I bought an Rv from Santa Paula RV May of 2022. That RV is a Forest River Salem Hemisphere 356QB. During the time that I had it, I had 3/4 slide outs leak. I've had a lower sweeper seal completely ripped off. I've had a water leak behind the wall of the bunkhouse leading into the back bathroom. I've had a water heater fire from poor placement of the 115v plug for the water heating element. The plug was placed directly under the shower drain on the deck. Water completely pooled around the plug in and caught fire. I've had studs try to poke through the rubber roof when walking on it (Im nowhere near the weight limit.) I've had so many issues that aren't even named here. I finally was able to get repairs on the coach. Forest River honored my repairs that needed to be done. I had the RV delivered to Fontana CA for all repairs. The RV was turned in early May, and here I am heading into August. I've been in contact with the repair facility in Fontana as well as the parts department for Forest River. Today I was notified that the Water Heater had arrived last week (finally.) Today, 25Jul2022 I learned that the water heater was damaged. Not because of the shipper, but because of the way the water heater was packaged. Today again, I contact the parts department to notify them of the damaged water heater that they pulled from their production department. The phone was answered and that person was laughing while she answered the phone. I'm fine with having fun in the work place, however, In a job where you provide customer service, that is the incorrect way to answer the phone. Then I hear cursing in the background and also it sounded like this woman was trying to impress her friends by the way she was talking to me. My time was wasted completely in this process. It sounded like the mailroom from the movie elf.. It's no wonder I've been waiting on my parts for so long. Their is zero accountability held. I asked to speak to the Manager who had worked out a deal to get me this broke water heater. She had immediately said that he was busy, trying to make me feel stupid. I'm a full time RV'er as well as Active Duty Navy. Im not going to sit here and say that I'm special, but I obviously rely on this RV. I can say that if this were the case in my workplace I would certainly get hemmed up for it. I've had nothing but a negative experience with Forest River. Forest River does not supply proper quality assurance walk around so prior to sending these units out. The entire organization or company is a complete joke. I will never buy another Forest River product. No person should have to rely on a company who has owned a system that just doesn't work. The people don't work either and do not care about you. They've already gotten your money. Don't waste your time. Buyers beware. These people don’t even deserve a star. Show less