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Voted most helpful review
meganmunn
Oklahoma
Reviewed on January 26, 2021
RV reviewed
2020 Travel Lite Evoke Model C

2.0
DO NOT BUY from this company. Evoke Model C- Bought this used, dealership did not inform me that the prev owner traded it in due to mult problems with water leaks (I tracked the former owner down). First time out with unit the door fell apart (I'm not exaggerating, it literally came...
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DO NOT BUY from this company. Evoke Model C- Bought this used, dealership did not inform me that the prev owner traded it in due to mult problems with water leaks (I tracked the former owner down). First time out with unit the door fell apart (I'm not exaggerating, it literally came apart) and we could not shut the door. The outdoor kitchen is useless, first time we put a pot on it, the whole grill and knobs melted. Looking at it from behind (didn't notice this on the lot), the whole unit is crooked on the chasis. Most recently the inner shower door fell off (again, not exaggerating, it literally fell off and shattered all over the bathroom), the door is properly latched. It's a waste of time trying to talk to a live person at Travel Lite. They take no responsibility for what is a beautiful but poorly constructed product. I cannot even imagine what's going to go wrong with this thing next.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
Voted most helpful review
Kathy S
Florida
Reviewed on June 16, 2017
RV reviewed
2016 Keystone Montana High Country 293RK

2.8
Love my Highcountry BUT! BEWARE of Keystone RV Products! My High Country has had more than 20+ repairs during the 1st year of warranty and the dealer had it 130+ days of my Warranty! THE BIGGEST KICKERS WERE my CRE3000 Axle Alignment system fasteners/bolts came out while traveling in Wyoming out...
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Love my Highcountry BUT! BEWARE of Keystone RV Products! My High Country has had more than 20+ repairs during the 1st year of warranty and the dealer had it 130+ days of my Warranty! THE BIGGEST KICKERS WERE my CRE3000 Axle Alignment system fasteners/bolts came out while traveling in Wyoming out of the mountains. Could have been KILLED! My rubber roof 17 months of ownership was leaking into kitchen from the air/return under the central A/C to find out at a service center that KEYSTONE sent me to had a 3in dia. piece of roofing missing with a screw hole in the center of it where the factory tried to install the A/C and missed the return. they never repaired it and sent the coach out of the factory to LazyDays of Florida where I purchased it and the problem. Now I am concerned about black mold growing inside my walls and roof. Lets add the list of problems the 1st 6 months of ownership: toilet not holding water, screw under capret infront of bed, 10' exterior siding blew off 1st day of taking it off the lot (factory missed most all the sheetmetal of panel to attach to the unit), bedroom closet lite not working, no hot water, pantry shelving collapsed, refrig. moulding falling off, DVD stops in the middle of EVERY movie, window shades broken (most every one) in the down position and would not retract, recliner broken and hardware fell off under chair, kitchen pip under sink leaked, fuse box clicking all the time intermittently, living front window seal leaks, table splitting down center, large slide sticks and does not align outside at bottom, large slide makes loud banging noise upon cycling in/out, TV in livingroom always fuzzy when hooked to cable, large awning is coming out of framing at rear of awning, stove top floats during travel, large slide frt top cable got slack and broke, livinging room sound bar not loud enough and beeps, weather strip on outside RH cubbie door came down, stablizer panel does not stop showing error messages (had to reset 3 times), battery started dying about 1 yr of ownership and will not hold charge.
I have owned 2 Keystone products; this unit and a 2008 Keystone Fuzion Toy Hauler (great unit)...
I wish Keystone would agree to buy this unit back thru Lemon Law... Owner Relations is a JOKE,,, nothing but the run around. I paid myself for the repair to my rubber roof, dead battery & recliner repairs (2nd repair). THEY DONT CARE.... DO NOT BUY KEYSTONE EVER!
Livability
3.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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