We love this Thor Chateau 28z RV for the size, comfort, livability, traveling ease, and convenience. The North/South master bedroom fits perfectly for convenience and comfort. The floor plan works well for traveling, as well as, for camping. The indoor color scheme has a classic look and feel. The exterior color and design is refined, yet sporty. Campy. Storage compartments, interior and exterior, are unsurpassed for a motor coach this size. Show less

After 13 months we took a loss and traded the Thor in. We purchased new and have many of the same complaints as others. Entry door was warped and never sealed well when closed. Electrical was an issue. The coach was in service four different times and waiting for warranty parts took 4 to 5 weeks. Converter was miswired and melted and could have easily caused a fire. We were unable to run the air unless we were plugged into 30 amp. Using the microwave caused the breakers to flip whether we were on generator or plugged in. The motor on the awning was replaced also as it seemed to be terribly underpowered and several times we had an ordeal trying to retract. Dinette benches seemed to feel as they were tilted forward. Uncomfortable. We would recommend purchasing a Thor Chateau. Show less

Purchased a brand new 2016 Thor 31W Chateau Class C motorhome from in Dothan, AL. I was living in SW Georgia at the time, 40 miles southeast of Dothan. During the first six months, I chalked up slightly more miles than 400 miles driving the vehicle back to the dealership for repairs and equipment adjustments; more than actual miles on the road using it. The first problems centered around the automatic levelers - two trips. There was not anything mechanically wrong with the levelers, they were not properly programed. One could argue this was the fault of the selling agent. Next came one trip concerning the roof vent leaking in the bedroom. The dealer said they could not find anything that was causing it. There was one other incident of a roof vent leaking while driving the vehicle during a heavy rain storm, but I feel this was caused by the excessive amount of water accumulating on the roof and the speed of the vehicle, forcing the water upward into the vent cover. Having owned a Class A pusher I used for a trade in, I knew to install vent covers over all of the roof vents to prevent the leaking from happening again. Next came the windows. After driving the vehicle to a campsite while it was raining, my wife notice water on the window sill of the window behind the jack-knife sofa. During our return trip home, she sat on the sofa and noticed that the window did not stay tight against the outside of the RV while driving over 50 mph. After taking the vehicle back to the dealer, a camping World employee sat in the seat and videotaped the window during a test drive. Verifying that the window did open at the high rate of speed of 50 mph, the tape was sent to Thor and a replacement window was supplied, installed by the selling agent. It took more than a month to receive the replacement window. Concerned that the design of the window was a problem, we checked out the window next to the dinette and noticed that it also was not staying tight after the vehicle reached more than 50 mph. This window also was eventually replaced by Thor and installed by the selling agent. However, both replacement windows continued to leak while driving in the rain. I eventually had to permanently seal them. The next problem involved the shower, which was leaking into the main coach area because the shower was not properly sealed during installation. Camping World verified the leak and sealed the shower, but I ended up having to reseal it myself. The final problem involved a horizontal wall strip on the back wall of the motorhome. The strip is used to cover the wall paneling and an upper portion of wall covering. The strip is glued to the Styrofoam cover. This area of the motorhome gets hot during the summer from the sun and the glue dries. The strip then falls off. I ended up having to purchase small screws the same color of the strips and used them to attach the strip of the upper molding. There were actually three other problems with the RV. The vehicle's dash air conditioner needed a replacement part and there was a problem with the driver’s seatbelt cover. Both were quickly repaired by the local Dothan vehicle dealer. The final problem involved the motor for the awning, which had to be replaced soon after the one-year Thor warranty expired. I feel that these last three problems was not directly attributable to Thor. Although I have not had any problems during the past two years with the RV, I honestly could not recommend the company. I feel that Thor’s quality assurance people are its customers. Show less