We have had 6 motorhomes previously, so we are not neebies to RVs. We just bought our first 5th Wheel, a leftover NEW 2021 Keysone Montana 3812MS) bec it was the only one that met my wife's floorplan needs. Starting with our dealership (Camping World in Idaho Falls, Gavin James Sales Rep) they promised that all needed repairs would be done prior to our taking delivery, but didn't, then lied about it, hid the defects and pushed us out their doors. Once we got the RV home (91 miles away) we noticed that nothing was fixed, us so.e other issues that were hidden when we first looked at it. So we decided to just take it back to the factory to be fixed correctly as some items would be best fixed by them, like a warped front door. The A/C leak we had to fix ourselves as water was coming in when it rained. Turns out the A/C was not even installed into the hole in the roof and gaskets missing. On May 12, 2022, we wrote to their email link: email@example.com, explained all the issues that the dealer refused to fix and offered to take it to their Customer Seevice repair facility in Goshen IN in the next few months, subject to their availabilty under the NEW RV warranty. As of today, May 23, 2022, we have still NOT RECEIVED A REPLY. I guess that's how little they think of their OWNERS. So, maintaing a website that charts our travels and evaluates different RV campgrounds, destinations and good and bad RV products, our only recourse is too record our experiences with the manufacturer, as we already have with their product and dealer.
If you are looking for a new or used RV, the term "BUYER BEWARE" apparently is very applicable here, because so far (almost 2 weeks later) Keystone RV Owner Relations still does not appear to want to take care of their Owners, by supporting their products and honoring their Warranty. Details of our purchase and interactions with this RV Manufacturer is available on our ROUGHINGITGENTLY dot com website as is our email and contact data.