RV Type
Make and model
Year
Floorplan
Highland Ridge RV reviews
3.6 (138 reviews)
Liveability
3.7
Overall quality
3.0
Floorplan
4.3
Driving/towing
4.2
Factory warranty
2.8
Reviews
Stars Refinement
138 ratings and reviews
Voted most helpful review
Kevin
Reviewed on May 23, 2023
RV reviewed
2022 Highland Ridge RV Open Range 180BHS

2.2
The quality of the construction is poor just staples coming out of the cabinets cabinets falling apart cabinets were not painted thoroughly staples coming out of the wall in the shower paper peeling off the paneling booth seats installed crooked paneling popping out door was bent from the factory does not clo...
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The quality of the construction is poor just staples coming out of the cabinets cabinets falling apart cabinets were not painted thoroughly staples coming out of the wall in the shower paper peeling off the paneling booth seats installed crooked paneling popping out door was bent from the factory does not close properly all in all it’s as if somebody left a new employee alone to put this trailer together the quality of the workmanship is shoddy I wouldn’t buy another open range
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
5.0
Factory warranty/support
1.0
Voted most helpful review
Janice Krieger
Reviewed on May 13, 2023
RV reviewed
2021 Highland Ridge RV Silverstar 374BHS

2.0
This is the worst rv ever made. The black tanks are not designed correctly. They won't drain right because they sit well below the pipes, poop gets backed up and sometimesexplodes out. The service is awful. They never stood behind their warranty and we had to fight them constantly on things. Worst idea ev...
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This is the worst rv ever made. The black tanks are not designed correctly. They won't drain right because they sit well below the pipes, poop gets backed up and sometimesexplodes out. The service is awful. They never stood behind their warranty and we had to fight them constantly on things. Worst idea ever to buy this piece of crap.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
Carl
Reviewed on May 12, 2023
RV reviewed
2019 Highland Ridge RV Open Range 3X 387RBS

4.6
Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my favorite feature, ...
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Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my favorite feature, you can keep you bedroom separate and not have anyone going through it to use the washroom. Storage is good the kitchen ahs ample pot and pan storage as well as deep enough cupboards to feel actual plates in it.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Jessaca Schmieder
Reviewed on May 1, 2023
RV reviewed
2022 Highland Ridge RV Open Range Ultra Lite 2804RK

2.2
worst experience in my life. bought a travel trailer noticed many things wrong. mentioned it to them after they ignored us for a month or longer. then they finally had us bring it in to them in December. been calling, sending emails, no response. then when we call and complain, yes we swore at them it had ...
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worst experience in my life. bought a travel trailer noticed many things wrong. mentioned it to them after they ignored us for a month or longer. then they finally had us bring it in to them in December. been calling, sending emails, no response. then when we call and complain, yes we swore at them it had been 4 months of being ignored, they called us and said it wasn't a good fit because we were rude and we needed to come pick it up and that they still didn't fix anything 4 months later. not one time did the manager call us to see what they could do to make it right with our first purchase. I would love to hear from the owner or director. horrible horrible.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
jim dickenson
Reviewed on April 5, 2023
RV reviewed
2018 Highland Ridge RV Open Range Ultra Lite 2802BH

3.2
Bought this as our first RV new 5 years ago. It has been a good unit for the most part, but the slide out floor rotted out due to a manufacturing defect. $4500 later we have a new floor and a sour taste towards Highland ridge...
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Bought this as our first RV new 5 years ago. It has been a good unit for the most part, but the slide out floor rotted out due to a manufacturing defect. $4500 later we have a new floor and a sour taste towards Highland ridge
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
Voted most helpful review
Howard Shaw
Reviewed on March 8, 2023
RV reviewed
2017 Highland Ridge RV Open Range 3X 349RLS

