Keystone reviews

do not buy a keystone, they do not honor their warranty i have been dealing with a person in their customer service team for a year, and she keeps delaying the repair and did not pay my repair guy then they tell you your warranty expired i purchased from Fraserway RV, neither they or Keystone honored the warranties, i would not do business with either low quality of a work, the cupboards falling apart, the air-conditioner motor was squealing after one season, the shower floor cracked, the fridge didn't last 2 months Show less

I bought a 2023 Keystone Bullet thinking I was getting a good quality RV from a reputable brand. Unfortunately it has been nothing but a disappointment from the start. The AC failed within the first year and getting it replaced turned into a long and frustrating battle between the dealer and Keystone. No one wanted to take responsibility and it took way too much time and effort just to get something that should have been handled quickly. Then the dinette seats literally fell apart just from sitting on them. When I checked I discovered they were held together with cheap staples instead of proper screws or bolts. I ended up having to fix it myself by screwing everything back together which is not something you expect from a new RV at this price point. Now only a year and a half later all the rubber seals and junction trim around the exterior are dry cracked and falling apart. I called Keystone hoping they would at least acknowledge the problem but all I got was “Sorry it is not under warranty anymore.” That is their answer for a 1 and a half year old unit that is clearly built with poor materials and no quality control. I am now trying to sell it but it seems like a lot of people already know about Keystone’s reputation for bad quality and customer service. I wish I had read more reviews before buying. This is my first and last Keystone product. I will never recommend or buy from them again. Show less

I purchased my Keystone trailer brand new at the beginning of summer, excited to make memories camping with my family and our new baby. Unfortunately, it has been nothing but problems since day one. Something is always breaking — the solar panels, fridge, CO₂ detectors, and outlets have all failed at some point. The trailer has spent more time at the dealer getting repaired than it has with us on the road. It feels like a complete waste of money, paying for something we can’t even use. We chose to spend more on a Keystone thinking it would mean better quality, but that couldn’t be further from the truth. We’ve had to cancel multiple camping trips because of ongoing issues, and every time we take it out, I’m worried about what will break next. The worst part was the faulty fridge — I rely on it to keep breast milk cold for our baby, and I had to throw out a lot of spoiled milk because it failed during a trip. Overall, this has been a huge disappointment. I would strongly caution anyone considering a Keystone trailer to think twice — for the price, the reliability and quality are simply not there. Show less

Keystone has horrible customer service and quality is very low. I bought the RV this year and picked it up in August of 2025. The first things I noticed were loose hinges on several cabinets, microwave was not screwed in properly, paneling in the bathroom was not secured properly. I addressed this with the dealer and they fixed it. On the fourth time I used the living room slide out a piece inside of the wall came loose and ripped through the slide out seals and one of the window seals cam out. I called the dealer and they said that I had to take it back to them unless I could find a mobile RV repair company. I found 2 but both said Keystone would not cover the initial service charge because it was a convenience (even though it was an inconvenience for me). I took it to the dealer who's customer service was horrible. They said that it would take keystone up to 72 hrs. to approve the warranty work after it was looked at by the dealer (which was done the next day). After getting the work approved by Keystone I explained to the dealer that it had and was going to cost me money because now I needed the RV the next week and without it I would have to get a hotel. He gave me a number to call the manufacturer and they would possibly reimburse me for my hotel and inconvenience. I called Keystone and spoke with a rep which informed me that hotel costs are not covered and did not even apologize for the issues I was having or my inconvenience. My opinion is that RV's in general are cheaply built but you should not have issues right after you buy it and if you do then they should bend over backwards to make it right and the customer happy. Show less

This company and all its products are the pits. They do not stand behind their shoddy built Campers. I have learned a hard lesson. Stay away from Keystone. I PURCHASED IT IN 2022 AND JUST AMOTH AGO DISCOVERED A LEAK THAT THE TECHNICIANS AND INSURANCE ADJUSTORS SAID THAT OT WAS A MANUFACTORER DEFECT. GUESS WHAT THE WARRANTY JUST RAN OUT. VUT THE DAMAGE WAS CLEARLY A LONG TERM PROBLEM. COSTING ME 12000 DOLLARS. Show less

I bought a colt bullet 171rkct 2018 camper new from A&S rv in Midland michigan now out of business . Bad roof leak, walls soaked, floor soft, they sied it was from a spoiler that was added to the roof... It was In the shop the first year of ownership whyal I made payment's...... The nightmare gets worse from thair...... My advice to anyone is to get a private INSPECTION from a licensed inspector BEFORE signing ANYTHING if the dealership has a problem with this WALK NO RUN AWAY......... Show less

Small items to note. Heat in bedroom works best if bathroom door is open as bedroom only has one heat vent. Overhead vents need an extension wand to open and close vents as they are very high up on ceiling. No towel storage in bathroom and only 1 light above mirror making it hard to put on makeup per wife. Smart tv is a pain to get it to connect to cable or antenna. They should add an awning to the rear door area just like the front door. Expanding ladder for rear bed the step is angled wrong making it hard on your feet. Small table for end of couch should be angled cut on one side so it would swivel when getting up. Overall build quality and layout work well. Very happy with our purchase and this is our 3rd Keystone camper. This review is based on 30-day ownership and 2 camping trips. Show less

We lived in this Fifth Wheel for 19 months and went cross country to the Pacific Ocean staying one month visiting family. The RV is roomy and very comfortable. We are trying to sell due to advancing age and inability to travel any longer. Unfortunately there is a loan on it so not a lot of negotiating room. Show less

Purchased an Avalanche 338gk back in 21 as a 22 model and have taken it out multiple times a year. This thing is a luxury house on wheels. Full size fridge for keeping snacks for the kids, a nice little electric fireplace in the living room, and a wonderful king size bed for me to get away from the kids at night. Haven't had any issues out of the camper during the over 3 years we have owned it. Show less

Bought this rv April 4th within a week we noticing bugs springtails had extermination and still at this time we are finding them in all areas of rv. Dealer ignores my concerns and Keystone customer support says not there fault . But noone in campground has them and within 10 ft from us. 2nd issues major concerns is when we turn on any vents it pulls dust dirt and pollution from outdoors into our living space also through our silverware drawers and cabinets. Whole storage area is exsposed to underbelly. And all drawers and cabinets exsposed to that. Under cabinets are no back walls just cut out to storage area. We had several leaks. Slides have air coming through along with dust. Construction dust is throughout floor vents storage area and gets pulled through with air and we have been sick with eyes dry throat coughing and Noone will fix these issues. Seals cut too short where dust coming into living space. Odor throughout this camper is terrible and we concerned about our health. Show less