Keystone Outback Ultra-Lite reviews

In the shop more than camping (so far...but there's hope). As seems much like another review on the very similar Keystone 240URS (also posted here), the main issue has been the slide base cracking and falling off (twice so far) - thin protective plastic piece that goes over the rollers on the underside of the slide. Fortunately, unlike the other purchaser, Keystone authorized warranty work to fix this the first time (unlike the other buyer), but with the same adhesive and material as the original piece (as I understand). We managed to go camping twice after that during that summer, and then the RV sat parked for the fall and winter. Upon going out to de-winterize it in the immediately following spring season, it was observed that the slide base piece had just fallen off (the adhesive let go) while sitting parked over the winter. The keystone repair facility said this is the result of needing to use Keystone's direction on how to repair it the first time so not their fault or responsibility. They suggested I could talk with a Keystone rep. The Keystone rep reported that the warranty is expired, and the repair that was done was considered having lasted long enough, and they are not taking responsibility, but I could try an aftermarket extended warranty if I have one. Of course, the expensive extended warranty did not cover this. Fortunately and appreciatively, I managed to eventually get a discount from the Keystone repair facility (not the dealer who we bought this from) through my persistent complaining and got this second repair down to a not-insignificant $1200.00 from the original $1600.00 that was quoted. This problem has been in addition to a valve failing on the toilet and another on the black tank flush that each sprayed and flooded water all over the trailer (separate occasions), and a minor repair to the air conditioning that was installed incorrectly. A bunk mattress was also ripped when we bought it new, but that was rather insignificant. So while the floor plan is excellent for a small family, and the large rear slide of the king size bed is fantastic (i.e., you sleep parallel to the length of the trailer with no need to crawl over your sleeping partner), there certainly have been some frustrations. The folding bunk and cargo access door are very helpful and convenient. External shower on the door side of the trailer is also great. Lots of electrical plug ins. Please let it keep working and get through another winter. I'll aim to keep you posted. Good luck everybody. Show less

Quality was appalling. I had a list of no fewer than 20 issues including the major issue of a cracked vent (installed thwt way you could tell from the seal) on the roof that caused a major leak and dealing with Keystone was insulting to me. Their reaction ahowed me that this is usual and they had no concern whatsoever. The Dealer told me that in fact the only way to make headway with these issues is to build publicity on social media. The xompany doesn't care once you buy the product. Will never buy a keyston (or thor industries) again. Show less

What a piece of garbage! We used to own a 2016 250 TRS Outback and it was great. We downsized last year to a smaller, newer trailer, mistakenly thinking the quality would be similar. Boy we’re we wrong! Some of the problems we’ve had include both tire cover partially tearing off while towing, the balances over the windows pulled off the walls, the rear stabilizer stopped functioning, and now we can’t get the bed to slide out. Don’t but this trailer, or any other newer Keystone products. They don’t build quality and they don’t support the garbage they build. Show less

On our first camping trip the awning tube broke in the middle. We had it out for approximately 3 hours, one hour and a half unattended. No heavy rain(light rain) no windy conditions during that time period. Had to have it removed at the campsite($400) so we could move the trailer home. It is a 21 ft awning made by Solera. On their website they have a support for the middle of it and say it is required for 21’ and above awnings. There is no such bracket on our camper. Keystone refuses to fix this situation. They say it’s our fault! On their Cougar model, same floor plan(basically) they have two separate awnings. Keystone is adamant on not fixing the problem. I will never buy another Keystone product. Their warranty is not worth the paper it is written on. Show less

