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Keystone reviews

3.5 (2,152 reviews)
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Liveability
3.8
Overall quality
3.0
Floorplan
4.3
Driving/towing
4.1
Factory warranty
2.5

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Voted most helpful review

Mike VanDeHey

Oregon, USA

Reviewed on February 12, 2025

RV reviewed 2011 Keystone Springdale 189FL view listing

3.2
I've owned this trailer for 7 years. I've found the interior and exterior quality excellent. All the seams match, there is nothing loose. The cabinets are beautiful wood. The floors are solid and everything works well. Capacities of tanks are generous. There is 60 gallons for water, two large...read more
I've owned this trailer for 7 years. I've found the interior and exterior quality excellent. All the seams match, there is nothing loose. The cabinets are beautiful wood. The floors are solid and everything works well. Capacities of tanks are generous. There is 60 gallons for water, two large propane tanks, two batteries, and two 30 gallon or more capacity tanks for grey and black water. Over all, for this price range of trailer, I am impressed and very pleased with the workmanship and quality. I would buy this trailer again.
Livability
4.0
Overall quality
4.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Michael Rich

New York, USA

Reviewed on February 3, 2025

RV reviewed 2023 Keystone Cougar 290RLS view listing

3.2
The floor plan is perfect for me and my dog. It has some nice features like solar panel, blue tooth and plenty of storage. However, quality of the construction has been horrible. I have had blinds go bad racks falling of the wall, trim failing all over the unit, roof problems within first 6...read more
The floor plan is perfect for me and my dog. It has some nice features like solar panel, blue tooth and plenty of storage. However, quality of the construction has been horrible. I have had blinds go bad racks falling of the wall, trim failing all over the unit, roof problems within first 6 months, etc…common phases I hear frequently at the parks I travel is “ they don’t build them like they use to”! When I have been asked about my unit, I say simply don’t waste your money! I understand that there are about 4 major manufacturers, but I certainly have not been happy with Keystone.
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Ron Warkentine

Texas, USA

Reviewed on January 31, 2025

RV reviewed 2022 Keystone Passport 229RK view listing

3.4
I simply love the floor plan. We did replace the rv queen mattress with a true queen mattress. Original was pretty useless. Not really impressed with the build quality. Slide out bracket was installed poorly, lost a suspension bolt before 5000 miles. Finish exposed to Texas sun degraded within 12...read more
I simply love the floor plan. We did replace the rv queen mattress with a true queen mattress. Original was pretty useless. Not really impressed with the build quality. Slide out bracket was installed poorly, lost a suspension bolt before 5000 miles. Finish exposed to Texas sun degraded within 12 months. Had to replace the leaking toilet flush valve on first trip. Vinyl trim strips were replaced after 24 months due to complete degradation. Just shoddy workmanship overall. You would think a little bit of quality control would have caught most of these I love their floor plans but they have to do better before I’ll buy a Keystone again.
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
3.0
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Voted most helpful review

Chris Moody

Alabama, USA

Reviewed on January 28, 2025

RV reviewed 2023 Keystone Montana 3761FL view listing

1.0
I would give it a Zero if it would let me. We purchased a Montana 3761FL in April of 2023. We have had nothing but trouble with the gas furnace in cold weather. We live in it and you can freeze to death when the temp is 22 or below. Keystone doesn't seem to care that we are having furnace problems...read more
I would give it a Zero if it would let me. We purchased a Montana 3761FL in April of 2023. We have had nothing but trouble with the gas furnace in cold weather. We live in it and you can freeze to death when the temp is 22 or below. Keystone doesn't seem to care that we are having furnace problems and the dealership, Bankston Motor Homes in Huntsville, Alabama isn't any better. We are disgusted with it and now can't sell it for what we owe on the piece of garbage Keystone Montana. Call me before you buy one.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Linda Vick

Oregon, USA

Reviewed on January 22, 2025

RV reviewed 2022 Keystone Cougar 25RDS view listing

2.2
Bought the trailer new in 2022. First shower I took, the shower pan cracked in several places. I used duct tape to hold it together until I could get it serviced. Took over a month at a dealer to fix that and a host of other problems, such as all the trim was falling down and the cupboard above...read more
Bought the trailer new in 2022. First shower I took, the shower pan cracked in several places. I used duct tape to hold it together until I could get it serviced. Took over a month at a dealer to fix that and a host of other problems, such as all the trim was falling down and the cupboard above the bed was falling down. Later on, water was dripping onto my mattress. I finally figured that out...they never bothered to caulk the hole where the glamour lights on the outside front of the trailer go in. The front half of the underbelly completely fell down while on the road. None of the wiring had been secured, so all those wires fell out onto the road. Both axels bent while crossing Wyoming, which ruined all my tires. Numerous other things have failed, and I never get any help from Keystone. I am traveling full time and cannot just leave it for months on end for them to fix things, so I end up eating the cost. Customer service will not give any info, even for something so simple as how to remove the fireplace face plate so I can clean behind it. Figured that out. Supposed to be all-season. Not even close. The floor plan is good for 1, but would be tight for 2. It tows well with my very good hitch system. Overall, I would not recommend any Keystone product due to the horrible craftsmanship and lack of customer service.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Miles latham

