This is my first and last RV. The rig came from Moses lake, clickit RV and the sales man, Ryan, wanted to sell me a 6400 dollar extended warranty. They do not tell you that you have to bring the rig to them and that they do not have a mobile service to come to you for manufacture warranty defects. The TV speaker was blown and the sound bar didn’t work. The steps were not aligned correctly so the door is very hard to open and close. The unit itself is made very cheap. The sales people know nothing about the rig or warranty. Make sure before the rv leaves the lot you turn on everything to see if it’s it working order. I live in my RV abd I have no way to move it. Dealing with forest river warranty has been a horrible experience in itself. They will not live up to their one year manufacturer warranty Show less

We bought our Montana rear kitchen 4 months ago. With 1 trip from Texas to Colorado, I am so dissatisfied with overall construction and quality control. I'll skip little things cosmetic, but serious issues include furnace catching on fire due to sawdust and other debris left by factory, empty refrigerator imploded and broke all tempered glass shelving and plastic trays, after 3k miles washing machine has flooded our front master bath and closet, master bath sink water feed leaking around hose clamps, grey tank valve not operable, will not close flow. We spent 9 months researching over 10 models, on paper, Montana looked to be best choice. Even at 140k, after all accessories, I feeling like I have made a terrible choice. Local dealer is at least 2-3 months out. I ask keystone customer service to authorize mobile service and due to Texas franchise laws, only dealer can send out Keystne certified mobile service. Only to find out Crestview rv does not offer such service. So 2 choices, either surrender my new 2023 unit for months, or pay for repairs out of pocket. As we are booked out for several months in destinations desired, I guess I'll sponsor repairs. Before buying an rv, do your homework. You will NOT want to buy a Montana. They are very unreliable and Keystone knows it. But volume of sales allows them to produce high end JUNK. Please be aware. Show less

We purchased and took possession of a Grand Design 43 foot Solitude 5th wheel 6/1/2022. When we went "shopping" at Brett's RV in Missoula, MT., we explained to them that we needed a high quality RV to live in for approx one year while living on our property while construction of our house was being done. This specific 5th wheel was recommended by several sales people at Bret's as a "residential RV" with specific modifications done to this design for "all season living." Since would be stationary living "any RV mobile service could come to your property." Saying all the right things we wanted to hear, right? HA! We paid $118,000 for this "home." Now 11/2021 we started using the furnace for heat. 4/20 The furnace went out. Still in the 30's here in Eureka, MT. Middle of last nigh, motor making "bearings going out" awful noises and then safety kicked the motor off and furnace will not turn on. AH!! We have warranty for this issue: We call Brett's RV- ummm since your RV is stationary we can't help you unless you drive it to here. Recommended to call Grand Design. We call Grand Design and the "services manager" is very very condescending and rude. Proceeds to tell us "your camper is not residential" "we do not make residential" type RV's. "Was a sales pitch you got there." I am sorry but I got very rude back to him as did not appreciate one iota that he called a $118,000 home a "camper." But he was so so very rude and he did not even ask us for our VIN!#### What did he do for? Yep you guessed it....he pawned us off to calling Suburban who makes the furnace. I told him we were freezing with no heat. AND as a Grand Design Representative when I asked him "what would you do if you were in our shoes?" OMG...he said "ma'am I would not be living in an RV." My husband and I are at a lost of words for having to learn that Grand Design is as crooked as they come and be thankful if you have never had an issue with their product. We already learned to not trust Brett's again. Naive that paying for over a $100K product of theirs with an issue, takes the cake for showing their true colors. And that this issue will never come to light to any higher ups at Grand Design and Mr. Service Manager will squash it all to make it doesn't~ And, just as they intended, we will be forced to pay out $1600 to replace the furnace and whatever the labor costs will be, Please, please: Don't look at the current day of owning your RV but investigate if the RV is not even a year old and an appliance breaks, what type of help will you get? Don't expect any from Grand Design who built the darn thing! And don't buy from Brett's as they are known for "pure sale gimmick" to close the deal period. FALSE advertising. Gosh I wish we could afford an attorney, but the $$ will go to the furnace. Show less

