We bought our Palazzo 36.1 at the Tampa Super Show in January 2013, and from the day we drove it off the RV lot problems with the super slide out began. We stopped on the way home from buying it at a rest stop and registered a complaint about the loud and constant rubbing noise the super slide was making. We could not hear the radio or talk it was so loud. After four attempted repairs and a collapse of the super slide, we finally got a lawyer. We have been in a legal battle with Thor ever since. Because of the industrywide problems with the inability of the track system to handle the weight of the slide out, repairs only hold on our coach for approximately 20-30 expansions. For this reason we have had only minimal use of a coach we had planned to travel extensively in during our retirement. Because of the problems with the super slide, dealers do not want to take them in trade and if they do, they offer only half of what they should be worth. The double tracks chew up and slip. Repairs take anywhere between two weeks and a month. We would not settle, lost in court and are now appealing. Thor blamed us and claimed we made the slide out go out of time (not possible) by not pushing the button correctly even though we were trained on every aspect of the coach, or they claimed maybe we bumped it against something (which never happened). There are no dents or blemishes on the outside. They have retrofitted some of the 2014 models with a third track to help hold the weight, but some of the earlier models, like ours have not or cannot be retrofitted with a reinforcing track. We wish there had been a class action suit but in Florida the laws are strongly on the side of the manufacturer. Others we know of in other states who have taken Thor to task have settled out of court but have had to sign a non-disclosure agreement. For that reason none of their problems or the complaints online about this problem could be offered in evidence. We were on our own but there is now a court action on record if you need to use it. Johnson vs Thor Motor Coach. Show less