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Keystone reviews

3.5 (2,161 reviews)
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Liveability
3.8
Overall quality
3.0
Floorplan
4.3
Driving/towing
4.1
Factory warranty
2.5

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Voted most helpful review

Patricia Anne Loutherback

Texas, USA

Reviewed on July 15, 2025

RV reviewed 2019 Keystone Passport Grand Touring 2210RB view listing

5.0
The Travel trailer has held up very well over the last 5 years that Ive owned it. Im the 2nd owner and very pleased with the overall quality and ease of hooking it up to my Toyota sequoia. The trailer is constructed with aluminum framing, so it is ultra lite. The floorplan, which included a...read more
The Travel trailer has held up very well over the last 5 years that Ive owned it. Im the 2nd owner and very pleased with the overall quality and ease of hooking it up to my Toyota sequoia. The trailer is constructed with aluminum framing, so it is ultra lite. The floorplan, which included a Dinette, was replaced with two swivel rocker recliners because the dinette's comfort while watching TV or reading was not comfortable. The glass shower is exceptional so I don't have to mess with a shower curtain. The slide- out and awning function perfectly, and the RV will come with a gas grill and mounting for ease of use.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Richard Boerger

Alberta, Canada

Reviewed on July 1, 2025

RV reviewed 2021 Keystone Outback 29BHS view listing

1.4
One star is two many. We bought our Keystone Cougar 2022 29BHSWE, brand new from Vellner Leisure in Red Deer. After a few years of owning it these are the problems. DO NOT BUY KEYSTONE OR FROM Vellner. - Water pump failed, - entire floor lifted, - all seals around all windows failed and leaked, -...read more
One star is two many. We bought our Keystone Cougar 2022 29BHSWE, brand new from Vellner Leisure in Red Deer. After a few years of owning it these are the problems. DO NOT BUY KEYSTONE OR FROM Vellner. - Water pump failed, - entire floor lifted, - all seals around all windows failed and leaked, - roof failed and leaked, - Slide stopped working and leaks, - microwave stopped working - doors for pantry and bedroom came off the hinges, - electrical panel came detached from wall and almost caused a fire.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Barbara

Texas, USA

Reviewed on June 29, 2025

RV reviewed 2024 Keystone Montana High Country 331RL view listing

3.6
We love our RV but quality issues have cost us. Month #1 LEAK caused belly of RV to fill with water Recliner had to be replaced due to poor construction Icemaker broken, now water filter broken Weatherstripping coming off slides Awning motor not working Awning cap fell off twice LeD light strip...read more
We love our RV but quality issues have cost us. Month #1 LEAK caused belly of RV to fill with water Recliner had to be replaced due to poor construction Icemaker broken, now water filter broken Weatherstripping coming off slides Awning motor not working Awning cap fell off twice LeD light strip fell off island Kitchen exhaust fan lid cracked Holes in bedroom carpet area Moulding in living area on slides came off Windows difficult to open Ladder to top bent Brakes on RV messed up Leveling battery disconnect switch went out Roof needs caulking These are problems since Day 1 for the last 15 months. Service center has been great but too many trips to get repairs...
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Thomas

Arizona, USA

Reviewed on June 29, 2025

RV reviewed 2023 Keystone Retreat 391MKTS view listing

2.6
We should have done more homework before buying. Bought in 2023, stored until 2025. Moved in January of 2025, there have been nothing but problems. GFI receptacle tripping, with nothing running on the circuit. Some of the wall panels have started pealing and rippling. The freshwater storage tank...read more
We should have done more homework before buying. Bought in 2023, stored until 2025. Moved in January of 2025, there have been nothing but problems. GFI receptacle tripping, with nothing running on the circuit. Some of the wall panels have started pealing and rippling. The freshwater storage tank leaked the first time we used it. The air conditioners do not cool things down during the summer months. POOR, POOR, POOR INSULATION. (everywhere) We planned on living in this, my wife and I have just retired. Very poor decision to purchase this brand. Research before you buy!!
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
3.0
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Voted most helpful review

Randy Fields

Kentucky, USA

Reviewed on June 27, 2025

RV reviewed 2021 Keystone Passport GT 2710RB view listing

2.6
First issue is the awning is absolutely trash, arms has broken twice. The cost to replace is 100.00 The size is to big for for the braces to hold it up...a slight rain destroys it, even if its tilted The second issue is the air conditioner, it is by far the worst I've ever experience in a travel...read more
First issue is the awning is absolutely trash, arms has broken twice. The cost to replace is 100.00 The size is to big for for the braces to hold it up...a slight rain destroys it, even if its tilted The second issue is the air conditioner, it is by far the worst I've ever experience in a travel trailer. You literally are in an oven with what feels like a fan blowing hot air....it came like this so i know that its a factory issue. Third issue is the faucet had a big hole in the spout and would squirt out when you turned the water on...we fixed this easy. Fourth issue after one year the fireplace has completely stopped working...weve only used it 4 times. Fifth issue is the shower enclosure will not stay together...not a great big deal just aggravating Sixth issue is trim pops off everywhere but is easily fixed. LAST ISSUE... When we brought this straight from the lot the carpet was soaked, turned out there were no sealer on the roof...one complete section had been skipped ....the air conditioner or rain would have our carpet drenched. I WOULD HIGHLY RECOMMEND STAYING AWAY FROM THE PASSPORT. IT LOOKS NICE YES... ABSOLUTELY FANTASTIC...BUT ITS JUST TROUBLE NOBODY NEEDS...i could understand a few simple issues ..but the awning and the air conditioner are COMPLETELY TRASH.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