We purchased our 2019 Sandpiper 379FLOK in August of 2018. At first we loved the floor plan and the hydraulic leveling system. When the dealer tried to show how the hydraulic system worked, it overloaded and threw the breaker. When we picked it up in August of 2018 we only had a few items that needed attended. The doors on the bathroom and pantry were already peeling the edges and the slide room floors on the outside showed scrapes where the rollers were bringing them in and out, these were noted on the sales papers and we gave the dealer 1 week to repair. Nothing had been done when we took possession of the unit. We packed it up and started out for Texas from Bartow Florida. That evening, first travel day, the landing legs would not extend and we could not get it off the tow vehicle. That caused a 5 day stay in Tallahassee, FL while their trained staff of mechanics tried to figure it out. We arrived in Texas 9 days after starting out. Setting up we noticed the bedroom slide wouldn't come out all the way to seal the room. 10 days later, the heater stopped working and the closest Camping World was over 70 miles away. Called them for mobile repairs, they didn't offer any. Next month the awning went out, coming back in it bent the awning arms because the fabric rolled up crooked on the tube. Then the recliners (2) stopped working, no heat or massage. Then the converter failed, no 12 volt system, no lights or computer to operate the rest of the RV. The toilet water supply valve sprang a leak, the bathroom fan stopped working cause the blade cracked and fell off the spindle. Then the black tank fell out of the frame, causing a bulge in the belly covering. When it leaked out the sides, thats when we knew something was wrong. After getting a couple of people to help remount the black tank inside the frame, we called warranty again, no mobile service available. Then the Fireplace stopped putting out heat, the microwave inside just stopped working. Tried different electrical recepticals, no luck. The thermostat stopped working, no a/c or heat. The outside kitchen faucet would not turn off, causing immediate replacement by us. The front landing legs started leaking down the legs, the bedroom slide cylinder was leaking on the ground. We were adding 3 quarts of fluid to the system every month, it was going somewhere. Now the hot water heater has a weld crack at the combustion chamber and extended warranty wants us to wait till they can send out an inspector in 4-5 days. This was our 4th purchase of 5th wheel RV, most disappointed with Forest River for lack of quality control. Show less

Asking all friends and family to share this post *PLEASE HELP* We need this to go viral. Do not go to Campers Inn of Tucker GA!👎🏻👎🏻 We had first seen the fifth wheel camper that we loved at an Atlanta RV show about 2-3 years ago. We met the person that had designed the layout for the company. It was Campers Inn that had it at the show Forward to March 2020. We went to look at the camper again and worked with a salesman on the details. We needed to sell our house first and planned to become full time RVers. We sold our home and needed to be out by 4/22. We ordered our Grand Design Momentum 376 THS-R the end of April. We were told by the salesman that it takes 6-8 weeks for delivery. Due to Covid-19 the company would start manufacturing again the first week of May. We had to rent a house from a friend while waiting as we have two dogs and were only looking for something for 6-8 weeks, so we thought. After waiting the 6-8 weeks we called the salesman to see what was happening. After no call backs or responses to emails my husband called the sales manager. He said he’d look into it and get back to us. Nope! Not a word. We felt we deserved to know what was going on with our $126,000 unit. Where was it! When should we expect it? Finally the salesman called and said it would be in sometime between July 1-7. We started to plan on campsites to put it in figuring we would have it by 7/6-7 after the holiday weekend. So, the 7th came and no RV. We had to pay to cancel the campsite and also pay for rent as we were still in the house. We were told the 8th, but that Campers Inn needed 3 days to go through it, so we could get it on the 11th. New campsite reservations made and Oh also new appointments made to register vehicles in Florida. The date was delayed due to Covid-19 and delayed again due to a shortage of tractor trailer drivers, right! Paid to cancel campsite again and got new DMV appointments! We actually ended up getting it on 7/15 and dropping it off at another business to put the stackable washer and dryer in as they were $1,000 less than what Campers Inn was charging. During the waiting period for the RV we were told by the salesman that it may not have the camera system we asked for as the plant was out of parts and couldn’t hold up the production line. It did end up having the camera system and after much bitching, Campers Inn hooked it up free of charge. During the 2-3 hour walk through we noticed some issues with molding pieces not on or half hanging off. The person doing the walk through told us the repairs would be made, but he had been told to go through it quickly during their inspection. Really? The manufacturer and the dealer “supposedly” take days to go through the units to be sure everything is good to go, or so we were told!😏 So we waited for those to all be fixed! After living in it for a week we found many issues. Some small and some major. My husband called Campers Inn customer service a number of times, no call backs! He called Grand Design and got a case number and was told all issues would be covered. After many calls to Campers Inn, a serviceman gave us an appointment to bring it in. We were only back in town for 2 days. The day before the appointment the service manager called my husband and canceled the appointment. He went off on my husband and asked him who was paying for the work? He told my husband he cannot just tell them when we want an appointment and that with warranty work it would be at least 2 weeks before they could get us in. He then basically told my husband to take it somewhere else. Our solar system that we paid extra for is not working, our surround sound which was extra is not working, the door isn’t latching, a side compartment doesn’t lock, the toy hauler ramp could kill someone when it comes down and is not spring loaded to come down slow as it is supposed to, there is a piece missing on the arm of one awning, the One Control panel that runs everything is froze up, thankfully my husband can run it from his phone, the bedroom air conditioner sounds like a freight train when it comes on. The bed spread had a huge stain on it we noticed in the walk through so we are supposed to get another one. Apparently whatever was leaking soaked the memory foam mattress too and after 3 nights of sleeping on it, it had a huge dipped indentation where I was laying. We threw it out and put a new queen mattress in. Now we need a step stool to get up on it! Our retirement dream has turned into a nightmare. No one at Campers Inn will help us. They were all sooo nice before we got it. We are 2 weeks in now and searching for a mobile technician to come help. We have one, but we will have to pay up front and get reimbursed from Grand Design. Ridiculous! We have offered to bring it to the manufacturer in Indiana to get it fixed and we were told they wouldn’t be able to get us in until sometime in September.I wish we had read the reviews on this design! Show less