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Grand Design reviews

3.8 (872 reviews)
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Liveability
3.9
Overall quality
3.3
Floorplan
4.5
Driving/towing
4.2
Factory warranty
3.1

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872 ratings and reviews

Voted most helpful review

Rick Martin

Wisconsin, USA

Reviewed on February 23, 2024

RV reviewed 2022 Grand Design Imagine 2970RL view listing

4.6
We purchased this in August of 2022,absolutely love it except for the very inadequate schwintek slide system. Nothing but ongoing issues after about 3 months. Setember 2023 we finally decided to bite the bullet and replaced it with the much better designed Vroom system. Now enjoying our TT with no more worr... read more
We purchased this in August of 2022,absolutely love it except for the very inadequate schwintek slide system. Nothing but ongoing issues after about 3 months. Setember 2023 we finally decided to bite the bullet and replaced it with the much better designed Vroom system. Now enjoying our TT with no more worries about if the slide will extend and retract.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Laura Walker

Illinois, USA

Reviewed on February 21, 2024

RV reviewed 2023 Grand Design Imagine 15RB view listing

1.0
Bought a new Grand design 15RB in September of 23. One problem after another. It’s been in the shop as long as it’s been out., leaking shower twice, brakes locking up while driving, then no brake pads on one side. We have been battling Grand design the whole way. Our “customer service &ld... read more
Bought a new Grand design 15RB in September of 23. One problem after another. It’s been in the shop as long as it’s been out., leaking shower twice, brakes locking up while driving, then no brake pads on one side. We have been battling Grand design the whole way. Our “customer service “ rep, LElizabeth Rock, has been aloof, or just ignores us. We hear from her when we file BBB complaints. We’ve had 2 so far. Going to the AG in Indiana next. DONT BUY A GRAND DESIGN! The customer service stops when you sign the contract.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Debra

Texas, USA

Reviewed on February 12, 2024

RV reviewed 2016 Grand Design Solitude 379FL view listing

3.4
I bought this rv for living. It was two years old when I bought it. I had it maybe a year when the black tank fell. At the time I was not traveling, good thing. It cost me $1500 to fix it. Not even a year it fell again. More money to fix it. This time the tech put angle iron under it to hold it up. So far t... read more
I bought this rv for living. It was two years old when I bought it. I had it maybe a year when the black tank fell. At the time I was not traveling, good thing. It cost me $1500 to fix it. Not even a year it fell again. More money to fix it. This time the tech put angle iron under it to hold it up. So far that worked. But he left it open under there to come back and check on it. Good thing because every now and then it leaks just a little. Now that’s not even all of it. The smell is horrible. We have tried everything we can to keep the smell down. We have to flush the tank every three days. My bath room closet always smells. The only thing that hasn’t been checked is the vent. Needless to say, I will never buy a Grand Design trailer. So disappointed in this trailer. Grand design is supposed to be the top of the line. Never again
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Freda Sheldon

North, USA

Reviewed on February 10, 2024

RV reviewed 2021 Grand Design Reflection 303RLS view listing

2.4
Refrigerator went out within 1st year. All of the fittings leaked. The oven doesn’t heat accurately. Washer/ Dryer doesn’t dry properly. Load takes 2 hours. Couch is falling apart. Hitch light is inoperable. The dealer won’t come out and work on it. We live in it and can’t tow... read more
Refrigerator went out within 1st year. All of the fittings leaked. The oven doesn’t heat accurately. Washer/ Dryer doesn’t dry properly. Load takes 2 hours. Couch is falling apart. Hitch light is inoperable. The dealer won’t come out and work on it. We live in it and can’t tow it in.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Elkbayou

Washington, USA

Reviewed on January 30, 2024

RV reviewed 2023 Grand Design Imagine 2600RB view listing

2.6
Bought my trailer new in 2023. Since then it has been in the shop for almost 7 months, and now they want me to come pick it up without a clear expectation of when the work is to be done to start fixing the cabinet thermofoil problem. All the thermofoil on the cabinet stiles are delaminating and GD and the m... read more
Bought my trailer new in 2023. Since then it has been in the shop for almost 7 months, and now they want me to come pick it up without a clear expectation of when the work is to be done to start fixing the cabinet thermofoil problem. All the thermofoil on the cabinet stiles are delaminating and GD and the manufacturer of the stiles are debating who’s at fault. I don’t care who’s fault it is as my warranty is through GD not their subcontractors. They claim on their website that warranty approval is completed within 24 hours. . . . really? Where is my customer service? Furthermore, I’ve been told the trailer may have to go back to the factory for this work. Seriously, when do you think I’ll see that trailer again??
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Herbert

