Voted most helpful review
Reviewed on October 15, 2023
Be aware!!! Don’t buy a Heartland RV!!! We bought a Mallard M260, 33’ travel trailer from Camping World in June of 2022. In August of 2023, the first time getting it ready to take out for the season, I noticed almost the entire external storage area had mold. (a couple weeks later we also noti...
Be aware!!! Don’t buy a Heartland RV!!! We bought a Mallard M260, 33’ travel trailer from Camping World in June of 2022. In August of 2023, the first time getting it ready to take out for the season, I noticed almost the entire external storage area had mold. (a couple weeks later we also noticed the windows in the popout were leaking really bad when it rained. I also noticed I could see daylight near the floor on one side of the popout.) I called Camping World to tell them about the mold issues, the service representative said, your warranty ended two months ago, that we should make an appointment for a leak test. We brought it in, they did the leak test and found that every seal around every vent and other structures on the roof except for the seal around the air conditioner had leaks. They also found leaks everywhere on the sides, front and back of our brand new trailer. It was going to cost $1,100 to clean and reseal the roof and $2,000 to clean and reseal the sides, front and back of our trailer. We were told the mfg warranty for this was 90 days. 90 days, what does that say about the confidence this mfg has in their own product? We purchased an extended warranty, but were told this warranty did not cover these issues. In my opinion, this mfg makes a shoddy product. What type of quality checks do they do before they let the product leave their site? My husband cleaned and resealed all the areas that had leaks for significantly less then the quoted price from Camping World. Quite frankly, we should not have had these issues at all if this was a well manufactured product. Food for thought, before you buy a brand new travel trailer, ask questions about the warranty on all equipment and SEALS. Know that you can do most repairs on your own and not get gouged by the service department.