Iowa, USA

Reviewed on January 7, 2025

RV reviewed 2023 Keystone Montana High Country 373RD view listing

3.2
We have own this trailer for 1 and half year. The first 11 month it was in the shop 5 months with different things. water coming in the slides in bedroom and living room slides. We had a nail going through the rubber roof they would not fix , had panel come off they would not fix. They say it is 4...read more
We have own this trailer for 1 and half year. The first 11 month it was in the shop 5 months with different things. water coming in the slides in bedroom and living room slides. We had a nail going through the rubber roof they would not fix , had panel come off they would not fix. They say it is 4 season ,not so. There is no insulation in the cone so at 18 the water is froze up .Ther is a lack of insulation in the slideouts. The underbelly is not insulated I have done alot of insulating to help the underbelly to help in colder weather. We had alot of trouble with furnace. to. This is a 2023 Montana High Country 373 Rd. I advice not to buy a Keystone unless you enjoy it be in the shop and have lots of troubles
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

bill kleiser

Texas, USA

Reviewed on December 13, 2024

RV reviewed 2024 keystone Alpine 3303CK view listing

2.2
I have had this RV for 10 months. I decided to pay the extra $10k for the full body paint and I have been dealing with Keystone for 3 months to get the paint issues resolved. There are large sections of paint that is just peeling off the front cap. There are now 2 "soft ball" size sections of paint...read more
I have had this RV for 10 months. I decided to pay the extra $10k for the full body paint and I have been dealing with Keystone for 3 months to get the paint issues resolved. There are large sections of paint that is just peeling off the front cap. There are now 2 "soft ball" size sections of paint that has just peeled off the front cap and several other areas and now Keystone will NOT stand behind their warranty as they are stating they are caused by rock chips. I explained to Keystone that rock chips should not cause the paint to peel off the trailer in large (3"-5") pieces as it appears there was either an issue when they painted the trailer or an issue with the paint. At this point Keystone basically told me it is my fault and won't do anything about it. DO NOT BUY A KEYSTONE PRODUCT! Holiday World who I bought it from is also no help!!
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

David L Setterberg

Idaho, USA

Reviewed on December 5, 2024

RV reviewed 2010 Keystone Springdale Summerland 266RL view listing

5.0
We bought our trailer new in 2010. We camped in it off hand on for about 10 years. Then we sold our home and went on the road full time. We love the layout of our trailer. We spent last winter Boise and did very well even without skirting. I have fixed a few things hear and there but overall...read more
We bought our trailer new in 2010. We camped in it off hand on for about 10 years. Then we sold our home and went on the road full time. We love the layout of our trailer. We spent last winter Boise and did very well even without skirting. I have fixed a few things hear and there but overall the unit has performed very well.. We pull it with a 2010 tundra with 10000# tow package. It is a double cab with 7.3 engine.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Eric Robinson

Ohio, USA

Reviewed on November 14, 2024

RV reviewed 2023 Keystone Passport 252rd view listing

1.0
Do not buy a keystone product. My 20 23 passport has been nothing but a hunk of s*** since I've bought it. I am working in a disaster area on the Virginia and North Carolina line and have been down here for about 4 weeks The air conditioning is out for the fourth time this year. The refrigerator...read more
Do not buy a keystone product. My 20 23 passport has been nothing but a hunk of s*** since I've bought it. I am working in a disaster area on the Virginia and North Carolina line and have been down here for about 4 weeks The air conditioning is out for the fourth time this year. The refrigerator was out all last year. Tonight is supposed to get down to 30 and now the heater is out. The side of the camper is pulling loose and the awning motor has broken. I have used this thing successfully 19 days and last year and a half. Now I'm going to have to drag off this job working in the disaster area because I have no heat. Keystone needs to get their act together they used to be a great camper now they are the Yugo of the camper industry. I need to know where to drop this hunk of s*** off at in Elkins Indiana so they can see what type of crap they're putting out there on the road. There needs to be some type of consumer relations or class action lawsuit against s*** like this.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Ward Grose

Michigan, USA

Reviewed on October 23, 2024

RV reviewed 2021 Keystone Montana High Country 295RL view listing

5.0
This unit is quality and comfort combined with luxury. The front window brings the beauty of nature indoors. It is by far my favorite RV. The interior is a bright and modern farmhouse design. My favorite amenities are the full refrigerator with ice maker, central vacuum, king size bed with the most...read more
This unit is quality and comfort combined with luxury. The front window brings the beauty of nature indoors. It is by far my favorite RV. The interior is a bright and modern farmhouse design. My favorite amenities are the full refrigerator with ice maker, central vacuum, king size bed with the most comfortable mattress I've ever had and dual air. I seriously could live in it.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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