Heartland reviews

We enjoy the R/V for camping and getaways. When looking for a R/V we wanted something that had a door to be closed off to the bedroom for privacy. Another aspect we liked about this model is it did NOT have bunk beds. In this version the dining room table and couch fold out for extra beds. But it is most comfortable for two people. We made some modifications to the R/V such as replacing all the plastic factory fixtures and the bathroom door. We replaced the bathroom door with a accordion door, as the original could not be closed when using the foldout couch to accomodate guests. Overall a very good experience size wise and layout for us! Show less

This is a very comfortable model because of the king slide that makes the living and dining area quite roomy. The large windows give light and a good view. The bathroom is also quite adequate for two large adults. See below for all the things included to make it ready to ride! Show less

I bought my 2023 Heartland Big Country 3200 RLK brand new in April 2023 and have had quite a few issues with it. To start with, the landing gear/leveling jacks have never worked properly, nor does auto level feature work, had it re-calibrated at the dealer and still doesn’t work properly. The ducted air conditioning system does not cool the RV very well, any temperatures over 95 degrees and the air conditioners cannot keep up (having two 15k BTU A/C’s this rv should have no problem keeping cool). One of the bed struts in the under bed storage area broke off the second time I lifted the bed to put something in that storage compartment. The shower liner began delaminating from the wall after three months of usage. The black and grey water tank vents were not hooked up properly and would vent those disgusting gasses into the RV. Some other small things I found wrong with the RV are as follows: The sound bar in the entertainment system was not connected, the handrail for the stairs began to come apart, the Winegard 5g WiFi system was not connected/working, wood trim for the faux shutter window in the bedroom fell off and hit me in the head while sleeping, and many pieces of hardware on the exterior of the fifth wheel have required tightening or have fallen off (wheel skirts, hand rail, reflectors, etc). Lastly, the refrigerator condensation drain doesn’t work, there’s always water all over everything in the fridge. For a fifth wheel that has an MSRP of over 100k (according to Heartland RV), I’ve been pretty disappointed. The one year warranty is a joke as well but at least Heartland covered most of the above mentioned issues before the 1 yr warranty expired. I recommend buying from an RV manufacturer with better quality control and better warranty. Show less

I went into camping world, before I knew better, I picked out a fantastic camper to fit my needs as a disabled person and so I could live in while furthering my education. I didn’t need much space as it was only me and I needed to be mobile. Well the camper was silvered at night, I had been at camping world all day long with a total of 6 hours driving. I looked at many campers and I know the inside but not sure of the brand but it’s written down on my papers. Anyway that wasn’t the camper I paid for because I was charged for it and not the price of the pioneer be 70. Not to mention over the next couple months, the camper to fall apart and I mean that literally, the shower fell in on me knocking me out of the shower my right shoulder again, which is already a replacement. There is the stress fracture under the sink. nothing seem to work and everything seemed to be going completely wrong. It’s put together very cheaply. The laminate is peeling off the cabinets. Camper has flooded several times due to the seal on the slide being ripped when it was coming in. Camping world sent a third part they fix it, it was pieced together. Of course it’s gonna continue to leak as it did. The sensors on the tanks have never worked. The locks never worked. I’ve replaced them several times. The Camper is literally a lemon. And it’s not what I ordered so I guess this is a review of Camping World and this camper and there’s so much more I’m not even mentioning because this is so unreal. You’re not buy this camper. And do not buy anything from heartland. You will not get a response from them much less any help when it’s all manufacturer stuff as far as Camping World goes. They are downright rude. I would’ve never set foot in that store again Show less

Critters got into the wiring. Have no hot water or AC in the bedroom. Landmark would not give my repair guy a schematic to figure out my problem. Proprietary info I was told. Bottom line - Dead in the water. Try calling Landmark. On hold for 30+ minutes on every extension I tried. I don't know how I'd even be able to sell it. Negative Review - 100% Show less

Overall a very solid unit. Very livable floor plan with an extra large bedroom. Many upgrades come standard. Full body paint looks great after six and a half years. I just wish I had put on slide toppers. Owners need to learn the proper operation of the Schwintek in wall slide system. Show less

