KZ reviews

Bought our spree in may 2016. and drove it to our lake lot 4 hrs away and parked it. It was wonderful for that summer. Camped the next summer and it got cool in the fall. So I turned on the furnace. No Heat! Took it back that fall and paid 5000.00 for them to cut open our undercarriage and fix the not yet connected duct pipes. 😡 Then they staple it back up and gave it back to us like that. This manufacturer isn’t capable of putting these trailers together.. Pulled my microwave out to fix that and found our radio remote. OMG! Don’t even get me started with the electrical! I Do Not recommend this brand and good luck to anyone who owns a spree Superlite! By KZ Can’t wait to get rid of this piece of JUNK! 😡🤬😤 Show less

We have been RVing for 50 years. This is our 5th brand new RV. The fit and finish leave a great deal to be desired. I sometimes wonder if we got the training unit and that that accounts for the sloppy workmanship. There are too many problems to go into in detail. I will focus on the on demand water heater. The low flow faucets that came from the factory don't flow enough water to activate the water heater. The warranty people made one attempt to correct the problem. We have hot water in the kitchen and half bath. I drilled out the orifices in the shower head and that worked. But after two years and no more help from KZ we still don't have hot water in the master bath sinks. The on board pump didn't produce enough pressure to activate the water heater. No help from KZ, I replaced the pump myself. Customer service and warranty support are very poor. Show less

We had a brake hang up on 3rd trip camping, we also had panel bow out in bathroom, brought in for repair dealership took their time so called Kz warranty, operator very understanding but had to wait for call from a gal that was over the (SE) as she knew everything about the SE model. She then called dealership, sided with them and called me said spoke with service no problem found, I beg to differ, but was told this is the way this works and thank you for contacting us. I still have lt. rear brake I do not trust and as for the bulging panel in bath dealership says nothing behind panel to a fix to. They got our $30.000, thats all they wanted, and thats not helping me. Show less

This is honestly the worst quality travel trailer i have ever seen. I I opened up the sealed spaces to inspect basically everything that I could when the sink started leaking the second night. I found wood chips, sawdust, metal shavings, whole metal chunks (from the penetrations drilled through the exterior wall for connections), and places where wires passing through holes had ripped that inner wall structure when the component that the wires were attached to fell during assembly, tugging on the wires to make them act like a saw. In short, *assembly* quality isn't the only issue, there are some fundamental *design* quality problems that must be addressed too. Specifically stupid exterior hatch size choices, the layout of the accessories like batteries and the propane tank on the tongue, waste water dump location four feet underneath the trailer and maybe lowering the bathroom vanity so you could actually use the mirror. Show less

We bought this unit brand new. Manufactured 4 month prior to us purchasing it. One of the tires was not centered in the wheel well and was getting cut. The unit was "repaired", but the tire still was not centered and I was told by KZ's warranty manager "you bought it that way", "tires are centered", "there's nothing more that can be done". Until I discovered that the tire was STILL hitting the wheel well. Then the company treated me like crap and hassled me to get that repaired properly. Tried to word their documents in such a way that would allow them to screw us over and shirk their way out of actually repairing their defective product. Oh, AND they wanted us to continue to tow the unit on the road with other drivers because they refused to pick the unit up from our residence to take it to their facility for warranty repair. Imagine a company that doesn't care about your safety, their employee's safety, or anyone driving on the roads from Michigan to Indiana's safety. I would recommend that everyone buy any other kind of camper. Do NOT buy one from KZ as they don't stand behind their products, disregard safety, and cannot provide customer service. Show less

Quality is absolute garbage it has leaked since the day I bought it manufacturer and dealership basically told me there was too much to fix they were not honoring my warranty after 1 year. I now have a 3-year-old camper with multiple soft spots in slide outs and roof damage Show less

Disliked rear refrigerator, liked shower size, disliked L shaped sofa bed couch. It needs an electrical receptacle by table. Light switches in cabinet above sofa hard to reach for short people, need to be on wall by door. Show less

Falling apart within 2 years of little use at local campgrounds. Countertop is starting to delaminate, electrical outlet not even being used broke and popped out of the wall, window leaks when it rains. None of this was covered after we found out that the 2 year warranty was actually only a 1 year warranty. Michelle at KZ said she would work with us, but at the end they offered nothing in support of their poor and faulty craftsmanship. $1200 for a new countertop on a rig just over a year old. Wonder how bad this will fall apart next year?! The mattress needs replacement already too. Very cheap made. Show less

This has been an excellent RV for us. We have lived in it for three months the last 4 Winters in Arizona. It has been just the right size and not too long for us to manage in traffic. It pulls like a gem and is easy to hitch up and go. We have loved the walk around bed, the extra roomy shower with a seat, handy for elderly owners such as ourselves. Only selling because we are getting too elderly to be on the road with an RV. Show less