I hope this post will help others avoid the disasters I have been through. I will try to keep it short, but I could write a book about my experiences with this MH. First I want to say by profession I have been a Corporate Jet Technician for over 40 years meaning I need to be able to troubleshoot and repair all the systems on sophisticated Jets.
I purchased a brand new 2023 Entegra Reatta XL 39BH in June from General RV Center in Ashland VA. This dealership only cared about receiving their money for nothing in return. The person who was suppose to show me around the MH knew nothing about the coach! I asked him very simple questions and he did not know any of the answers. This caused problems for me since the MH does not come with a manual. That's right Spartan ships you the manual weeks after you receive the MH and Entegra did not have any 2023 manuals and still don't till this very day! I was emailed a 2022 manual days later after complaining to Entegra. How can you not provide a manual with a product?There are differences between a 2022 & 2023 models. Getting back to General RV Center. I asked if the Diamond coating was applied to the MH because to me it did not feel as if it was. The person I asked looked through the paperwork and came back and said it was not applied. I told her that I paid for it. An hour later I was told that it was indeed applied, hmm. The finance manager came to me to let me know that he could not honor my locked in interest rate because of the rising rates. I asked him what part of locked in do you not understand. More to that story if someone wants to know. I rented a car one way to Ashland. I needed to return the car about 10 minutes away and asked the dealership if someone could pick me up from the rental car facility and they said no they did not have anyone that could do that!! In 2019 I purchased a 2017 Newmar Ventana from Midway RV center in Grand Rapids. What a difference, the person who showed me around that MH knew everything about it and they were always there if needed.
So, through all that i am still excited and drove my new MH home the next morning. On the way home I discovered that the generator will only run for about 10 min and quit. When I got home I discovered that it was shutting down due to overheating. After trouble shooting it on my own (no help from General RV and Cummins has not returned a call from me or Entegra till this day!) I found that the cooling system was air locked, so that was an easy fix. Then after getting the generator to run I discovered that none of the AC units would come on line. After trouble shooting with Entegra and changing a control panel I discovered that it was wired wrong from the factory! This really pissed me off because they didn't check this on a check list before leaving the factory??? Please note that if I wasn't able to do this myself the local service centers were 4-6 weeks out before they would look at it. So, I said to myself I better get under this MH and give it a good looking over. I was shocked in what I found. Loose wires hanging down, wire bundles being held up by single wires, missing insulation, trim pieces falling off, loose latches and more! If this was an aircraft it would have been grounded! I know I was a fool for not doing this before taking it home, but I thought Entegra was a reputable company. Speaking of which, in my opinion the all around quality and finish of Newmar was hands down far superior to Entegra. I drove my Newmar for one year and 10,000 and had only one minor problem. Also, in my opinion you are better off buying a used MH that has the bugs rung out, and once out of warranty you can have anyone work on it!
A few days later we left on our first trip planning to go from SC to PA and then on to Lake George NY. On the morning leaving PA upon getting on the highway the transmission started to act abnormal. I pulled off the highway and pulled into a gas station. I shut it down hoping to reset the MH and when I tried to start it again it would not start because the MH thought that the transmission was in drive. So, after speaking with Spartan and trying various things it was determined that it had to be towed to a service center. The tow was arranged through Coach-Net. So, after two days and four different towing companies (I am not kidding) my new MH was towed to a service center who said that they would get on it that afternoon or by the latest the next morning. It was towed to a Freightliner dealer because there was no Spartan dealers near by. So, there it sat for 4 days while my wife, grandkids, and my dogs stayed in a hotel before anyone ever looked at. I don't know why this service center said that they would look at it immediately and then did not. After 5 days it was determined to tow my new MH from Lancaster PA to Harrisburg. In my mind the problem had to be the transmission brain box or the controller at the drivers seat. I begged Spartan to send me the parts and I would swap them out but t