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Voted most helpful review

Stephen Baglietto

Florida

Reviewed on July 26, 2017

RV reviewed 2015 Venture RV Sonic 200VML view listing

3.2
Venture Sonic Trailer has a niece layout, looks good and towing is great. That's about all because within the first year of ownership so many things went wrong with the trailer. I'LL start with the major problems first. The AC unit died on vacation and had to be replaced.... read more
Venture Sonic Trailer has a niece layout, looks good and towing is great. That's about all because within the first year of ownership so many things went wrong with the trailer. I'LL start with the major problems first. The AC unit died on vacation and had to be replaced. Make sure you contact the manufacturer first for a repair authorization otherwise they will not pay for the ac unit to be replaced. Even if you're on vacation and kept the old unit. The battery box had no drain holes so the box filled with rain water and the battery shorted out. The rear bathroom wall started leaking rain water. Manufacturer advised they are aware of the leak due to they installed the rear red marker lights at the curve of the trailer wall so the lights can not seat properly. No recall was given by company. No local dealers would do warranty work for the leak so Venture RV wanted me to drive my trailer 4 hours to the dealer where I bought it so Venture RV could pick it up and return it to the factory for repairs. That was bad enough but the repairs would take over three months to complete. Venture RV would not offer a loaner trailer. When I asked Venture RV if the fix would be done correctly the agent for Venture RV said "The workers who do warranty work on the trailer are much better than the workers who built the trailer." The Agent was not kidding which shocked me! Upon opening the rear wall of the trailer it was discovered that horrible craftsmanship was done with wood debris, wire clippings and even "garbage", yes garbage from lunch someone had, inside the walls. Every single through-wall fixture on the trailer was leaking water due to inferior gaskets that were all cracked and leaking. Thor Industries who owns Venture RV ignored my many letters sent to all of them. They refused to answer my question of why my trailer was so badly made. Well I could not trust Venture RV to fix the trailer and instead paid for all expenses except for a wall panel, four pieces of molding and a new monitor panel I got Venture RV to send me to replace what was damaged. This was a very small gesture for everything that was wrong, what I had to go thru and their poor customer service. I would not recommend anyone purchasing a Sonic trailer from Venture RV, with out proof (if they can) that they have fixed these issues and also why they would not answer any letters sent to them. I could not write everything that was wrong with this trailer in this review, so I opened a blog at mysonictrailer.com to help consumers before purchasing a trailer and if they already own a trailer like mine.
Livability
4.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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