Thor will not do anything about a factory defect. Our Hurricane motor coach got a soft spot on the floor near the stove. We had a Thor repair shop check it out. They discovered that the original factory drilled a hole in the drain line behind the outside TV when wiring it. Therefore it had been leaking without our knowledge whenever we emptied the sink full or washed clothes. No water ran into the inside floor. However the leak has ruined the floor on the slide out. A cost of $15,000.00 according to the repair shop. We contacted Thor customer service and explained the situation and they refused to do anything about it even though it was their original factory defect. Their warranty has expired so they do not care about customer service. I will never buy another Thor product and I would advise anyone else not to buy a Thor also. Show less

Bought a new 2014 Thor Hurricane 32A, first time RV buyer. Driving this RV was horrible at best. Every little bump in the road literally shook throughout my body. I felt as though I had to white knuckle it every mile from Virginia to Wyoming. We also had an issue with the windshield wiper motor quitting during the worst rainstorm I've seen in a long time, outside of Texarkana, TX. Customer service was of zero help, as I was either transferred to someone who couldn't help me, or told me to call a different vendor to order the part myself, but they weren't sure exactly what part I needed. In addition, the levelers only worked when they wanted to work, that is, about half the time. The interior was comfortable, and roomy. Fridge and stove/oven worked well also. Over all, I was very disappointed in this coach, and would not recommend it, based solely on the uncomfortable drivability and terrible customer service. Show less

The purchase of this Hurricane by Thor Motor Coach was a nightmare. There were several major issues that were never fixed. 1. The jacks were a problem from the beginning. They never worked in Automatic except for 2 times. 2. The Coach leaked. One time it was so bad I couldn't even drive in it. There was so much water coming in I had to stop. 3. The slide became a problem shortly after the warranty expired. It never did work properly with any consistency after the warranty expired. 4. The "leather" seats started peeling after 3 years. 2 years after the warranty expired. 5. After only 3 years the skin of the exterior started fading. Within 4 years the outside of this Coach looked liked it was 20 years old. The way I understand our Coach was one of the 1st ones built for 2015. Evidently there was some problem with the Clearcoat process with the 1st roll of fiberglass used to make this piece of junk. Both my dealer and myself worked with Thor to try to get some satisfaction with these issues. Basically they just gave us the runaround. They wasted a bunch of our time and did nothing. One might ask why wasn't the dealer able to fix some of the issues. The dealer bent over backwards to try to fix the 1st 3 items listed. Even after the warranty expired they worked on it and didn't charge us for it. The dealer also spent a lot of time trying to get Thor to address the 4th and 5th items listed. I personally spent a fair amount of time trying to get the customer service department to do something to rectify the situation. It was a waste of time. Our dealer, God Bless him, tried to do what he could to fix the problems. The bottom line is that this Coach is a piece of junk. Very poorly manufactured by a company that just doesn't care about what kind of junk they sell. Thor's customer service is non existent. I've recently sold this piece of junk for a very large loss. When I replace it, nothing made by Thor will be considered. Show less

OK guys first of all nothing is perfect.I have owned 5 new RV's and all have had some problems. My new Thor 2016 34F Hurricane is a solid but not perfect coach and in my opinion one of the best "bang for your buck" motor homes money can buy. Furniture very average at best. Cabinetry good Layout excellent Drivetrain is great for gas Flooring average Window treatment is crap (added MCD roller shades) 2 AC units not sufficient in Oklahoma heat. I added a 3rd additional 110v unit that plugs into a separate 15 amp service Overall I've had minor issues: awning broke. (I fixed it with a $ 100. part from Carefree. No Big deal.) Water leak which was a simple loose fitting. One electric plug quit working so I replaced for $ 20. Pantry with metal baskets a real disaster for my wife, so I removed and built drawers in its place. The couch that folds into a bed was uncomfortable for bed and worse for sitting. I took out couch, replace with a comfortable reclining love seat and a table. Much better. I added Blue Ox front & rear stabilizers, and a true center. Much better handling. fold down bed over front seats needed adjustment. Screw driver & wrench and elbow grease did the trick. Overall this coach is a winner. People gripe too much about little things. You spend about $ 100k for a motorhome so big deal if you spend another few hundred to make it yours or minor repair. I'm a real person and I approve this message. Show less