DO NOT BUY FROM LAZY DAYS RV OR THOR MOTOR COACH. I bought a Thor Tellaro brand new under year ago from LazyDays in Denver. We were told it was a reliable model and it was perfect for our goals to live more off grid. With three ways to charge, via the alternator, solar and shore powers we wouldn’t have to worry about staying charged wherever we are. We bought in November after selling our house with goals to leave the state but due to family complications we had to stay. By January the solar had stopped working and multiple thing had come unseated from walls/brackets. Made service appointment in the first week of February told we had to wait till June to bring it in. After our appointment was moved without our knowledge to the end of June we brought the van in and they kept it for 3 weeks. In those 3 weeks they parked my van and that was it. No one looked at, no one submitted any warranty or part orders, nothing was fixed. No calls were made to notify me the work was not going to be done or that they no time for my van. Called Mark Rogers the GM about this issue and all he could offer was a sorry and that his service department would be better in a month. Since then our alternator that Thor installed has gone bad and possibly damaged our batteries. Thors explained to us that these RVs are hand assembled and sometimes stuff gets assembled wrong that’s why there’s a warranty. This van is under a year old ,payed almost 120k, and has been on one trip. Went all the way up to Loveland to express my frustration I’ve had with this product and their service directly to the GM again. Waited an hour to see mark who seemed more burdened then concerned with my issues. His way of solving this was making me a service appointment for the end of September or trading my van in for a van that 60k more expensive. He explained to me that my expectations of the RV industry are to high. If you paid 120k for a product you would expect it to last more then a year right? We are now stuck here in colorado with our plans going up in smoke, living in a product that barely works, with a month out till they look at and maybe months without our van till it’s fixed. Lazy Days does not truly care about its customer, it is more interested in turning a profit. Show less