2.2
We bought this RV new in 2018. We liked the 3X which meant that there was an increse in the insulation. As we stay in southern Florida for 4 months in the winter and visit the eastern shores during the summer, it seemed to be a good idea. Bad idea! The foam that is used in the floors breaks down and you end u...
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We bought this RV new in 2018. We liked the 3X which meant that there was an increse in the insulation. As we stay in southern Florida for 4 months in the winter and visit the eastern shores during the summer, it seemed to be a good idea. Bad idea! The foam that is used in the floors breaks down and you end up with crumbled foam under the floor covering. Very costly to repair! It is a common issue that Thor will not cover after the 1 year warranty is over. The cable operated slides hang up when pulling in the two main slides. The suspension has failed twice now. Spring hanger was only spot welded, broke off from fame. Over $800 to repair. Now an estimate to repair crumpled foam in floor, $3200. Thor replaced the entry door. Now have a 3/8" gap under the door instead of a 1/2" gap. Had to file half the plunger off in the bathroom door to get it to go into the hole in the wall plate to keep the door closed. The mattress that came with the trailer, you cannot sleep on it. Thin, cheap junk. Open the upper cabinet door in the rear of the coach, on a sunny day, you can see the red glow from the outside upper marker light. No insulation there. Too many more problems to talk about, not enough space to cover it all. Just a poorly built, well designed rig. Don't walk away from a Thor, RUN! Unfortunately, I did not learn from the experience with a priorThor RV. My prior Thor was a Super C, and it was poorly designed, poorly constructed. Ford F550 chassis was good, but the camper body was terribly cheap, poorly constructed and we should have learned better than to buy another Thor. Honest opinion.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
Voted most helpful review
Jessie
Reviewed on February 16, 2023
RV reviewed
2018 Highland Ridge RV Mesa Ridge 337RLS

2.2
I email Highland Ridge on numerus times only have one reply from them over the 4 years I have bought their product, after i bought my RV. I email them on 2/10/23 and I haven't heard back from them. I received a pop up i would heard back from them in 72 hours. As of now, it been close to 100 hour. I am hav...
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I email Highland Ridge on numerus times only have one reply from them over the 4 years I have bought their product, after i bought my RV. I email them on 2/10/23 and I haven't heard back from them. I received a pop up i would heard back from them in 72 hours. As of now, it been close to 100 hour. I am having issue with my led lights inside and i emailed them how to fix the issue. this is a safety concern of some one could getting hurt for imporoper lighting operation. I would not recommend buying an RV from Highland Ridge Customer Service rates 1-10 they would rate 0. Very poor customer service. Returning customers what keep company in business. I am planning on buying another new Fifth wheel this year and it will not be a Highland Ridge Product because they don't take care of their existing customers. Stay away do not buy Hightland Ridge.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
Jessica K Mealer
Reviewed on January 29, 2023
RV reviewed
2017 Highland Ridge RV Light 295FBH

5.0
Absolutely love the massive storage capacity and the ease of use of all of the internal and external controls. Did extended stay in this fifth wheel and never had issues maintaining comfortable temperatures despite the exterior weather. Jacks/leveling and moving this RV around was very easy. Truly only lackin...
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Absolutely love the massive storage capacity and the ease of use of all of the internal and external controls. Did extended stay in this fifth wheel and never had issues maintaining comfortable temperatures despite the exterior weather. Jacks/leveling and moving this RV around was very easy. Truly only lacking in a washer although one could always buy a portable to put in the shower. So many small features in this RV added up to a very comfortable homey feel. The versatility of having three propane tanks in the storage bay is unbeatable.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Craig Simmons
Reviewed on November 4, 2022
RV reviewed
2021 Highland Ridge RV Open Range Lite 312BHS

2.2
We purchased the unit in September of 2021 and over the course of a year we actually had it in our possession for less than 2 months. We had issues with water leaking under the shower, 2 of 3 slides not working (one slide got stuck when we were trying to leave an RV park on our way home and stranded us for h...
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We purchased the unit in September of 2021 and over the course of a year we actually had it in our possession for less than 2 months. We had issues with water leaking under the shower, 2 of 3 slides not working (one slide got stuck when we were trying to leave an RV park on our way home and stranded us for hours), the heater didn't work (we were living in it while waiting to move into our new house and got a mobile tech to come out but the cabinet was built around the heater and he couldn't get it out to fix it), the water pump wouldn't work, the flooring was bubbling up, the seals on the slides were bad and light could be seen around all of them. After the unit was at the dealer from November 2021 to August 2022, I contacted the manufacturer. They said that they would come and pick it up and take to the factory to fix the slide out that the dealer hadn't been able to. They also said that they would reimburse the cost of the mobile tech that couldn't fix the heater and would extend the warranty for 90 days. After getting the unit back after the warranty had expired, they didn't plug in one of the recliners, there was antifreeze sprayed all over inside the unit which appears to have come from the sink, the bathroom counter laminate is coming off and the water pump wasn't working. They now say that they will only cover warranty items that were identified before the warranty period expired, and won't reimburse me for the mobile service tech because the warranty doesn't cover diagnosis. I was able to diagnose the pump, it was filled with plastic shavings that were sucked up from the fresh water tank but to plug in the recliner, I have to remove both of them and I guess I am on the hook for replacing the bathroom counter material. The manufacturer of the unit in Jayco and in the future I will never purchase another Jayco product and would advise anyone who asks to avoid them.
Pros - It tows well and has a good floor plan
Cons - Most systems don't work and the quality of work is terrible
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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