Thor Industries reviews

We purchased this RV to haul our 4 place horse trailer and travel across the country for a year!! The hauling and power are great! Unfortunately the quality of cabinets/carpentry is so very very poor! The tankless water heater has already needed to be replaced and tankless technology is not that great because in order to get hot water to wash dishes in sink uses up SOOO much water. Not great when boondocking! Our bumpout has given us trouble since day one but now has completely broken!! Thor has been completely unhelpful!! They make the customer AND dealerships go through ridiculous hoops to get a warranty item fixed! We so far have spent 3 extra weeks in 1 spot on our trip because if you move and don’t have the original dealer that submitted claim do the work you need to start claim process all over again!! VERY VERY ambiguous about when parts will be shipped to dealer!! I have had an email thread with Thor & dealership for a month now. ETA for parts in the email thread has always been a certain date. That date has come and gone no parts and I find out the day before ETA that the ETA isn’t even referring to delivery of parts to my dealer but to Thor factory which in turn needs to mail it out to dealership after that!! I am starting to ramble all I can say is not at ALL truthful or transparent!! Totally different complaint: to fill fuel tank takes an hour or possibly more! You have to dribble the fuel in because the pipe that puts it into the tank has a 90 degree angle Hopefully this experience will help someone make an informed decision and not just based on power for towing like we did!! Gauges for fresh water, grey and black are completely useless. Most of the time they all 3 read exactly the same at 67%!! Show less

2018 Thor Chateau 24hl. Extremely easy to drive, back up camera is great. Perfect for a couple or family with a few small children. It's super easy to pull up stakes and cruise if needed. The Mercedes chassis and diesel engine is a workhorse and super reliable. Gas mileage is good at about 13-14 MPG. Nice floor plan and bunkhouse area is convienient. Plenty of storage throughout. Overall a good coach. Obviously small things break because all RVs are made cheaply. But really no surprises. Recommend for class C. Show less

We really enjoyed this size of an RV for our young family. Most of the renters we had were couples or sets of 4-5 people renting for a trip. All of the renters enjoyed the ease of driving, set up and layout. Our favorite feature of driving with a family in the RV is being able to set up beds for late night driving and letting kids sleep on the road. The transition from driving to parking is less than 10 minutes at a good site so we never had trouble with kids waking up, like you would transitioning from car to hotel. We also loved being able to homeschool, practice music on small instruments and cook and eat will driving far distances! It’s a great family vehicle, not matter if your family is just 2 people or 6! Show less

This RV has been wonderful. The build is strong, and it is extra roomy. I traveled to Alaska in it without any issues, and boondocked for two months. I have traveled back and forth to Arizona and through Death Valley. There is not anything I would change. I am looking to down size since I am by myself and this is better equipped to serve a couple, or family. Show less

This RV has been exceptional in every way. The floor plan is really wonderful and well laid out with one super slide, 24 feet long. The sleeping accommodations are great; the powered overhead bunk is very convenient and fun for children, but also accommodates adults. The ONLY issue we had was the entry step seized and had to be replaced. Show less

Perfect size, looks brand new. Best price/ condition value Thank you Perfect size, looks brand new. Best price/ condition value Thank you Perfect size, looks brand new. Best price/ condition value Thank you Perfect size, looks brand new. Best price/ condition value Thank you Show less

We have owned our 20k for almost three years now and have had very little issue with it. We absolutely love everything about it from the many drawers and cabinets to the rather large refrigerator to the great bed size. Getting ready for the day is a breeze with the wet bath and front table. We have worked with Thor in the past and believe you get from any customer service person what you give and had a great experience. Show less

We have owned this RV for four years and have thoroughly enjoyed it. We have experienced 0 mechanical problems and love the floor plan. When the slides are open you have so much space, it's easy to live in for long periods of time. We were on the road for 2 months and never felt crowded. The cabinetry and finish work in the new models is not as nice as the 2029-2021 models. Our cabinets are really nice but we did replace the floor with LVP. You can pay so much more for name brands like Tiffin and Newmar when actually they are very similar. We would buy another Thor Palazzo. Show less

The 2018 Thor Chateau 31E Ford E-450 V10 is a shining example of what a Class C motorhome should be. It blends power, comfort, and practicality into a package that’s perfect for families, road trip enthusiasts, and anyone seeking adventure without sacrificing the comforts of home. Performance and Handling At the heart of the Chateau 31E is the reliable Ford E-450 chassis, powered by the robust V10 Triton engine. With 305 horsepower and 420 lb-ft of torque, this motorhome delivers exceptional performance, whether cruising highways or tackling mountain roads. The powertrain ensures smooth acceleration and reliable towing capacity, making it ideal for pulling a boat, trailer, or extra gear. Despite its size, the 31E handles surprisingly well, with a tight turning radius and responsive steering that inspire confidence on the road. Interior Comfort and Design The interior of the 31E is where this motorhome truly shines. The thoughtful layout includes a full-wall slide, creating a spacious living area that feels open and inviting. With sleeping accommodations for up to 10 people, thanks to the bunk beds, overhead cab bed, convertible dinette, sofa bed, and queen-sized master bed, it’s perfect for family adventures or group trips. The décor is tasteful and modern, with high-quality finishes that elevate the overall experience. The kitchen is a highlight, featuring a three-burner gas cooktop, oven, microwave, and a large refrigerator. Ample counter space and storage make meal prep a breeze, whether you’re whipping up a quick breakfast or a full dinner. The dinette and sofa provide comfortable seating for dining or relaxing, while the large windows bring in natural light and stunning views. Entertainment and Features The 31E doesn’t skimp on entertainment. Each bunk bed has its own TV, and the living area features a large flat-screen TV with a Blu-ray player. The coach also includes an exterior TV, perfect for outdoor movie nights under the stars. The sound system is crisp and immersive, adding to the enjoyment of long drives or downtime at the campsite. Practical Amenities The Chateau 31E is designed with practicality in mind. The bathroom is spacious and well-appointed, with a shower, sink, and toilet that feel more like home than an RV. Storage is abundant, with cleverly designed compartments both inside and out. The large exterior storage bays are perfect for camping gear, bicycles, or anything else you need for your journey. Overall Impression The 2018 Thor Chateau 31E Ford E-450 V10 is a standout motorhome that delivers on all fronts. Its combination of power, comfort, and thoughtful design makes it a joy to own and travel in. Whether you’re embarking on a weekend getaway or a cross-country adventure, the Chateau 31E ensures you’ll do so in style and comfort. It’s a home on wheels that doesn’t compromise, and for anyone in the market for a Class C motorhome, it’s a top-tier choice. Show less

Thor RV are terrible workmen ship, brought one brand new for retirement travel spent 92,000. nothing inside worked appliances, generator, missing screws, bolts to stairs. In for warranty work after one trip and from then on in and out of warranty for repairs where take for every to get Thor to approve anything, bottom line everything had to be fixed over and over, leaks from shower, tiolet, water pump. Generator never worked, had to be replaced. It a money pit don't buy anything made by Thor!!!!!!!! I finally sold it but had to eat 30,000. RV drops 36 percent in value when you pull off lot. Dont' buy new buy used, at least most of the stuff will work. Show less