Trailer gets tons of admiring looks and compliments, and we love the layout. Problem, as stated by most leaving reviews that I wish I read BEFORE I purchased, this trailer basically comes with NO WARRANTY, because the company does not stand behind the quality of their product, which is really shameful. We were on our third trip with our 10 month old Riverside Retro 177. On our last fueling stop before returning home, my wife noticed that our awning was gone! Only thing left were two bars that hold the awning that punched a 7" hole in our door, and scratched and dented the whole side and part of the roof beyond repair. We took a picture of the rig on the previous stop, because we thought that it looked cute in front of the Waffle House we were at, and awning is visible in pic with no issues. Since all of our trips were very short, we have NEVER taken the awning out. You guessed it, Riverside RV said that the awning flying off driving 55 mph was not their fault, and not covered under warranty. Buyer beware!! Show less

I would not recommend buying a retro trailer. While the Riverside Warranty department helped me while on the road and were nice. The fact that a brand new trailer had issues is wrong. I took position in January of 2018 and within a week the hot water heater wouldn't work. A six weeks later, the heater went. It took three trips and six days at the shop fix. I got the trailer back twice still not working. There were a bunch of issues I had for the RV shop after the first trip. One of the items which concerned me as their web page shows they test the windows and rv for leaks. I had a window that leak. Then it was just before a year I had the re window leaking. I was told by the RV Shop where I bought it that it was out of warranty. I believe this is wrong because I bought the trailer a month and a half before taking possession (so add a clause that warrant starts the day you take possession). The latest issue is a tire. Nobody carries the replacement tires. I can't even find a tire store that can order them. Show less

Bought the riverside rv 2023 xplorer 511x last year. Worst decision ever. The quality check department was locked in the break room for the entirety of the assembly. The warranty for such a pricey item is a complete joke! Customer service will be asking you how YOU fixed the issue. Right off the bat we had issues with the electrical, with the battery connections (wouldnt hold a charge), then with the radio (which is now no longer Bluetooth capable) the rack though it appears solid is very thin & flexible and too high to reach without a ladder. The inside accents are one by one coming undone due to cheap glue and the kitchen floor ended up flooding underneath because nobody bothered to check the hose connections before sending it out. Warranty offered us $150 for us to repair the water-swollen wood in the kitchen ourselves. Now, after taking it out of its 1st winter storage we find a bubble of water underneath the trailer in-between the floor & the insulation. So far customer service solution to nearly every problem has been 'glue & paint'. The fenders were held on by silicone and came off. I despair at how much $ I will lose in the sale because I won't be able to lie to the buyer about what an absolute design-disaster this is. It's too late for me. Save yourself!! Show less