. Perfect for me and the wife. Levelers, full paint, v-10 engine, 6 speed tranny. Watch for the fake leather to peel. I replaced my theater seats with Thomas Payne cloth seats. Show less

Awesome floor plan. Kitchen has tons of counter space. Love the walk around queen bed, hard to find in a rig this size. Lightweight, easy to tow. We love the power tongue lift and the power stabilizer jacks. For a couples cruiser, this has all the bells and whistles you need in a compact size. Show less

Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan. The trim on the inside fell down and the insta hot water heater won’t stay hot and the awning bars bent when we went to put it in one night, the sides are coming apart and the roof does not match up with the wall so any load up there will cave it in. It’s a lemon. Not very well built for money you pay. Can’t wait to take to dealer with all the problems. Show less

We purchased our Solitude late last July 2023. It had several issues that needed repair. The Solitude was purchased new over 6 figures. After multiple phone calls, emails, and texts we finally picked up our Solitude on November 13, 2023. They didn’t clean the unit inside or outside. We plugged into shore power and everything seemed to be working great. One of the issues was the replacement of one refrigerator door and the freezer drawer. Upon leaving Oklahoma for Florida I discovered that the ice maker wouldn’t work. Upon investigation it had water in the reservoir but wouldn’t freeze. I also noticed that $200 worth of frozen beef had begun to thaw. The reason as I soon discovered was that the seals were missing on the two doors your company replaced. The level of incompetence you guys display just keeps on giving!  4 months of it now. The bed was never repaired. I’m not sure what was going on when you were making the repairs but the island has gouges and marks all over it. I’m guessing when whomever brought in the replacement recliners they did it. Russell (Service Advisor) is the only person I dealt with that showed any professionalism. He apologized for the delay many times. He was also extremely courteous. Nick (Sales Manager) also displayed a desire to help us. Alex made the sale and forgot about us, real nice! Jason (Service Manager) is worthless. He never made one followup call to advise us of any progress. Actually no one made any attempt to give us status updates. I had to demand to see him to get anything accomplished. In fact I had to show up in person because other forms of communication didn’t work. Again worthless. I will never do business with McClains again, ever. I’ve purchased two Grand Designs from your store. Thank goodness the Imagine never had any issues. Grand Design has a great product. So if you want to purchase one go out of state. Show less

We purchased a 2022 Keystone Cougar 355fbs in October 2022. It continues to have issues from beginning of purchase until today. Portion of bedroom ceiling needed to be replaced due to bad leak from air vent. "P" TRAPS in bathroom sinks only connected on one side causing major leaks in bathrooms. Water connections for washer leaked resulting in replacing connectors. Kitchen ceiling fan cover cracked due to bad resistance in motor when closing. Motor for fan finally replaced after initial refusals. Latest issue a day ago was Furrion Refrigerator/Freezer died during the night. Since no longer under first year warranty we were able to get it fixed under Good Sam Warranty. Problem with Furrion unit was two melted capacitors due to lack of air circulation around Refrigerator. Refrigerator is placed in a tight compartment in slideout with no place for heat from Refrigerator motor to be vented. During the replacement of capacitors the remaining capacitors on circuit board appeared to be expending from heat. Repairman is going to try and get a new circuit board from Furrion. Next fix will be getting wiring.for awnings taken off of slideout posts on In-Command System and placing them on the awning posts, so when using In-Command you actually open and close awnings by pushing awning button instead of slideout button... Show less

Over all nice rig. and it pulls very nicely considering it weights 16.5K. I love the Lippert Road Armor Pin box. It almost completely eliminated chucking going across bridges etc. Storage is plentiful especially in the kitchen. My major complaint is the bathroom is all the way in the back, visitors have to travel through the bedroom to get to the bathroom. Also if you need to stop along the road to use the bathroom, you have to open the dinning room slide and the bed to get to the bathroom. The push button light in the bathroom is not conveniently placed. that light is all the way at the end of the counter under the cabinet, you need a long arm to get to it. The barn doors are in a constant need of repairs, There are no outside lights other than the awning lights especially on the drivers side and no lights in the front where the front storage is. There is a light inside the storage compartment but it is up high and hard to reach. This unit has only been pulled a few times and already one of the Lippert schwintek slides needed to be repaired. The most important complaint is the steps leading to the bedroom are 10 inches apart. coming down the steps at night are a very real trip hazard. one of my guest fell and severely injured her face. I have since had to add a bottom 6 inch step and a 4 inch addition to the next step. I now have a 3 step set up that reduced the 10 inch steps to 3-6 inch steps. I used exercise steppers to accomplish this: they have 14 inch treads. I can't believe Keystone allowed this hazard to get through engineering. The other complaint is the Lippert slide controllers are difficult to get to. the one for the ODS living room slide is behind a panel that can only be reached by crawling into the front DS compartment and removing a partition behind the city water compartment. Also, for a 2020 model year, you would think Keystone would have install smart TV's, this RV has Furrion dumb TV's in front and in the rear. The Furrion entertainment system is very cheap. If you want a decent entertainment system you will have to purchase it yourself. Show less

Pros: We purchased this unit due to the floor plan and we love the layout. The trailer has nice features and we opted to have the second AC put in as the one would just not cut it in the TX summers. Interior colors are modern and the furniture is fairly comfortable. There is adequate storage inside and it comes with storage containers in all the cubbyholes and cabinets. Bathroom is the main reason we got this unit as its really good sized and has a large shower. Fireplace is great and works really good without the need of the furnace in cold weather. Cons: We had to have the main AC replaced after 1.5 year, the toilet had to be replaced at the same time, The wallpaper is bubbled throughout the trailer as well. The biggest complaint is the underbelly plastic panels blew off during a trip and Forest River will not fix or replace after the 1 year warranty. Customer service is not helpful at all and they stopped all communication with me after the 3rd email. Apparently after a lot of research many people are having issues with the plastic underbelly panels coming off after the first year of ownership and good luck getting help or finding any replacements. Show less

This is a wonderful travel trailer. Small for a couple with pets. Love the quality, and towability. Customer service is wonderful. Love the outdoor fridge on this model. Grand Design needs to make more with outdoor kitchens with fridges that are not bunk houses. Show less