I have had nothing but problems since we bought this. We bought it in the fall of 2014 and couldn't wait until the spring of 2015 to use it. We felt like royalty and even took it to a family reunion where everyone called it the Taj Mahal! Well that's when it started and hasn't stopped. The fireplace went, the front paint faded, a marker light just simply fell out! The fridge wouldn't switch from electric to propane. We had a bad regulator on our propane tank. I do have to say that the fireplace was replaced for free and the front repainted.....but as soon as Prime Times' 1 year warranty is up...you are dirt. We are now fighting to get a manufacturers defect fixed. The floor is rotting in one of the slide outs because of a faulty seal. The dealer I bought it from has a forever warranty when you bring it in yearly...which I do. Well the dealer Alpin Haus is amazing...Prime Time manufacturing not so much. This is their defect and they will not cover the labor (which was discounted by the dealer). I believe that if they are committed to Quality like the say and that customer satisfaction is number one.....they lie. For the $50k plus...you would think I could have a year free of problems...never again under the prime time umbrella of manufacturers. Show less

This is the biggest piece of garbage I ever invested in. I realize things work lose and wear and tear but these problems aren't that. Season 2013 Gouge marks on the underside floor of the dining room slide out. (Warranty dealership fixed) Lump under rubber roof of dining room slide out. (Warranty dealership fixed, roof wasn't thoroughly swept off at manufacturing plant before roof installed) Side storage compartment door latch didn't work. (Warranty dealership fixed) Refrigerator door walnut panel fell off. ( I fixed myself) Season 2014 Dining room table warped. (Warranty dealership ordered another) Season 2015 Warranty expired end of May Table is warped again. I didn't contact dealership because I had it fixed myself in 2016. Bad oxidation of nose cap. Repainted. (dealership helped me get that taken care of, Thankfully no charge) Cabinet doors sticking and rubbing. (Fixed myself) Molding throughout bulging/popping off. (Fixed myself) Season 2016 Closet slide out floor is damaged due to water infiltration. Dining room slide out, outside walls showing water infiltration. Shower stem leaking due to cracked plastic fixture. (fixed myself) Bed hinge screws pulled out of particle board by gas struts because of poor engineering and craftsmanship. Wood screws won't hold over 100lbs of strut force in 3/8 particle board. (Fixed myself using better hinges and made sure screws had something to bite in.) Outside skin rear is separating from vehicle causing bubbles. AC not blowing cold air as of middle of September. -------------------------------------------- I contacted Prime Time with the above list and my frustration. The following is their response: We would like to thank you for your recent E-mail and for being a part of our Prime Time family. Thanks to the valuable input from customers such as yourself we can continue to increase the quality of our line of products and customer satisfaction. Your concern provides us the opportunity to apply due diligence to approaching future issues. Prime Time takes great pride and responsibility in our product, from the production line to the customers who select them, you are a valuable asset to our company. We are sorry that you have had issues with your unit and see that we have in fact honored and stood firmly behind the repairs on the unit within the warranty period. I do show that the warranty period expired on 5/29/2014 therefore Prime Time mfg. will not participate in present nor future warranty repair on the unit. As a valued customer we will continue to provide dealer location,technical support, parts advise, and customer service in the future. Thank You for your letter, concern, patience, and loyalty. This is why PT only offers a ONE year warranty without the option to extend it 3 to 5 years. They know they are producing junk and would go bankrupt fixing anything within a 3 to 5 year time period. Do not buy anything from Prime Time Forest River! Show less

First I would like to start off saying that we were so excited to purchase a brand new trailer and get camping. We camp often and love having our trailer it fits our family great. The first time my husband got on the roof to wash it about 1 year after owning it he noticed what appeared to be a large crack in the wood under the membrane and it looked like there were tape lines around the crack. We contacted prime time to see what we needed to do since now our trailer was 2 months out of warranty and they told us to take it to a dealership to have it looked at. We did and they also said it appeared to be a crack. We sent pictures to prime time and they came back and said there didn’t look to be a defect. We got back on the roof and took video of us being able to put my thumb in the crack and also push down on the roof and it moved. This area was about 1 foot long and clearly looked to have been taped over under the membrane. Prime time finally after several calls from me and the dealership we took it to said they would authorize the dealership to pull back the membrane and take pictures of the area. (Not fix it yet) For me that was unacceptable. We bought a new trailer and fully expected a roof that was completely intact. I placed several more calls to Prime time and talked to a few different people when they finally said that they will authorize 27hours to remove the membrane and fix the roof. Thanks goodness we had been going back and forth on this for almost 3 months. Dropped our trailer off with the dealership October 26th to be fixed. The dealership had problems even getting the membrane from Primetime. It was not shipped to them until December 18th. Once the work started to replace the wood that was cracked the dealership discovered a total of 4 areas on the roof that needed fixed. Mind you this is a brand new trailer. Come to find out they were not cracks at all but during manufacturing they plung routered looking for the vents but missed by a lot and just taped over the mistakes. That was the case in all four places on the roof. The dealership ended up replacing 4 pieces of wood and the whole membrane. Prime time did warranty the work but my concern is that if that poor of quality was just covered up what else is a problem. Now we are out of warranty and worried about what else will come up that is a result of crappy workmanship. I wish I could post pictures and video here for all to see. I would highly recommend anyone buying from this company to really look their product over well. Get on the roof something we didn’t do because it didn’t have a ladder and we just figured it was new there shouldn’t be any problems. We couldn’t of been more wrong. Save yourself the worry and headache of having to fight to get crappy workmanship covered by warranty. Show less