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Voted most helpful review

Cammeron Vaughn

Georgia

Reviewed on February 10, 2020

RV reviewed 2019 Vanleigh RV Beacon 40FLB view listing

4.8
Amazing layout and fulltime livability! It's a beautiful fifth wheel with more than enough storage. I can not say enough about the customer service of VanLeigh RV’s. My wife and I saw our first Beacon at Lazy days in January of 2019. We fell in love with the high gloss... read more
Amazing layout and fulltime livability! It's a beautiful fifth wheel with more than enough storage. I can not say enough about the customer service of VanLeigh RV’s. My wife and I saw our first Beacon at Lazy days in January of 2019. We fell in love with the high gloss cabinetry, finish, and high end features other fifth wheels lacked. We realize there are very few “Top of the Line,” fifth wheel manufacturers. Mobile Suites comes to mind, but we were not nearly as impressed with their product as that offered by VanLeigh. We sold our fifth wheel in June 2019 and purchased a Beacon 40FLB. We initially had some issues, most of which were caused by the independent service tech setting up the camper, but there were some other issues directly attributable to the manufacturing process. As everyone suggested we contacted VanLeigh’s Customer service department and told them about the items we were having difficulty with. They got us in touch with Bryan Powers. Bryan did an amazing job, taking care of issues on the road. We needed a mobile tech to come out and fix a stuck slide. Bryan insured VanLeigh covered that issue. Additionally he set us up with their service center in Tishomingo MS to address the other things that needed fixing. It took two trips to Tishomingo to fix all our issues, but it seems we have an outstanding camper now. I felt that some of the issues that cropped up were quality control issues in the manufacturing process so I contacted Leigh Tiffin directly. He answered my email on a Saturday and called me on a Sunday to get my input, and to ask what else needed to be accomplished to insure we were happy with the camper. What other executive takes time out to answer concerns of their customer, more importantly who does so on a weekend? To say the least my wife and I are very impressed. We are exceedingly happy with our Beacon even though our initial experience was frustrating. Their customer service department is incredible and the executives at VanLeigh are second to none!!! Although problems are rare, If you do have a problem with your product do yourself and VanLeigh a favor, contact their service department. You will not be disappointed…
Livability
5.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Eric

Arizona

Reviewed on January 16, 2020

RV reviewed 2020 Vanleigh RV Vilano 385RD view listing

1.0
DON'T BUY A TIFFIN VANLEIGH 5TH WHEEL! WE bought a 2020 Beacon 39fbb have had over 50 issues since we picked it up 4 months ago. Slide on vanity has gotten stuck 3 times and still IS! We are still waiting for parts! There are so many problems we can't believe what a pile... read more
DON'T BUY A TIFFIN VANLEIGH 5TH WHEEL! WE bought a 2020 Beacon 39fbb have had over 50 issues since we picked it up 4 months ago. Slide on vanity has gotten stuck 3 times and still IS! We are still waiting for parts! There are so many problems we can't believe what a pile of junk it is. We will get our money back With our lawyers help...
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Micki Ringo

Texas

Reviewed on August 16, 2022

RV reviewed 2022 Vanleigh RV 39FBB Beacon view listing

2.4
I bought my Beacon in January 2022 and have had nothing but problems since. It spent two months back at a dealership getting repairs done which have been fair to sub par and things just keep falling apart. The unit does not hold up with being towed and things just keep breaking.... read more
I bought my Beacon in January 2022 and have had nothing but problems since. It spent two months back at a dealership getting repairs done which have been fair to sub par and things just keep falling apart. The unit does not hold up with being towed and things just keep breaking. The cabinets were very poorly built and installed, and have literally fallen from their mounts, including the microwave. One of the sinks in the master bath fell from its mount, the entire master vanity came loose from the wall, the roof leaked due to the skylight, the shower leaks, shades have fallen, the seems in the walls are coming unstapled( yes they were attached with very small flimsy staples), and the walls seem to ooze new sawdust with every move. I looked at countless RV’s before trading in my bumper pull to the VanLeigh 5th wheel and heard about what great workmanship the company was known for. I have been nothing but disappointed and wish that I had gone with the Solitude.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
3.0
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