Love the RV but Heartland parts and service Suck. A window for my RV sat in their warehouse for over 2 months then it was damaged before they could ship it to my repair facility and had to be reordered which added another month to the wait time Then a panel was ordered in March and it has been sitting in their warehouse for over a month waiting for someone to stick a label on it and send it to my repair shop I am so fed up with Heartland I would never recommend their products No one seems the least bit concerned that my unit has been sitting at a repair shop since September 26,2021 waiting on Heartland parts Show less

The dealer in NJ has the worst customer service I have ever dealt with in any business. They will not help you and they blame you for anything that is wrong. Forest river is a difficult company to deal with. We had a leak and requested to the dealer to send a rep from Forest River to assess the damage because they wanted my trailer in their warehouse to do repairs after screwing up other issues we had.I was told that Forest River doesn't send reps out to look at trailers. How can you sell RV and not have field reps. Don't buy a new travel trailer today. They are built cheap and will fail one way or another. I paid $30,000.00 for my trailer 1 year ago and forest river has offered to $500 to a repair that is costing over $5000. What a joke Show less