The Cadillac of the RVs? NOT!!! Maybe a Yugo! We bought a brand new Keystone Outback Toy Hauler at the end of January 2022. The owner of a very prestigious RV Dealership told us that we are getting the CADILLAC of all the RVs. A year and a half later I'm starting to wonder if this is what they tell to all of their customers because nothing could be further from the truth. Things that broke within first three months: the water pump and the valve. Things that broke within the first six months: the bed ( the slideout is actually the support for the king bed ), the table. Things that broke within the first year: the toilet, the awning, the space heater ( furnace ) , the bathroom fan, the shower pan, the outside valve for the black tank, a lot of wood covering ( cabinets, door ) got damaged and peeled off, the awning lights ( not all of them but a few LEDs are not working anymore ) . The propane stove is fine but the oven is a joke, it turns off by itself every five minutes ( or less). Communication with the company was extremely difficult, almost non existent with sometimes more than two or three months between sending and receiving an answer to my emails. Although we kept all the documentation, the quotes and the invoices from the repair company ( including the broken parts and pictures of the defects ), in the end they only offered to pay for about a quarter of half of the repairs cost and the explanation was rude and borderline disrespectful. Such a shame that a beautiful RV lifestyle can be shattered by a company that has 12.6% market share but it's no wonder that the number went down from the years before. Show less

I have had many issues since I purchased it in July. The shower was draining on ground the awning collapsed and broke. Took it back to camper world on August 2 for repairs and got it back in october 5 . Then refrigerator stopped cooling so returned it to camper world now they tell me keystone never installed vent for refrigerator. So they will have it for who knows how long. Camper world has had my camper that I am making payments on longer than I have because of all the many mistakes. Show less

Purchased a used 2012 230RS (same as the current 240URS) in 2018 for the front garage & 1/2-ton capability. It's been a great ownership experience. PROS: light weight, overall value, great relative build quality, front storage, a bath tub, outdoor cooking & TV hookup, high ground clearance. CONS: limited exterior storage, limited fresh H2O tank, decals fade quickly, must be mindful of load balance w/full H2O, no onboard genset. We can fit 2 full-size bikes, or a full-size and 2 to 3 kids bikes (65cc). Front garage allows space to put toolbox, picnic table, portable grill, & fold-down bunks give the boys their own room when setup. Having a 27-ft w/o side slides allows access to some parks/sites that limit slides or length <30. Cabinet & external storage is limited, wish it had a large pass-thru outside. If towing w/o a lot of weight forward & full H2O trailer handling degrades. We attend 8-14 races/yr, lots of backcountry & off-grid. Rear king bed is great. Nice having a real dining table unlike many toy haulers Downside is having to unload garage for boys to sleep up front, but if we're pulling roadside for a night they can sleep in rear bunks (coach & table fold). Rig can sleep 6 comfortably, 8 in a pinch if kids. 24ft pwr awning is nice - covers garage entry & then som. Wish it had larger tanks (43 gal fresh H2O) frame doesn't allow for addt'l tanks. Insulation proved great - no freezing H2O at temps in teens, easy to keep warm (unlike parents' Airstream). Only issue was H2O tank cracked from old age (now 10), but otherwise It's never let us down, and left a good impression of the brand. Show less

Overall our experience with out Outback has been very disappointing. From the day we shows up to pick it up at dealership we had issues with the electrical, microwave and AC unit. After they finally fixed it at dealership one e we got home the charging system went out and our converter. 30 days later we had warranty service fix that and the service company was great. Every time we take it out we have something else wrong with it from the microwave falling out while being towed, the shelf unit falling off of its hinges, barn door falling off of its slide guide and the gas hose clamps failing. We do like the look of the inside finishes and the overall layout. Also ot pulls like a dream and the features on it are great. To ba they didn’t build it more solid though and trouble shoot their electrical systems from the factory. As you can see I would not advise someone to buy t an Outback. Show less

