We bought this Thor Motor Coach new in November 2018. We traded it for another brand 2 months later. This Coach had water leaks, floor damage, mold & mildew. There were holes in the underbelly. The galley drawers were falling apart. It was not sealed properly. There was a lot of wind coming into the motor home when we drove it. It felt as if we were in a convertible, riding around with the top down. I will never buy a Thor product again. Show less

How can you build a $135,000.00 RV and have all these issues within first 18 months Delivered with missing lug nuts and center cap Kitchen cabinets obviously separating on slide out side Kitchen sink drain leaks on slide out Heater stopped working and all heat is forced to bed room only Electric water heater stopped working Front AC thermostat non op Driver side headlight assembly coming loose Passenger slide window extreme wind noise Turd grinder leaks and switch in restroom non op Co2 detector randomly goes off while driving I am surely forgetting something What a pos Is this normal. My previous purchase had no where close to these issues Don’t buy a Thor Motor Coach product Show less

This is my First RV I have purchased.. 7 months old. My Ace has many issues. Replaced back up camera motor, Replaced motor to overhead bed. Door does does close properly. Air conditioner pan was not screwed in right, so pan was tilted and when I used my A.C. Water would leak. The tailpipe fell and was dragging on I10 East. Ford would not tow for safety reasons, Camping world could not help due to it being a three day weekend. Got stuck paying $421.00 for tow and fix. The mechanic states that when they put the coach together they did not align the tail pipe with the coach, so they just welded it on. Poor Quality.. Waterbwas seeping in the back of the sink. Note that it has been raining for 8 Hours straight. Checked hoses and no leaks. This is a mystery until I can take it in to get it checked. This is my First and definitely my last THOR Motorhome I will buy. JUNK, JUNK, JUNK. Show less

Why I wouldn't advise buying a Freedom Elite from Camping World: This is regarding the customer service from Camping World and Thor's unwillingness to stand behind their product. we purchased a Freedom Elite 26HE motor coach new in January of 2017 from Camping World in Saukville Wisconsin. We are extremely dissatisfied with the customer service from Camping World. Our first concerns came to light when we purchased the motor home. We had looked at the coach at the RV show in Milwaukee February of 2017. We liked the layout of the 26HE and decided to purchase one. We noticed several deficiencies with the display model and were assured that we would get a new one that was identical from Saukville. The display model was from the Madison Camping World. When we arrived at Saukville Camping World and finished all the paperwork, we discovered the RV we were being sold was the same display model with a Saukville Camping World sticker over the Madison sticker. Red flag number one. We pointed out all the deficiencies we noticed at the RV show and were assured all the issues would be fixed. One of the issues was a seal that was on the overhead cap. Red flag number 2. We had the RV serviced at Camping World Saukville off and on from February 2017 to July 2017 with warranty issues. One issue was with an electrical relay that almost started the RV on fire. Another issue was a screw that during the manufacturing process had been driven through the fiberglass portion if the roof near the roof access ladder. Although this issue was fixed, it was also apparently made to look worse than it was by a technician at Camping World who drew pencil marks around the screw in the shape of spider cracks. I can only think that this was done to exaggerate the damage to get the manufacturer (Thor) to foot the bill? Red flag number 3. The employee who attempted to fix the seal on the overhead cap dripped sealant and caulking all over the front hood. I spent a couple of hours cleaning it up. We used the RV during 2018 season without incident. During the 2019 season We noticed on the inside of the cap the right wall was delaminating due to a water leak. We also noticed water leaking from the cab roof over the passenger seat. The RV was taken to a local RV repair shop who initially couldn’t find a leak. I then removed the cushions from the overhead bed, and it was discovered that the wood was rotting, and mold had started. They suggested we take the RV back to the dealer (Camping World) and advise. We dropped the RV off on Dec 2nd, 2019 at Camping World, Saukville WI. Since the RV has been dropped off, I had called Camping World at least 7 times and had stopped in once in person requesting updates. The service department had promised to call me back with updates on numerous occasions and had not done so. I called and left a message for the service manager to call me Friday, February 28th, 2020. After talking to Camping World Corporate and sending a letter regarding our concerns, I finally got a call back. On March 11th I received a call from the service department stating they found the leak, that it was under the right-side screw track on the overhead cap. They stated the seal had failed and caused the damage estimated at $7,700. I initiated a claim with the extended Camping World Warranty we had purchased. The claim was denied because it did not cover leaks or leak damage. I then called Thor and asked that they help cover the cost of repairs as I believed the motor home was not properly sealed from the factory, and the location the leak occurred was not one that could have been found through routine maintenance by the owner or service shops. Thor stated that the motor home was out of warranty, and that the manufacture warranty only covered seals for 3 months. I stated that a three-month warranty was not a warranty at all, and that apparently Thor must expect that their products are inherently defective. On April 28th, 2020 I received a call from Camping World stating they had found damage to the fiberglass wall next to a window that had to be removed to fix the water damage. The estimate was approximately $900. I asked how the new damage occurred, since I did not see this damage prior to dropping off the vehicle. They could not explain how the damage had occurred. It’s June 4th, 2020 as of this posting and we are still waiting on our RV. Half a year! We have used our motorhome only 8 times since we purchased it, putting around 15,000 miles on it. We keep it covered during winter storage. This is our second Thor RV from Camping World, and I have to say at this time we are not satisfied at all with Camping World, or Thor motor homes. Show less