David

Illinois, USA

Reviewed on June 27, 2025

RV reviewed 2023 Keystone Cougar Half Ton 24RDS view listing

2.2
We bought the 5th wheel new in July. When we went through our walk through the slide wouldn't open, so we had to go back for a different walk through a few weeks later. Luckily for us, it was raining that day, because the bathroom skylight was leaking heavily, so we postponed again. When we got...read more
We bought the 5th wheel new in July. When we went through our walk through the slide wouldn't open, so we had to go back for a different walk through a few weeks later. Luckily for us, it was raining that day, because the bathroom skylight was leaking heavily, so we postponed again. When we got back to the dealer again for the walk through we water heater wasn't working, so again we postponed the walk through. Come to find out Keystone never wired the water heater... so we finally go to our walk through months later and the shore power didn't work. The socket wasn't wired properly.. so once again we left it at the dealer... so now we were pushing our Christmas in Arizona back because we were looking at mid-December for the walk through. All this time I was calling Keystone trying to get them off their hands and pay for the repairs. They did eventually, but it was months waiting.. Now, after our 4th camping trip the auto leveling system isn't working... Of course, it is out of warranty, because the 1 year warranty ended 4 months after we took possession of the camper. We are looking to upgrade now, but I will never buy another Thor (parent company) Product again, and won't even look at a Keystone.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

Tammy Shouse

Georgia, USA

Reviewed on June 22, 2025

RV reviewed 2025 Keystone Cougar 316RLS view listing

4.8
This is our second Keystone RV product. First one was Raptor 2004. Sold it after 7 years. I've been searching for a RV that checks all my boxes, weight, length, space, quality and price. We just bought Cougar and took it for a test camp close to home at Lake Tobosofkee in Macon Ga. Love my new...read more
This is our second Keystone RV product. First one was Raptor 2004. Sold it after 7 years. I've been searching for a RV that checks all my boxes, weight, length, space, quality and price. We just bought Cougar and took it for a test camp close to home at Lake Tobosofkee in Macon Ga. Love my new camper. It's all that and more. I don't have anything negative to say about it yet. My favorite parts are the unique bathroom for a camper this size. Feels like a space you'd find in a Class A. Very roomy kitchen and living space, lots of storage.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

Randy Feuerstein

Colorado, USA

Reviewed on June 17, 2025

RV reviewed 2017 Keystone Cougar 28rls 28rls view listing

5.0
We own a 2017 Cougar rls. We search for this particular floorplan. It has large windows, 2 recliners, a large walk through bathroom and king bed. It light weight and can be towed with a half ton truck. We towed long distances and often took grandkids with us. Great floor...read more
We own a 2017 Cougar rls. We search for this particular floorplan. It has large windows, 2 recliners, a large walk through bathroom and king bed. It light weight and can be towed with a half ton truck. We towed long distances and often took grandkids with us. Great floor plan!
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Craig Conklin

Wisconsin, USA

Reviewed on June 3, 2025

RV reviewed 2023 Keystone Cougar Cougar 26RBS view listing

4.2
For over a year, we have planned to purchase this model, and finally made the decision to purchase one from a private owner in TN. It was a older couple, that didn't do much to keep it in good condition, so I am playing catch up with things like updates to the In-Command equipment. We still love...read more
For over a year, we have planned to purchase this model, and finally made the decision to purchase one from a private owner in TN. It was a older couple, that didn't do much to keep it in good condition, so I am playing catch up with things like updates to the In-Command equipment. We still love t he floor layout, one of the reasons we wanted this model was the layout of the 2 lounge fold out chairs, that line right in front of a 50" TV, very similar to our layout at home. All the fancy tech I don't need, but it is sure is nice to the Auto Level is very useful. We have yet to figure out the Solar Charging system but will eventually. Overall, still an awesome setup for a couple or small family for camping. We Love it!
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

VJ Hartman

Colorado, USA

Reviewed on June 1, 2025

RV reviewed 2013 Keystone Cougar XLite 28RDB view listing

4.8
I I purchased an RV and was immediately captivated by this floor plan. If you have children or a large family, this RV provides ample space for enjoyable family trips. It tows smoothly without any issues, which is a testament to its quality. Since this is my first fifth wheel, I don’t have much...read more
I I purchased an RV and was immediately captivated by this floor plan. If you have children or a large family, this RV provides ample space for enjoyable family trips. It tows smoothly without any issues, which is a testament to its quality. Since this is my first fifth wheel, I don’t have much to compare it to, but it surpasses any bumper pull I’ve owned.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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