Keystone Outback reviews

This is a top-of-the-line trailer! You can live in this one, plenty of room, 3 slides, a True king bed, and lots of storage. The kitchen is spacious and the inland is great to work off of. Big screen tv, Large living area. solar keeps batteries at peak volts (13.6) even in storage. Show less

Hated to do this but I'm so over Keystone RV. They are the worst and thanks to there being NO lemon laws I have ZERO legal recourse. They are refusing to refund my money at all. I hope all my friends post this everywhere they feel comfortable. Here is a SMALL sampling (I have 27 pages of repair requests) of what has happened with my NEW camper since I picked it up on 4/12: 3/30/2023 bought the camper 4/12/2023 picked up from dealer 4/16/2023 first incident with the vent covers and roof inspection, side of camper flapping going down the road and broken leg on couch in cargo area 4/19/2023 wire creating spark when moving the slide, front door not latching, front cap on shower not attached bowing out 1/2", screws missing on the panel, drawers not latching 4/28/2023 took in for water heater throwing an error the roof inspection showed sealant with voids. 06/02/2023 window blew out of camper while driving to appointment, awning has cuts, awning lights not fully working, Entry door latch broke locking me in the camper, leak from under shower running into the bedroom damaging bathroom sink, water leaking around vent not at the cover damaging the ceiling on both sides of it they said they found no leak 6/16/2023 more water leaking under the camper and the fireplace, water heater installed incorrectly causing it to leak, speaker fell out of ceiling, black tank not draining fully, kennel door not closing was put in crooked, 7/6/2023 ceiling still getting wet when it rains. Water heater had an E3 error, Kitchen sink not draining properly causing water to run out from under it into the living area, peeling around the cabinet in the bedroom 7/10/2023 got home from the dealer (they kept it over the weekend) and noticed that the wheel well was coming off. 7/31/2023 took back for more issues regarding the walls bubbling and repair of awning and window. When they figured out the black tank flush inlet found it was going straight into the fresh water tank contaminating the fresh water tank more every time I thought I was flushing the black water. Show less

Save your money. From a fridge that hasn't worked since day 1, to all the panels peeling, to trim falling off, screws falling out, doors falling off, lights coming unglued, plumbing leaks... the list goes on and on. This thing is BRAND NEW, Costs a fortune and is an absolute piece of garbage. It's spent more time at the dealership getting fixed than we've used it, and every time we use it, something else falls apart. STAY AWAY!!!!! I want so badly to take this thing back to the dealer and trade it in, but after a year I'm sure it's worthless. Should have walked when it took over 8 months for it to be delivered, when the factory "lost it" on their lot. RUN AWAY Show less

We purchased this RV in January 2021 (brand new) from the well known RV dealership located in Strafford, Missouri. Eighteen things fell apart on our first camping trip in March. We do not recommend this model or this well known RV dealership.. It has been a two year battle trying to get it fixed. It still is not fixed. Things that fell apart: Bed (lifts up for storage) it came apart when opened borad was broken, bench seat at dinette collapsed, radio quit working, tv bounced all around (only one screww holding it to wall), etc. The well known RV dealership has not honored the warranties. Still trying to get the slide fixed. This camper has been a lemon since our first camping trip. Have contacted the CEO of this well known RV dealership more than three time. His saying, "If your happy then I'm happy", is a big joke! We are definitely not happy campers! Show less

I wish I'd read some of these reviews before purchasing. Got this unit, brand new in 2022. For 3 months the factory had lost the unit on one of their storage lots. Pretty much missed the entire summer before it arrived. Got to use it for 1 week, and went through it. Found so many cosmetic issues from it obviously being slammed together. Damage to trim, a big chip in the porcelain toilet, evidence of workers wiping their hands of caulking. Roof vinyl wrinkling. The fridge doesn't work. This unit has spent more time getting parts replaced than I've actually used it. The fridge has been "fixed" 3 times , and as of this writing, while on our second trip with it, it is still not working. All of the Brad nails used inside are failing and trim is falling off in multiple places. Other things fall off at random. For the premium price of this unit, you would think there would be some pride in workmanship. This is clearly not the case. Would never recommend a keystone unit to anyone. I can tell that this thing is going to be nothing but problems for the entire time we own this. I'm now happy I sprung for the lifetime warrant. I will need it. Show less

I like the floor plan. As a senior I bought this to live in full time on property. Horrible. Costs more to heat than my 3,000 sq. Ft. Home did. Leaks in all 4 corners. On the outside cubbie hole under the head of the bed was 1 inch full of water. So many spots where rats have gotten in. Locks have broken. So I've been locked out. Had to drill through the lock ruined the hardwear. No safety until replaced. Couch has ripped at the seam. Too many items to list.. Just very disappointed. I've never written a negative comment until now. Show less

We splurged and bought brand new. Starting to think this was a mistake! We purchased this May 2022, and it has been in the shop more than we have been able to use it! Water lines for the cleanout weren't connected properly, so we had standing water all over bathroom & bedroom floor. A/C in the living room didn't have ducts connected properly so all the cold air was blowing in the ceiling between the roof and it. 2nd time taking it out, the tongue jack completely quit working - had to be totally replaced. A cable on one of the slide outs just snapped in 2, this has not even been let out/in probably more than 20 times. Hot water heater control module quit working, so no hot water. When the dealership sold us the extended warranty, she told us "they aren't making the RVs like they used to. They are just throwing them together". Seems to us that wasn't further from the truth! We love the layout of this RV, but we are fed up with all the troubles we have had with it! And I haven't even listed all the small things that have been wrong with all the trim, shades, etc! Second guessing this purchase for sure! We did send an email into Keystone about all the issues we are having and have not gotten a response as of yet. Show less

We have had this trailer for less than 3 months and have had so many problems! - kitchen sink leaked all over the floor - all of the kitchen drawers broke during our first trip which was only 5 hours- nothing in those drawers except silverware and kitchen towels - in the first week the hinge under the bed spilt the wood and broke - trim across the ceiling fell off - trim on the wall was not cut right and was too long and bowed - screen door does not latch - cannot hook up a heated hose to the water hookup outside due to the design Warranty doesn't cover anything. All within three months! DO NOT BUY THIS TRAILER!!! Show less

just bought a brand spanking new 2022 keystone outback 328 RL ,and havnt even used it one night yet .......on the first trip home and sitting in driveway its falling apart with more than 15 major issues.....the biggest heap of junk and poorest workmanship ever !! i am sorry i sold my great 2012 395 fuzion Show less

My wife and I purchased this rv in September of 2021, what a pile of crap, we've used it twice and have had issues with just about everything. I can't wait to get rid of it. Sorry keystone never again. Show less