Heartland reviews

I purchased this unit new 2022 Big Country in Nov 2023 "Brand New". We purchased just before moving out of state. Our idea was to live in it while looking for our forever home. Well, we started having quality issues within the first month. Since we're living in it, we're not able to take it in for service. So... I paid a local mobile RV Repair company to fix the issues (awning motor, recliner motor, fridge won't keep temp, leaking hydraulic line, leaking fittings,) the straw that killed us staying in the camper LEAKING ROOF. I mean it two of the slide outs leaked bad, come to find out, my RV guy told me the roof was not installed correctly. We ended up moving into an AirBB and taking the camper to Camping World for service. Come to find out after 90 days, any leaky roof issues are your's. That's right, a 90 day warranty against leaks. I have significant water damage and no warranty coverage. The warranty states you're responsible for maintaining the roof "general maintenance" . I WOULD STEER CLEAR OF THE HEARTLAND BRAND. THEY DO NOT STAND BEHIND THEIR PRODUCTS, WARRANTY ISN'T WORTH THE PAPER IT'S WRITTEN ON. Show less

This is the first rv manufacturer to offer the side deck as well as the rear deck. The side deck sets this rv apart from all others. You can easily stay dry during rain and yet still be outside. This rv is well built and easy to travel with two or three couples since it has two full bathrooms. It is long and heavy so towing should only be completed using a dually for better stability. We have enjoyed this rv for several years and haven't seen any floor plans to match it's livability. Show less

Bought a 2022 Mallard M32 . This rv is so POORLY MADE . Save your Hard earned money and spend it on a different manufacturer. Customer service is HORRIBLE to deal with . Warranty sucks . Such a poorly built RV . MANY corners were cut to save a buck . Price tags are not cheap but the quality def is ! Spend your money elsewhere . Show less

We love this Bighorn. It's served as our home away from home and for a time our main home. There are just 2 of us and for us there's plenty of room. We remodeled a little while living in it - by taking the dining table out and using that space for a computer desk, The king size bed is wonderful and with a full closet there's room for what we need. The 17ft awning with LED lights gives some additional living space, and we've had a great and enjoyable experience as full time RV'rs. Show less

I have used my travel trailer mostly for work assignments out of state. It was the perfect size for my wife and I, and would still be ok with 2-3 smaller kids or 2 bigger kids. The king size bed was the main point in getting this particular RV because it’s what we are used to at home. I would recommend it as a first timer as well as for experienced travelers. Show less

Worst experience ever! What it was supposed to be fun and adventure, has become a nightmare. Dealing with the Dealer is the worst part, but the RV itself is breaking apart. We have had it for 1 year now, and the same slide has broken 3 times already, the fireplace, the big slide, the pipes... Heartland is slow to answer and send parts and the dealer just doesn't care (General RV Center). Show less

I have had to replace the auto switch over. Repair almost all the trim inside because manufacturer doesn't use correct length or location. Repair wiring that was place backwards. Slide out scrapes the floor and leaves gouging. Recliner love seat is installed wrong and binds when putting footrest down. Refrigeratordoor wont openunlessyouuse a small screwdriver. I've had this thing 1 year and used it once. Ive spent more time repairing than using. Show less

We've owned the Heartland Pioneer RD210 for over 2 years. On the first trip we noticed issues. The panel under the sink came apart, the vinyl covering the walls started to peel and the trim under the fridge was swelling. Since that time We've had all kinds of issues. We couldn't get the battery to charge (they never tightened the nuts on the connection from the battery), We've had a pipe collapse because they mounted the pump to close to a joint and it crimped. Then we had several leaks just because they never tightened up the connectors. We had a Jayco for over 20 years and didn't have a quarter of the problems We've had with this Heartland. Show less

Love love our Big Country. Floor plan very spacious and lots of storage. High interior ceiling is what we were looking for and an open floor plan. Another great feature is the residential range/refrigerator. This is our 3rd RV. Another great feature is the huge toilet and pocket doors. We love camping and with this 5th wheel feels like we are in a beach house/ vacation home when not enjoying camping outside. Dislikes on this RV would be the in the bedroom not too much room on the side of the king bed probably could swap king mattress for queen. The auto leveling is on the side of the trailer would have liked it on the front. The washer/dryer prep room probably would work better if it was in the bathroom and not the closet but we don’t live in it full time so haven’t added washer/dryer. This RV has all the bells and whistles ! Would highly recommend! Show less

We have had our Heartland Mallard M25 for 5 years now. I am going to try and recall the good and the bad of it. At first, the travel trailer had a manual front jack. Not being familiar with the techniques to hitch and unhitch from our tow vehicle, it was a challenge at first. Changing out the manual jack to an electric one pretty much solves the problem, likely along with the wearing in between the ball and cup of the stabilizer. In reading prior to our purchase, there were several articles that highly suggested to have two air conditioners, one for the main cabin, and the other for the bedroom. If that had been an option for this travel trailer, I would have purchased it at the time. However, thanks to You Tube folks, I implemented a pretty good solution to better force the cold air through the plenum to the rear bedroom as we travel to a lot of desert or hot areas out of Las Vegas. There was at least a 40% improvement and the operational noise of the air conditioner is significantly quieter. Initially, there were minor fixes needed like loose moldings and like. However, in speaking with other RV owners, most encounter these type of minor issues. Most owners know that these trailers are pretty quickly slapped together. This trailer is most comfortable for 2 people, though we traveled for the first 4 years with our son and some of his friends (one at a time). The fold out sofa worked well for two teens. Struts for storage under the Queen RV bed needed to installed to keep the storage lid up. We keep the bedroom TV, blankets , pillows and two foot rests for the sofa under there. Upkeep is keen with a travel trailer. Making sure the slide out seals are lubricated and replaced when necessary. The same applies for the outside trim rubber or vinyl pieces. They have a tendency to wear. However, they are easy to replace as well. We have had two tire blowouts while traveling. Being twin axels, the other wheel held up for us in both cases to pull off the road at convenient spots and call AAA to change to the spare. We pull the trailer with our 2017 Nissan Armada. This vehicle has a dynamic suspension (air shocks in the rear). There is a limitation on our towing speed as a result. We keep it around or no more than 60 MPH. There is tendency for the “tail to wag the dog”. A stiffer truck suspension I suspect would resolve the issue. The last trip, our heater control module failed. We had a mobile RV technician come to our park space and replace it. We keep all the outdoor gear in the outdoor storage compartment, fitted in such a way that we pull out everything we need for our outdoor seating area: The 10x12 carpet, 2 Coleman chairs, 2 rocker chairs, the aluminum folding table, Camp Chef two burner stove ( this is a great stove), fire pit. The stove and fire pit are all fitted to accept the trailers propane quick disconnect. We have a “Y” adapter so both can be fitted at the same time. I would say that all and all, our Mallard M25 has worked well as a travel trailer and with the last year of only my wife and I using it, better as a couple’s trailer. Show less