North, USA

Reviewed on January 29, 2024

RV reviewed 2022 Grand Design Solitude 390RK-R view listing

4.6
This is our second Grand Design Solitude. Our experience with Grand Design customer service after the sale has been fantastic. This is not the dealers unfortunately but we all know the dealer service departments leave a lot to be desired. Every RV has issues, in my book it is how the manufacture handles those... read more
This is our second Grand Design Solitude. Our experience with Grand Design customer service after the sale has been fantastic. This is not the dealers unfortunately but we all know the dealer service departments leave a lot to be desired. Every RV has issues, in my book it is how the manufacture handles those issues. Grand Design has been top A++ We are getting ready to order our third Grand Design Solitude all due to the fantastic service we have received. Thank you Grand Design for being the best RV Manufacture in my opinion.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Jordan

Maryland, USA

Reviewed on January 27, 2024

RV reviewed 2021 Grand Design Reflection 367BHS view listing

5.0
We bought this brand new in 21 two weeks after arriving from the factory. This is the only rv we’ve ever owned and nothing but good things to say about it. Never had a single issue with it, both ac’s runs strong, never had any leaks refrigerator runs like champ. We also lived in it full time for 2... read more
We bought this brand new in 21 two weeks after arriving from the factory. This is the only rv we’ve ever owned and nothing but good things to say about it. Never had a single issue with it, both ac’s runs strong, never had any leaks refrigerator runs like champ. We also lived in it full time for 2 years with zero complaints. All of the extras this rv came with made it even more of a home run with fully electric self leveling stabilizers to app controllable awning, lights and stabilizers. I wouldn’t have bought any other rv. This rv is great for anyone starting the rv life or a veteran of rv life looking for a more upgraded unit.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Caine W Kimble

Idaho, USA

Reviewed on January 17, 2024

RV reviewed 2022 Grand Design Momentum 395M view listing

1.2
We bought a brand new 2022 Grand Design Momentum 395 MS in June 2022. We shortly started having issues with everything. The door couldn't be shut unless you slam it. The garage door and track broke. We weren't able to use the patio or entrance at all. The sewer line cracked and started leaking. (Not during wi... read more
We bought a brand new 2022 Grand Design Momentum 395 MS in June 2022. We shortly started having issues with everything. The door couldn't be shut unless you slam it. The garage door and track broke. We weren't able to use the patio or entrance at all. The sewer line cracked and started leaking. (Not during winter months). The wall separating the garage from living room separated from the ceiling. The walls were coming apart in the bedroom. The furnace would not turn on in the middle of the night unless I got up and turned it on manually every one-two hours. We had the ignitor board fixed. This only worked for a couple of weeks and then we started having the same issue again. We took it into Bish's where it sat for 5 months while they tried to fix everything. They ended up replacing the entire furnace and everything else. The ceiling immediately separated again. The oven ignitor went out and the entire oven had to be replaced. After another couple of weeks the furnace started doing the same thing. We had the motherboard replaced and the command center. The ignitor board went out again and had to be replaced. We had to replace the female power outlet to connect to power. We soon discovered that the water system is completely defective and started leaking after 20+ hours of repairs we finally stopped the leaking. Due to the tubing and clamp job they did during manufacturing the entire water system needs to be relined and redone. The lines in the shower need to be redone requiring the walls to be removed. The lines underneath the sink all need to be fixed as well. We fixed the propane regulator finally fixing the furnace issue during the night. After 3 months of infrequent use of the BRAND NEW furnace the motor burned out again. The entire venting system is not correctly done. Per the Suburban manual we are supposed to have 4.4 vents we barely have 3 and that was after fixing the 4 inch vent we had the one in the kitchen opened out more because it was never completely opened during manufacturing and occluded approximately 85%. The foam seal was blocking the air flow we were only receiving 1 x 1.5 in of air flow through a 4 inch duct. In order to prevent the motor from continuing to burn out we need to add another 4 inch and 1.5 in vent. We use this 5th wheel for work. We are unable to leave it anywhere for very long without winterizing it because since the furnace won’t work everything will freeze. This is a defective unit. Since the duct system is a preexisting issue NWAN will not cover these expenses. The faulty duct system is causing the motor in the furnace to burn out and it only takes a couple of uses of the furnace to burn it out. The issues with this camper has disrupted our work, displaced my family, and has cost us thousands of dollars in repairs on top of traveling, hotels, loss of food. We are not new to 5th wheels, this being our third. We wanted the Grand Design because it is marketed as a high-quality top of the line product. We are grossly dissatisfied with Grand Design and their customer service team. We have called and are told they are unable to disclose any information about our claim only the agent can. I have sent two emails since 1/4/2024 and have not received any responses. We have already spoken to the dealership. We don't think us eating $35,000 + is fair for a defective product Grand Design manufactured. We are defeated and done. Our family is separated and displaced. The issues are never ending, we feel like we finally get everything fixed and the next day it’s something else. We don’t want this camper anymore or any other camper that Grand Design has touched.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Jeff Z

