Thor Industries reviews

Thor Industries owns Keystone RV Company and the 2021 Keystone Cruiser Aire CR248L is nothing but a piece of JUNK!! We purchased the Keystone Cruiser Aire in April 2021. The very first outing was a disaster. We noticed water was leaking from the shower after the very first use. We went into the bedroom and the water had leaked into the bedroom. The leaking water had filled the floor vent in front of the king size bed. The awning on the outside had begun to rip after letting it out. There were other minor issues with the 5th wheel. We took the 5th wheel to Camping World on December 15. 2021 to get some of the warranty work done. To date, the 5th wheel is still in the repair shop of Camping world because they are unable to get the roller parts for the shower needed from Keystone or Thor Industries to fix the problem. We will NEVER purchase another Keystone product going forward!! It does not come close to one star, but could not give zero. Show less

Owned by Thor industries and built to last, this truck camper seems to withstand the elements. Solidly built for extreme weather conditions and comfortability this camper holds the record. In comparison to a wide range of truck campers the Citation Supreme ranks top in its class. Show less

We have had 4 citations and love them. Only problem is we have small round paint chips on both sides of our 5th wheel. Size of the end of a pencil eraser. Would like to send pictures, but can’t. Would like to know what is causing them. Show less

Has held up very well for its age with just the basic maintenance. Outside still looks bright white. Only wash with water. Some decal fading on one side. Microwave stopped working. Everything else good. Only use it with hydro and water provided by park so never used battery or water pump. I bought it used. Can’t comment on factory warranty support-never used it Love this trailer Show less

the rv is nice to operate but the workmanship is by far the worst i have ever seen since wwe have had it we have leaks in the windows repaired 3 times along with some of the paneling now the lino tore all along the cupboards to the slide so i went to replace it and found out the floor is rotten fromleaks along the wall so i started to replace the floor and when i took some of the floor off i found the half the insulation was not installed when a person buys an rv it should last awhile when your spending that kind of money your workmanship is terrible and i hope you improve for other people because i will never buy another product from thor Show less

My wife and I have enjoyed this RV for 3 yrs. The floor plan is quit different than most by having a bar with 2 stools and the slide has the refrigerator in it which gives more counter space. These were well built units, buy a company that went broke in 2008. They were trying to build better than anybody else and did. Hope you enjoy RVing. Show less

Great toy hauler. Never had any issues with it. Love the layout and the garage. The interior doesn't have the look of a toy hauler. Tons of storage space for all your gear. Dual fuel tanks and fueling station so you have plenty of fuel for all your toys. Show less

DO NOT BUY HURRICAINE OR ANY OTHER THOR PRODUCTS YOU WILL BE SORRY Hurricaine makes a nice comfortable motor home, but their quality and customer service is terrible. They do not stand behind faulty products or faulty workmanship. Their customer service initially was good but as they got brought into Thor industries the customer service became terrible. The following is a list of some of problems with our 2011 Hurricaine- Back up camera cable pinched by a storage cabinet Bad circuit board in water heater Wrong hoses used in leveling system Both a/c compressors froze and a/c units had to be replaced Hydraulic leveling pump and motor replaced Coil in refrigerator had to be replaced Water pump leaked and had to be replaced Electrical problem with engine battery switch Black water piping used ABS and PVC together and had to be replumbed This motor home is always garaged and now there is evidence of delaminating of the fiberglass and the faux leather upholstery is cracking and peeling. WHAT JUNK!!!! This is our 4th MH and we have had more problems with this one than the other 3 together. STAY AWAY FROM HURRICAINE Show less

This was a great RV and we really enjoyed it!! I found the RV to have everything needed to have a wonderful camping experience!!We also found it to be well built. Pulling it was easy to do with only 3900 lbs and 19 foot long. Show less