Keystone Montana reviews

My wife and I are regretting our purchase of a new 2022 Montana. last year It is a beautiful RV having lots of nice features, but we've had many problems with it. I'll numerate them below 1) The floor of the dining slideout is coming detached. This has destroyed the living room floor. Is being repaired under warranty. 2) The floor in the bedroom slide was destroyed because the bed left the rollers. The slideout's timing is perfect, but the bed is coming detached from the slideout wall. This caused a ~35 inch tear in the vinyl floor. Don't yet know if it will be covered 3) The Norcold 2118 is a beautiful fridge with a grossly undersized cooling unit. In 100 degree weather the freezer would be 20 and the fridge would be 50. I upgraded the cooling unit to one made by JC Refrigeration. This works exceptionally well and I highly recommend JC Refrigeration. 4) The trailer's brakes were very lame. They were exceptionally weak when we took possession. The dealer told us to burnish them (ride the brakes some) which we did. This helped a little, but not nearly enough. I upgraded to Dexter disc brakes. 3) and 4) cost me several 1000 dollars. 5) The day night shades are beautiful. However, they are failure prone. There is a tiny plastic part that connects the blind to the spring. This plastic part is too weak and prone to breakage. We've broken 4 so far. When this happens the blind can't be rolled up. 6) We've had lots of other little problems such as loose moldings, leaking water lines in bathroom, range door problems and the range grate sags in the middle making it impossible to level 7) Recliner heaters don't work 8) TV volume that fails to work. Nearly every time we turn on the TV we must go to settings and restore defaults to get volume to work. 9) Poorly mounted closet rod that couldn't hold much of anything. It had a middle brace that was screwed into very thin paneling. This was not mounted into a stud making the brace useless. 10) lots and lots of minor issues Keystone's knee jerk reaction is to blame everything on the customer making everything a challenge. When we took possession and brought in the slide outs for the first time a tear was made in the vinyl. We were faulted for not sweeping. It was caused by a BB sized pebble. This same thing happened to one of their techs later when he failed to sweep. Show less

We bought this unit brand new in september 2022. First time out the water supply line to the toilet leaked and the drains in the master bath sink leaked. Soaked the bathroom and bedroom. everything under the bed was soaked. The second time out the drain to the shower started leaking. we get home and look they used a sink drain for the shower drain. It finally gets warm enough to turn on the AC and the rear AC does not cool. The oven won't ignite. Take it to dealership they replaced the gas valve and plug in the compressor that was never plugged in. Do not get me started on the large picture window in the living room. It is a bug magnet. We grazed a small limb on our way to the campground and shattered that window and costed us a fortune to fix it. This unit is tall and grazes a lot of small limbs. Now the lippert leveling system will not level. we have tried everything. We have an appointment on the 25th of april 2023 to get that fixed. Save your money and spend it elsewhere. trust me you will not be sorry. Show less

Enjoyed living in the RV for 4 + years and traveling. We traveled around the states sight seeing and meeting people everywhere Its a comfy cozy RV with a fireplace for cold winter nights .We did add a larger TV to the livingroom. Time to move to live by the grandkids! Show less

Bought our unit new and as a whole we love it. There are a couple issues though - the one year warranty. After a couple months of use it went in for repairs mostly due to cabinet quality. They keep it for month and didn’t repair several places the veneer was pealing. I’m order to enjoy the Rv a little we hesitated to take it back in right away. We didn’t really get a chance to use it enough to get to know the Rv and find other problems. At this point the cabinets are really the only reason I wouldn’t recommend Montana. It’s sad the money spent and have to live with such poor quality. One year is just not long enough when repairs take so long. Time should stop while in the shop not being able to use. It’s only in the manufactures benefit to allow the dealer be so slow. Show less

We purchased the Montana as an upgrade from our previous 2019 unit from another maker due to what appeared to be significant upgrade in content and quality. We have a permanent pad , concrete, with 50 amp electrical hook up, water and sewage hookup.. We do not tow this unit. It is at my daughters property near Ramona, CA. In the 2 1/2 years we have had the following problems. Due to no tow vehicle all services need to be done at the permanent location and we informed the seller, Camping World of this. 1 the furnace died in first year 2 the icemaker and freezer died next. We were told that we should replace the Samsung. We got it repaired by an excellent 3rd party not the useless warranty. 3 in the second year the main A/C died. 4 the trim woodwork fell off due to fasteners too short. The cabinet doors fell off due to screws being too short. The fake veneer peeled off on pantry door and bathroom door. 5 outside trim fell off. 6 Sofa cushions came appart..Springs came through. There are more problems that continue to crop up As the add on warranty did not help us or come to our unit we canceled and received only a partial refund even though they did nothing. We fortunately found businesses that came to OUR LOCATION AND FIXED OUR ISSUES, NO HELP FROM CAMPING WORLD. Show less

If thors name is anywhere in the company then run. Keystone used to be great until Thor came in. Anything they touch turns to junk. Trailer has so many issues, all from manufactures inability to do their job when building but we are the ones to suffer. Show less

Biggest piece of junk ever built. Ac was installed by manufacturer incorrectly which caused leakage which caused extensive damage. They wanted me to file an insurance claim for their mistake. Cost 15000 dollars to fix and they made the dealer and me pay a third. Then we had water leak under the galley. When we took the part off it was broken and pretty much put on anyway with tape. The company used to produce the best products but no more. RUN AWAY FROM ANY KEYSTONE Show less

This MONTANA IS THE BIGGEST POS EVER! IF YOU WANT TO GET OUT OF RVING, JUST BUY ANY THOR PRODUCT. WEVE HAD THE AXLES BREAK, THE BIG SLIDE FIXED 4 TIMES. THE BEDROOM SLIDE FIXED TWICE!. FAN ON CEILING FALLING DOWN, MOLDONG ON THE EXTERIOR FALLING APART WITHIN 6 MONTHS, SHOWER DOOR HANDLES FALLING OFF. CARPET IS WORN OUT, ITS PURE JUNK! THERE IS NO SUPPORT FROM KEYSTONE! NONE!. ARROGANT JERKS. THORS BUSINESS US STEALING CUSTONERS MONEY AND RIPPING THEM OFF! DONT BUY ANYTHING UNDER THE THOR UMBRELLA.. CRAP, JUNK, TRASH! Show less

This is mostly about Keystone RV company but touches on some specific quality problems we've encountered. We purchased this 5th wheel used in 2020 (model year 2016) and have had problems with Keystone themselves in our attempts to learn ANYTHING about it. The waste tank valves (cable valves) are the worst of everything with this camper. Had 3 'certified techs' look at/fix the valves only to still have to rely on the last resort exit valve as the black valve won't seal (to the tune of $500+). The next is the flimsy siding which saves weight but looks wavy/terrible after a couple thousand miles. After that is the entry door which has somehow gone out of shape and no longer closes. This is only a 5 year old vehicle. The lack of usability in this camper is amazing, pump switches placed in odd locations, mystery storage areas with no real plan of what they do... and the list goes on. Show less