I did a lot of research before settling on forest river; and I knew that this was their bottom of the line model, but I was given no choice. The first time I hooked up to water was also the last time any water ever worked in this trailer. In mine, which named itself Titanic, you can’t leave anything plugged in anywhere, whether the item is on or not, because the outlets ALL overheat. It’s not JUST the electrical outlets- you can’t trust the USB ports, either. And if you have the extra bad luck of needing USB ports that actually DO anything, I have to say, buy a Thor motor coach. I can watch my iPad battery drain while it’s plugged into ANY of the myriad, utterly useless USB ports in this Tin Can O’ Death. Those are not, unfortunately, the only problems. The roof actually leaks, the screen doors don’t stay closed, the door locks can’t be trusted, because the doors will still pop open when they’re “locked”, even though the trailer is level. As far as I’ve been able to discern, there is no actual support from forest river to the consumer. No phone #, no website support, and well, just no support. So, to recap: it sucks, it’s DEFINITELY a safety hazard, and once forest river gets your money, you’re on your own, no matter if you’re still within the first SIX MONTHS, or what level of their “protection” you bought. Not buying forest river EVER again, and I plan on upgrading frequently. Show less

I bought the RV Used in 2008. It was three years old and appeared to be in good condition. Floor plan was perfect for our family in that it had a rear bunkhouse and a single slide that made a larger living area. First year we noticed that the unit had leaks all over. Front cap leaked so badly that water was running into the closet and would pool within the outside storage area. Rear cap leaked, seals around the slide leaked and the the slide also leaked inside the cabinet that was over the table. Every year I would remove the old sealant and install new sealant but could never get the unit dry. The front cap eventually wrinkled and the luan rotted away. Sides de-laminated and I had to screw the fiberglass into the aluminum frame to keep them from pealing away when I was driving. I did contact Keystone early on in the process and they told me it was out of warranty and was obviously a maintenance issue anyway. I have looked at "for sale" pics of many 2005 Laredos of the same model and I noticed most of them had wrinkling of the front caps which leads me to believe it was a design defect and I am sure they knew about it. I traded it in this year, and basically had to pay the dealer to take it. I know it was an older unit now, but I worked very hard to try to take care of it but it was of poor design to start with so it was a loosing battle. What worries me is Laredo was a good name, but was bought by Thor Industries which is who my 2005 was made by. Thor seems to have a checkered reputation. Worries me more is that really there are a ton of "Companies" out there manufacturing RV's but really they are part of what appears to be about 3 companies. I think we have a monopoly going on here and maybe this needs to be looked into. I did buy a new unit but I went in with my eyes wide open and I saw the most units had obvious quality issues in manufacturing. I went into the dealership when it was raining hard to see if the units I liked seemed to have leaks...yup...Looked at a Coleman that had a serious leak issue...saw a Keystone with puddles in the storage area....the one unit I chose eventually was dry and showed no signs. Overall build quality seemed okay but things like cabinet closer needed to be adjusted or tightened. Had it a month and already the Dometic AC has a bad blower (out of balance...seems to be a very common problem with this AC unit based on the web feedback). I had a 1972 Winnebago Motor Home was running and everything was working and the interior was in decent shape. I took it from South Florida to the Carolina Mountains regularly. I sold it in 2001 and the new owner drove it away. I am not a newby to RV'ing and I know how to maintain a unit to last. SO to the point...Keystone is owned by Thor, so if you don't like Keystone do to build issues, then you have to also suspect Airstream, Bison, CrossRoads, Cruiser RV, DRV, Dutchmen, Entegra Coach, Heartland RV, Highland Ridge, Jayco, Keystone, K-Z, Livin' Lite, Redwood, Starcraft, and Venture RV. Long gone are the days where brands meant something.... Oh, don't buy a 2005 Keystone Laredo 28BH! Show less

We bought a Thor Tuskney on Dec.2018 it was a new left over 17 we it took to have some repairs. There were only 30 things wrong.It went into the shop on Feb. 28 2018.and got it back on March 1, 2019. Almost a month. We are full timers this is our home. We had to find a place to stay while they so called fixed it. It cost me 6000.00 to find a place to stay during spring break. They said we should of read the contract were it says they are not responsible for us pay for us to stay while in the shop. And yes I should’ve read all 5 pages of fine print but I listened to the finance guy. Here are just a coulple of things that is wrong with. Cable not finished,vent on bottom of the bed is broke they couldn’t fix it have to take it to Indiana,the theater seat well to mush to say.the toliet in the main bath quit flushing, all window leaked, it leak from what the call the feature light on the ceiling, I mean leaked And water came through I don’t know over the microwave into the door where it leaked onto the counter. The cook top messed up said we were useing the wrong pans and the were induction pans they tried to sale us that they sold our pans are the right one. None of the awnings worked,vent fan in kitchen never worked, the step cover does not work. It leaks were so bad that the insulation bowed out the outside of the slides. Have to take back to factory to be fixed. Now my question is if we found out the it leaked how long did it sit on the lot and leaked when it rained,i asked about black mold and thay said it was not their responsibility. And when i asked to see the insulation from the ceiling they wouldn’t it me see it. I am going to ask when we take to manufacture they said i had to test for black mold. The facet in the half bath leaks it drips they have to fix that at the manufacture. I found 4 more things wrong. I can’t report things to the dealer anymore i guess they got tired of me complaining.We don’t take it back to the factory until July. A new motor coach and to have this many things wrong, it had 1700 miles on it when we bought it. So everything was covered warranty. And did not cost me. So the FREE warranty work cost me about 6000.00 to stay while the fixed it. And don’t forget this is our HOME. I don’t want the broken piece of trash. Give me my money back i dont even want it has that much it you will always have trouble with it. Show less