Utility Trailer reviews

I am extremely disappointed with my experience with Grand Design. For more than a year, I have dealt with repeated issues and defects with my trailer, many of which have made the unit completely unusable. Despite multiple attempts to seek support and a resolution, the process has been slow, frustrating, and has required constant follow-up on my part. My RV has spent months in storage because it cannot be safely or reliably used, yet I have continued to incur monthly loan payments, insurance costs, storage fees, and additional travel expenses due to breakdowns and mechanical failures. In total, the financial loss and lost use have been significant. Several major issues have occurred, including but not limited to: Electrical malfunctions that remain unresolved Axle and suspension concerns Flooring and wall problems Hot water heater failures Multiple campground disruptions due to malfunctioning components Despite all of this, Grand Design has repeatedly refused to consider a full refund—even though the situation was escalated to management back in April 2025, and a refund was initially discussed as a potential solution. Instead, I was offered a monetary amount that does not come close to covering the actual costs, time lost, or frustration experienced over the past year. The compensation offered feels dismissive considering the long-term impact of these ongoing issues. Additionally, communication has been inconsistent, and I have often been left waiting days for responses on matters that should be treated urgently. Grand Design markets itself as a company that “stands behind its product,” but my experience has not reflected that promise. After more than a year of unresolved problems, excessive repair needs, and thousands of dollars lost, I cannot recommend Grand Design to anyone looking for a reliable RV or a company that takes accountability for its product failures. I hope this review encourages more transparency, better customer support, and a higher standard of responsibility for those who invest significant money into these units with the expectation of quality and reliability. Show less

I live in my Travel Trailer and work in it remotely so having Goode electrical service is Paramount. I took it to the dealer since my GFI outlet kept popping in the rear bath. I thought it was repaired and when I got it back, it wasn’t I run it on the generator that’s 35 A they said that could be part of the problem. I called Customer Support and all they did was argue with me. They were the worst. The woman was very argumentative and very condescending and I don’t know how she got a job and Customer Support It’s a 26 RB embrace and I live in it with no microwave and no lights in the rear bathroom and nobody wants to help me very very poor dealership did not do their job and Customer Support just blame the customer terrible. Show less

do not buy a keystone, they do not honor their warranty i have been dealing with a person in their customer service team for a year, and she keeps delaying the repair and did not pay my repair guy then they tell you your warranty expired i purchased from Fraserway RV, neither they or Keystone honored the warranties, i would not do business with either low quality of a work, the cupboards falling apart, the air-conditioner motor was squealing after one season, the shower floor cracked, the fridge didn't last 2 months Show less

Given buying a new Coleman Legacy 1905b and paying 30-40 k, they are equipped with the cheapest door locks, bin locks, bin latches and matching keys that need replacement every year. They remind me of the lock and keys that they used to sell in the 1960s bubble gum machines. Very shoddy! Show less

We purchased our Lance 1985 in Feb 2025 and have lived out of it for the past nine months. The trailer is very well built, rock solid. The updated acrylic windows are amazing and do not require protective covers like the old glass front window. The tri-five propane tanks combined with the Truma Eco AC/heat and water heater system allow us to go for nearly a month before refills in the summer and well over three weeks even in colder months when we remember to turn off the water heater when not in use. Our 1985 came with the fold down queen/ couch combo and while the couch is comfortable we chose to upgrade the folding mattress for the added comfort and leave to couch in the folded position. The standard 6” folding mattress is fine for a few days but not for long term sleeping. We prefer to sit in the slide out both so the couch is really not needed. The stock 32” flatscreen TV was quickly replaced by a different brand with more features and viewing options. The trailer does not have speakers throughout but instead uses a JBL Aura mounted below the TV system with a smaller portable Bluetooth Flip 5 which is more than enough for us. There are JBL speaker mounts inside the door and on the outside near the rear curbside. All three tanks are 40 gallon which allow for extended dry camping stays. The solar system was originally 190watt with two 100amp hour AGM batteries from the dealer who installed it incorrectly and caused issues with the tow vehicle but was easily fixed once the cause was traced out. It has since been replaced by 400watts in two panels and 200amp hour Lithium Batteries. The solar on the side can handle an additional 20amp solar input. A separate Victron solar controller was installed in the curb side battery box just for peace of mind. The bathroom drawers are open to the water heater compartment directly below them. Minor safety concerns there as items can bounce out of the drawers into the large compartment below and allow odors from the water heater/heater combo to enter the trailer area during the break in period. Burnt plastic… Like most trailers of this size the kitchen has limited counter space but is easy to work with using the sink insert covers and folding extension. As the dinette is directly behind the cook area it allows me to dirty twice the area in half the time. The 7.5cubic foot refrigerator/freezer is perfectly sized. Cabinet space above and below are more than ample for kitchen items and food storage. The trailer probably has more storage than any comparable trailer for its size and the best part is, it has the weight capacity to actually allow you to use every square inch of it with weight to spare. That being said, the two hanger half closets at the bed area and the half hanging closet in the bath area are useless for us tall people and were quickly converted to shelves. This doubled if not tripled their usefulness. Got off to a rough start with the solar wiring issue, the dealership was worthless but the Lance engineers returned my email and call in just a few days, sending schematics and list of items for me to check. Heard nothing but bad things from everyone but I am delighted by their service. All in all? Very pricey trailer, still cheaper than an air stream and I am actually happier with this purchase than I think I would be with an airstream. Love the floor plan better. The build quality seems to be the same if not better in some areas. Small annoying items like the sliding bathroom door smacking around during travel and coming off the rails was a simple $5.00 fix. Old style cabinet latches were swapped out for 10lb magnetic pulls for $20 and now stay closed. 9 out of 10! Catch them on sale! You won’t regret it. Every trailer has issues, most are minor. Get over it, we did, that’s why they come with warranties. Show less

