Palomino reviews

You would be better served to find an slightly older SS-550. Our price was only $10k for our 2016 model new and it has cabinets over the kitchen area, cabinets over the seating area and much more storage space. It has also better build quality. The 2020 to 2023 models are built much much cheaper quality and cost more than double in price. We like our 2016 SS 550 but would not purchase the 2023 even for $10k Show less

Water heater failed twice, once during warranty period, once after. Shower dome leaked from screws being over tightened in all four corners after warrantee. Water intake manifold leaked & had to be replaced..no water for three weeks was a major inconvenience. Now the shower drain & outdoor sink piping are leaking. Please take some pride in your work. We paid $55k for a huge headache. Show less

This was our first camper we bought new with kids. It’s not a living camper if you look at high end campers. We loved the big open living area as we mainly used it for weekends at the lake or a week. We never had the first issue out of this camper for 6 years of owner ship. Everything always worked as it should trusted everything about it. We sold because looking into higher end couples camper. It was easy to use camper not much on it to malfunction. It looked and functions as new when we sold it Show less

We searched for the perfect travel trailer for several years, and, this was the perfect unit! Spacious kitchen located in the front of the rv, offering lots of counter space. Full size refrigerator/freezer. The large window in the kitchen allows you to view beautiful scenery, while making a meal. The bedroom is in the rear with its own slide-out. This offers plenty of head room and space. Great for people that are tall, or, are claustrophobic. Plenty of privacy, as there is a separate door from the bedroom to the bathroom/shower. Also, your own entrance/exit door off of the bedroom outdoors. Lots of closet, drawer, and storage space throughout. Tv is located directly in front of dual recliners, so, you aren’t watching at an angle. Nice outdoor kitchen with an awning that covers dual entrance/exit doors. Screens on the doors offer a pass through for handing utensils/supplies to the person cooking outdoors. Towing is a breeze. We have a Chevy 1500 Silverado that pulls it just fine, even with all of our gear. We think it was designed well. Show less

Forest river will do absolutely everything in their power to NOT help you out. Bought a new unit where one of the slides wasn't working and a part was taped up (I'm assuming by the factory) had to get a tech to fix this brand new trailer and they refused to help me pay for it. Good job forest river on your amazing customer service we. Oh BTW, called them about 18 times and no answer, had to have my dealership reach out to them. Show less

Hello, I just spoke with Jerald Summey about my outstanding warranty claim. I received the worst customer service. Jerald was rude and short when discussing my warranty claim. Obviously his job is to deny claims, which he does well. I have multiple cosmetic issues with my Palomini that I'd like fixed and Jerald denied them all. You certainly are going to lose a customer and I will begin letting everyone I know not to choose Palomino or Forest River for their next camper purchase. I thought I was purchasing a quality camper and did so at a quality price. I am very dissapointed in my experience with this camper and your customer service/warranty department. I plan to litter the internet with negative reviews, advising folks to stay away from Palomino and Forest River. Show less

I bought this camper new last June. Health issues intervened and I've decided to sell it. Inspecting it I discovered that the bathroom door had warped-- it was an inch out of line, causing the door to hit the trim at the corner and the latch did not hit the striker. I contacted the dealer and they said it would be covered under warranty, bring them the door and lots of pictures. I took pictures, removed the door and drove 2 hours to the dealership in my small truck (big truck was working out of state) to show them the door and pictures only to be told that the pictures had to be taken with THEIR camera. So I drove home with bad door. Haven't heard reply to my email to Palomino asking why my pics weren't acceptable. (Just having them ship me a replacement door would run about $200 according to the parts guy at the dealership; I'm a woodworker and would just make a better door if I were keeping it.) One other problem-- the support jacks are mounted to stick outside the body of the camper which means they block the sight lines of my Chevy 2500HD extendable rear-view mirrors. I was planning on moving the jacks (simple side-to-side swap) so they were inside the sight lines but I'm selling it because of my health. Show less

My puma 39dbt blew upside down with me in it, very unbalanced. Manufacturer will not compensate for rv replacement or injuries. If anyone can help me or post your experience please do. Show less

I am a first time buyer. I bought my Puma brand new in 2022. I used it maybe 5 times last year. It has been in the shop more than I have used it. Window leak issues that they tried to kinda fix. That took 3 try’s finally a new window was ordered. It seems everything in this camper had to be fixed. This was a brand new camper. The last time it was in the shop it was there from Nov. 9th to Feb. it was there 4 months. I have asked Forest River to extend my warranty due to the fact I haven’t really used it. They refuse to talk to me about it. As much as the camper cost you would think you would get better customer service. I will never own another Forest River product. They are a joke and don’t act like they want to stand behind there product. My warranty is about up and I will be stuck with a camper that I hope is kinda fixed. Show less