When we were looking for a toy hauler with a sep garage we looked at reviews and utube and saw a guy in Indiana who had a video of the unit. We were impressed and he stated the toy hauler garage had the tiedowns in the frame rails. So we felt good about securing a 2019 Harley Davidson Ultra Limited. Yes it has to go a little sideways, its too long to go straight in. On our first long trip the tiedown pulled out of floor and we had to of coarse get it fixed and pulled all the tiedowns out because every one was installed in wood. Inch and 1/2 screws in wood so we had the whole floor cover removed and did the covering like a garage floor and installed the stainless bolts with backing plates and put a big Harley sign in the middle and sealed it. Also I put a chock in so when I come up the ramp turn slight right and frt wheel locks in. And I put the tie downs where needed. Now I know the 30 thousand motorcycle is secure. Also just put in a heater kit that you can order online with two sensors and a burner tube for 115.00. And installed my self and tied up the wiring and cleaned out the area. Also replace the water heater element and anidizer , unscrew after you drain water from faucets and replace every year. I put another faucet in sink in Bathroom because finish was crappy and cheap. Regular one at Lowes 40.00 works great.. Also the radio , I will replace with a upgrade because the bluetooth is not sinc. Other than that on the bottom bunk it you open them correctly they will not break. They sent me one when we bought it in Jan 2021, and the shop broke one and had to order and i replaced both. The finish on outside of trailer is nice and keep it clean and it looks brand new. Everything else works good so far just do yearly maintance. And grease your hubs every year and it pulls with a silveraldo 4x4 5.3 with stabilizers great. I'm pulling 6500 lbs loaded and get 14-18 miles per gallon in mountains to coast. Show less

We bought our 2021 Outback 301UBH and have so far been able to use it 6-7 times. The first shake-down trip went well, maybe 200 miles. Loved every feature. 2nd trip was from Central CA to Idaho and back through CO, etc... About 1800 miles, +/-. It went well up there, but returning home down I70 by the Flaming River gorge, we had a complete brake failure. It was terrifying. I got her 1/2 way down just using the truck brakes. The other half was hazard lights and stopping at every turnout to let the smoking truck brakes cool down. I was able to get a wheel off on the trailer, and I knew immediately it was bad. There was grease on the back side of the tires and oozing out of the brake drums on the inside. Not one wheel, all 4. I spent quite a while trying to do a roadside brake job, but the pads were soaked in grease. I limped her back home, emailed keystone and our dealer, and didn't hear anything back. Nothing. I called the dealer and got the "We'll call you back" message 3-4 times. So I called other dealers. Nobody wanted to look at it under warranty. I found a few Keystone dealers that would look at it, but only if we paid cash for the diag and repair. I told them it was only a few months old, but didn't matter. I used to be a tech, so I reached out to Keystone again, months later. After a while, I got an apologetic response. They sent me the complete brake setup, both axles, for me to install myself, which was great because I didn't think any dealers wanted to do it. My selling dealer finally called me and said, "Look, don't bring it here. Trust me. We are good to buy from, but if you can get it repaired somewhere else, do it.". So I was happy to do the brakes myself. It seems that either the axle seals weren't seated correctly (all 4 were just sitting on the spindles, or somebody on the assembly line pumped 10x too much grease in there and blew the seals out. I can tell you that in total, I probably removed 1/2-3/4 of a gallon of axle grease during the repair cleanup. It was unreal. Maybe Dexter/keystone had a grease gun malfunction and it shot wayyyyy to much grease that day on the assembly line. Who knows. I know that after almost 5 months with a dead trailer that had no brakes, we were up and running and they work great now. So we took our second big trip to South Dakota. 1600 miles one way. Now the back corner of the roof is lifting off the walls. It's just coming right off. Not a little....I can stick my fingers in the gap. Never hit anything, never a branch or twig...nothing. So, I emailed Keystone last week. Still no response. I went to the Keystone dealer here, and they said, "Roof is not structural. That's probably going to be a cash repair.". They discussed it a bit and said to send pics of the roof coming off and they'd send them to Keystone for approval of a repair. Surprise....no response. So I bought a brand new trailer hoping to avoid this stuff. That big blue "3 Year Warranty" sticker really did a number on me. The truth is, Keystone is either overwhelmed, or stalling to drag out repairs. I do know that after many months they sent me the brakes to repair my trailer, which was good, but it's happening all over again with the roof coming off. Dealers want nothing to do with warranty work for Keystone, and at this point, I get it. It took me / is taking me months to get a response from them. I am praying that this dealer can get this roof issue fixed soon. I will never buy another new Keystone trailer, period. Not because it isn't everything we wanted, but because we can't get it fixed or even get a timely response from Keystone when we need one. I'm not picky, not a whiner. I get the labor issues and parts issues. I really do. But at this point, I've used her maybe 6 times? $45k dollars? And still no response when the roof is coming off? We love this trailer....when it works, but never again. Show less