I just purchased the Sprindale Mini 1310Rk and just fell in love with the floor plan. I travel alone most of the time to visit family and for recreation. The trailer is light enough to pull behind my 1/2 ton truck. I'm going to add a rolling screen door and an inverter (Pre-wired) and Solar panels (Pre-wired). The only thing that is a negative to me is the furnace/heater. It's kinda cheap looking and does not heat the unit very fast. The documentation on the heater is almost non-existant. Long term, I plan to change this to a standard RV heater. The hot water heater (Not a tank heater) is fantastic. I love being able to take my shower without worry of running out of hot water. You don't have to do anything to it to winterize either because there is no tank. Show less

I bought a 2023 Keystone Bullet thinking I was getting a good quality RV from a reputable brand. Unfortunately it has been nothing but a disappointment from the start. The AC failed within the first year and getting it replaced turned into a long and frustrating battle between the dealer and Keystone. No one wanted to take responsibility and it took way too much time and effort just to get something that should have been handled quickly. Then the dinette seats literally fell apart just from sitting on them. When I checked I discovered they were held together with cheap staples instead of proper screws or bolts. I ended up having to fix it myself by screwing everything back together which is not something you expect from a new RV at this price point. Now only a year and a half later all the rubber seals and junction trim around the exterior are dry cracked and falling apart. I called Keystone hoping they would at least acknowledge the problem but all I got was “Sorry it is not under warranty anymore.” That is their answer for a 1 and a half year old unit that is clearly built with poor materials and no quality control. I am now trying to sell it but it seems like a lot of people already know about Keystone’s reputation for bad quality and customer service. I wish I had read more reviews before buying. This is my first and last Keystone product. I will never recommend or buy from them again. Show less

I purchased my Keystone trailer brand new at the beginning of summer, excited to make memories camping with my family and our new baby. Unfortunately, it has been nothing but problems since day one. Something is always breaking — the solar panels, fridge, CO₂ detectors, and outlets have all failed at some point. The trailer has spent more time at the dealer getting repaired than it has with us on the road. It feels like a complete waste of money, paying for something we can’t even use. We chose to spend more on a Keystone thinking it would mean better quality, but that couldn’t be further from the truth. We’ve had to cancel multiple camping trips because of ongoing issues, and every time we take it out, I’m worried about what will break next. The worst part was the faulty fridge — I rely on it to keep breast milk cold for our baby, and I had to throw out a lot of spoiled milk because it failed during a trip. Overall, this has been a huge disappointment. I would strongly caution anyone considering a Keystone trailer to think twice — for the price, the reliability and quality are simply not there. Show less

The worst. Drawers/cabinets falling apart. Pipes leaking, paneling and trip falling down...a lot. Skirting brackets loose. Multiple issues with AC/Heater. Slide outs not working. Door not latching. Refrigerator/ Freezer doors not latching. I have had a lot of travel trailers, and this is far and away the worst piece of junk. Show less

The 24RL is poorly made. The refrigerator has never worked properly. All fittings have leaked. Under the bathroom sink, the trap is out of alignment in a way that getting a proper seal is not possible. It’s a constant leak no matter my approach in repair. The thermostat is crap- constantly flashing an E3 error. Service has help is to pull the fuse for a reset. THANKS FOR THE HELP!! The piece of crap stops mid cycle (heat) so I get up at night to pull a fuse for a half hour reset? BS. Trim pieces fall off. I’ve had to rebuild drawers so they hold anything without the bottom falling out. In short, JAYCO built crap in an effort to maximize profits and minimize weight. DONT BUY A JAYCO UNLESS YOU WANT A PROJECT!! Show less