Nevada, USA

Reviewed on December 26, 2023

RV reviewed 2018 Grand Design Reflection 150 290BH view listing

4.6
We bought this trailer 2 years old and have had it 3 years ourselves. The original buyer must have had all the initial problems fixed because we have had ZERO problems with it, We take long weekends with it about 6 times a year and it is also used as overflow space from May to October at our mountain cabin.... read more
We bought this trailer 2 years old and have had it 3 years ourselves. The original buyer must have had all the initial problems fixed because we have had ZERO problems with it, We take long weekends with it about 6 times a year and it is also used as overflow space from May to October at our mountain cabin. Our previous 5th wheel floorplan no longer worked and I considered just selling it without replacing it until I saw the updated bunkhouse RV models. My wife had come to dislike using our old trailer but LOVES this Grand Design because the bathroom is now up front and the bunk beds are in a separate bedroom in the rear. Now grandkids can take naps during the day and we can still be inside. This model has an unbelievable amount of kitchen countertop space and I like having countertop space along side the stove so I can have ingredients right there ready to add to the pot, and plates right there ready to dish out the meal, etc. I do have several complaints about design features, some of these GD has revised in newer years. For me, some I have remodeled myself, and some still left to do. The build quality is very good, design and liveability is average. There was a lot of hidden wasted space in the bunk house and a cubby was inset above a stack of 4 drawers. This cubby shelf was only made of cheap paneling so it was only good for pillows. Behind those drawers was another 12 inches of empty space. And the top bunk was very narrow, I was afraid somebody would roll over and fall off it. So my woodworking brother built entirely new full depth drawers that hold a ton more items and we put the "cubby" on the floor so that I could store cases of bottled water out of the way. There was a drawer under the bottom bunk but behind it was about 8 to 10 sq feet of hidden empty space. I removed the drawer and opened up that space for more bottled water and big bags of charcoal, etc. We framed out the top bunk to make it as wide as the bottom bunk to make it safer and more comfortable. The only heater vent in the living room was in the rear by the bunkhouse door so the front area was colder. Other Reflection models have a heater vent in the steps to the front bedroom so I put one in myself. The heater vent for the bathroom/front bedroom was a horrible design and not efficient so I put in flexible ducts to properly distrubute heat to the bedroom vent. The kitchen in my 2018 only has drawers under the counters so there isn't a good place to put pots & pans. Newer models had a fireplace put in there and that took up even more storage. Now the fireplace is gone and GD has put in real cabinets for pots/pans and added other drawers. That's a much better setup than I have. I may convert some of my drawers to cabinets. I didn't like having to open a cabinet door to get to the control panel to turn on the living room lights, so I moved the switch next to the thermostat and made it a dimmer switch. There was only ONE usb charging port in the whole trailer. That's crazy. So I put one in the nightstand in the front bedroom and one in the living room in an overhead cabinet. We dry camp a lot and run off 12v so I needed those usb plugs. I've beefed up some of the areas GD cheaped out on, such as the plastic saddle pans in the pass through storage. There was no support under them so they would break and stuff would fall onto the road so I could run it over. The wall divider in the pass through was flimsy paneling so I put in 3/4 inch plywood so I could mount battery terminals and other things to it. The shower control valves had no structural support behind them and the whole shower flexed and would eventually crack. So I carefully cut out the panel in the closet to put in extra wood framing to prevent the shower enclosure from flexing and screwed the shower controls to that framing. Reinstalled the closet panel with screws in case I ever need access again. I put 4 deep cycle batteries in and I have 2 200 watt solar panels that I place on the ground in the sun to charge them. I like to park the trailer itself in the shade to keep it cool, so roof mounted solar panels wouldn't work. I can move the panels to get the best angle. I have a quick connect on the wire from the panels to the solar controller so it's easy to connect them. Now the trailer is almost exactly how I want it.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Michael Stine

Georgia, USA

Reviewed on December 12, 2023

RV reviewed 2024 Grand Design Imagine XLS 23LDE view listing

1.4
If I could give zero"s I would. We were warned not to buy a trailer made during Covid due to inexperienced workers making the trailers. We spent extra money and bought a 2024 model. It didn't matter. Travel Trailer is all of 4 months old. 1) Door latches do not work. 2) Refrigerator broke before first us... read more
If I could give zero"s I would. We were warned not to buy a trailer made during Covid due to inexperienced workers making the trailers. We spent extra money and bought a 2024 model. It didn't matter. Travel Trailer is all of 4 months old. 1) Door latches do not work. 2) Refrigerator broke before first use and had to be replaced. 3) Trailer was sent from factory with solar panel wired incorrectly. ( No quality control) 4) Bathroon sliding door fell off the brackets and screws stripped due to only one door guide installed. 5) Heater/furnace did not work on a cold morning on the trailers second trip. (Again, zero quality control) What will break on this POS next? If you are looking at a Grand Design, run as fast as you can.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
3.0
Factory warranty/support
1.0
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