Bought new. Shower/bath floor feels like you will step through. Water shoots out the fresh water intake when full. First trip home off lot found wires hanging down underneath and black tank pull missing. Foil is peeling off the cabinets and wall coverings are bubbling and tearing at the seams. Trim is falling off the walls. Mirror in bathroom fell off the wall. Plastic pucks were left in the air vents so first summer barely any air flow. Construction debris left under all three mattresses and inside of booths (metal shavings, screws, wood fibers). Pony wall in living room loose. Top piece on back of bench coming off. Stair legs were beaten into place; took my husband three days of pulling on them to get them out and are so bent they are unusable. The caulk job on the roof is messy, thick and looks like small mountains with peaks and valleys- directs water directly towards vent and pools water. Seal on kitchen window buckled the first month. NO SOUND DEADENING; outside you can hear complete conversations and even if someone burps inside and bathroom noises (per two neighbors at different campgrounds). Blue Compass in Gainsville FL tried to submit claims but all were rejected as past one year warranty (by 5 weeks or so), were lifestyle causes or humidity. Never buy a Heartland product. NEVER!!!! Show less

Loved the floor plan, one of the few toy hauler campers with recliners facing TV, we drove over 4 hours to purchase the camper. I knew I was in trouble when the factory didn't install one of the bathroom doors, but we were there, and dealer had a door, so we went ahead and purchased. The quality was all down hill from beginning- 1st year trimming falling off walls, the shower wasn't stalled correctly, the back cover for the garage unzipped twice and then never worked since. A majority of the seat legs do not stay up or down. The AC unit is directed straight at a side wall and sounds like a hurricane you are not able to watch TV without external speakers. Speaking of TV the installed cd player looks great, but only worked a few times. Forget using the internal phone chargers they are very slow chargers. The garage seats/bottom bed only lasted a couple seasons, we have to use boxes as support and one side the bracket already broke. As you can see from my post I am totally disappointed in this camper. I have a 2010 Jaco toy hauler that has been put through 4 young grandchildren that is in better shape than this 4 year old Torque. Just discovered that the tongue switch doesn't operate, and it has only been used a few times, since camper has been kept at a year-round campground. Buyer beware!!! Don't make any attempt to contact Manufacturer it is pointless Show less

We bought a new 2022 Prowler 320BH. We have had it 2 years. It has been a nightmare. First the fridge would either shoot a code or not work at all, it took the dealer 14 months to figure out the problem. Then we were going down the interstate and the underbelly started to fall off. The seals around the slides on the inside kept falling off. The bedroom door won’t stay in the tracks. The floor inside the door keeps coming up the take on the walls keeps peeling. It has been in the shop a total of 18 months so we have only have 6 months of use. We have been very disappointed in this RV. Definitely will never buy another Heartland product. We had to fight them to get the repairs done even though they were all covered by warranty. The dealer was no help at all. Show less

I would like to help someone out there shopping for a fifth wheel and they are the fence about a Heartland product. We did a lot of shopping for our first fifth wheel and our mistake was falling for all the “pretty features” rather than shopping for quality and customer service. We were barely two years into our purchase when we started noticing water damage in the slides. We contacted Heartland and after multiple tries to even get someone to respond, we were finally greeted by someone that understood our problem but said there was nothing they could do to help. We even had purchased an extended warranty but again this would not be covered.After having absolutely no luck with Heartland at all we contacted our insurance provider who ended up denying our claim. The repair shop came back with a 65k estimate to repair all three slides. The floors and ceiling are all rotten from water. Mold has also started growing. They proceeded to tell us that it was common especially with units built during the “Covid” timeframe. Since this started I have researched Heartland issues and it seems this is common. They want to blame customers on lack of maintenance which seems to be their way out of taking responsibility for poor workmanship. The repair shop stated to our insurance that our unit has been well maintained but at the end of the day Heartland doesn’t care. I will forever recommend people to steer clear of any company that doesn’t address customer issues and attempt to rectify. Heartland has absolutely zero customer service and it’s just not acceptable. I have a unit that is only a couple years old , that is valued now at approx 65-70k and it has 65k of damage. The worst part is I am still making payments on this rotten piece of garbage and now am retaining services of an attorney to help me with this. Please rethink ever purchasing a Heartland product. Show less