Hello, I am a proud owner of a beautiful paradigm. However not happy with the warranty department.
I bought my unit in December 2025 out of Odessa TX. When they delivered our unit, they didn't pull out the awnings. We didn't think nothing of it. We went on with our trip which is to Tennessee where...read more
Hello, I am a proud owner of a beautiful paradigm. However not happy with the warranty department.
I bought my unit in December 2025 out of Odessa TX. When they delivered our unit, they didn't pull out the awnings. We didn't think nothing of it. We went on with our trip which is to Tennessee where my husband is working for a bit.
At that time, it was winter. So, we didn't use them. However, there was a nice day so we would put them out. Everything was great until we brought the big one in and it broke on one end and I was stuck in the house and my husband had to go get a guy to help put it on top of the slide out. Until we found mobile tech. Because we can't get back to the dealer for a while due to the husband staying in it while working. So, the tech came out and put an idle arm on and brought it out, but it did damage to the awing. The tech said he didn't want to get in to all that. So, I have located another mobile tech that actually files the warranty work. So, I called said lady back to let her know what I had. She said you needed to send photos and a description of what is happening. I said Well I am new to ALLIANCE I have only owned forest river and keystone. They did things differently than alliance. The tech always came out, took pictures and explained what needed done and submitted it to warranty. I just had some work done and she said because I didn't send back broken parts or took a picture I don't get all of my money back. So, I feel that I am not trusted as a customer When I talk to her, she makes me feel like I am stupid. I would not make these repairs up. I just want my stuff fixed as it should be it's a new unit. She also went on in our conversation to tell me that's not what the email said, and I said yes ma'am that is what I read, so, I pulled it up and read it. She also let me know 99% of the awing are weather related. I said we didn't have any wind or rain. This literally was our first time opening them. Also, she told me she was not going to argue with me. I said argue I am not arguing I am a customer just wanting my unit fixed after my purchase. That is one of the reasons we bought an alliance. We read that the service and warranty department was top notch. I haven't had very good luck so far with this department. She also let me know that she has been there for 5 years, and they must trust her to do her job, or she wouldn't be there in her position. There are just a few things that she said to me that I feel is very unprofessional. Like bragging on herself and disregarding my concerns. I just wanted my warranty work done without a big hassle or money out of our pockets. This is my 5th unit to purchase and by far the worst experience with factory warranty. I haven't done my review yet, but I will do that soon.
Thank you,
Shellie hicks
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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