Park Model reviews

The shower leak from day 1 they wouldn't fix it because they said I stepped on the drain I only have a shower you can't help but step on the drain I think they buy there shower from china. The manufacturer said they wouldn't cover it because it was my fault just for them to save a dime will never buy another Kestone product again. Show less

Bought this unit in October 2021. We love the layout and how spacious and functional it is. However, the workmanship of how it is built is just shameful. ALL Rvs are manufactured by just TWO companies - Thor and Forest River. Neither cares about their quality control. Trim pieces and walls are just plain sloppy. During Covid, they must have been slapping them together as fast as they could. They wouldn’t even give us schematic drawings using the excuse that they change sometimes during production, so no two units are alike! Had to replace the Insignia range in the first month. Had to replace the Jensen TV in the 3rd month. Had a slide out seal leak before 1 year that required transporting it professionally to Camping World ($350 each way) since we don’t own a truck and it is a residential unit. It remained there for 7 weeks to have floorboards and flooring replaced (that were factory installed with writing clearly showing THIS SIDE DOWN). Factory paid for warranty repairs $7,800, but has refused to reimburse for any of the transportation and diagnostic expenses or accommodations for 1 night on each side of delivery and pickup even though they stated they would review and possibly pay as a gesture of goodwill. Show less

Quality is absolute garbage it has leaked since the day I bought it manufacturer and dealership basically told me there was too much to fix they were not honoring my warranty after 1 year. I now have a 3-year-old camper with multiple soft spots in slide outs and roof damage Show less

I Love, Love, Love my Keystone Retreat 39FDEN. It's an older one, 2013, but is seems just like new. Everything works in it, and works well. I love the floorplan. It was made for a washer/dryer hookup, but I don't have a washer, so I use that big closet for storage. There is tons of storage in my camper.! I have the walk-through bathroom. I see that is not made anymore in the newer models - I don't know why, because I really like it. The bathroom is large, and private. The ceilings are high, and when guests come in my camper, I hear "Wow, there's so much room in here." It's awesome. I wouldn't trade my camper for anything. These Park Models are built to last, and they do. Show less

Poorest quality control I’ve ever seen. Bedroom deadbolt didn’t line up with the hole in the door frame. Two huge holes on both sides of the slide with the refrigerator/stove when the slide is retracted. The floor actually fell off the slide with the recliners. Zero response from manufacturer for warranty on a brand new 2022 park model. Show less

We purchased this rv to live in and two months later bought a house and it has been sitting ever since. Water tank has never had water in it and has a built in washer and dryer, fireplace and propane central heating. ##Stainless steel appliances and large refrigerator. 4 burner gas stove and stainless microwave. 2 bedrooms, two shower. We lived ii the rear bedroom so the front AC hardly got used. New tires it literally has about 20 miles on it. Moved to sunset shores from Demondtron RV to sunset and from there 5.5 miles to our home. Every now and then one of our kids would come over and stay the weekend. Have not had the water on or used any of the toilets with no place to dump black tanks. Has a 34" tv WiFi ready and It is basically brand new. Large electric awning 20', sliding door entrance and second entrance. It is a pull behind. With 12 VDC heating and lighting. Perfect for living in in a park. Show less

Lived in 2020 Palomino Puma for 2 years, sold it because moved. Fully skirted with foam board and plywood, which did a great job of stabilizing it. Handled freezing temps ok, but had pipes heat taped and dripped water when a hard freeze. Also shrink wrapped windows, was in windy area. Summer when hot had to sometimes use both ACs to keep cool. But I have loved the large kitchen, open floorplan, full sized appliances, washer/dryer, and windows. I did have the large slide reinforced due to a slight drip sometimes after rain. Recommend for home-feel living in a camper! Show less

They have a bill board out on the toll rd that says they pride them selves in customer service yet you can never get a hold of anyone to talk to. Also warranty only good for one year and our window just shattered for no reason on the exact side of the trailer that the slide would not go in correctly. The extended warranty does not cover glass of course. Now out about 800 and still trying to get the window to replace it our selves. This trailer is only a year and half old Show less

Front right window left the factory upsidedown (weeps on top), frame rusty, tank support hanging on one side, roof in front of trailer piss poorly attached only help on by screws every six inches or so. Shower caulked one side only, brakes frozen from rust. The roof and window are why there needs to be inspections on these units. All in all I enjoy the thing. Mechanically I have no issues, I live full time in mine and basically work on everything myself. It's really too darn big to move but maybe one time. Installed new Maxxair 7500 deluxe roof fans, love em! Water heater works like a champ, new thermostat and mixing valve and water softener system. New ac for bedroom coming soon. The build quality is beyond pathetic but I have gotten used to it. All new cabinetry coming soon. Replaced shower valve and head because the original was garbage. Paneling on interior is popping everywhere and the window in the front room slide leaked from both sides behind chairs, cabinets and stove. Crapsmanship is my exact word. If you are not in the trades and are not ready to own a huge project do not waste your hard earned money. I'm still learning how to repair things as they fail, the undercarriage is next! I want to see what makes this baby tick! Duct work in the floor looked like someone ripped open a beer can blindly with their teeth. Outlets pop outta the walls simply from unplugging things. Kitchen sink leaked. Show less