BUYER BEWARE!!! 2021 Artic Fox and the slide rails need replacing already. Northwood MFG insisted that it was just a simple adjustment. I payed $800.00 for the simple adjustment (Northwood told me it was not covered under warranty) and now the slide doesn't open all the way leaving a gap that allows cold air in. The slide takes two people to open. One on the button and the other pushing, so the gears don't skip. Two service departments have suggested that new rails and gears MAY fix it. The first found that the slide stop was improperly welded along with the rails being prematurely worn down, again I paid for the fix of the slide stop. Then Bish's RV Service suggested that the box was out of square (appears so to me), but after talking to Northwood MFG they CHANGED their mind and strongly stated it was a "simple adjustment". Do not use service departments that sell Northwood MFG RV's and just stay away from Northwood MFG RV's all together. Since purchase I have had to replace a broken shock(from tire wear it appears to have been broken when I purchased it) that wore the original tire on the inside and the tire needed to be replaced. A defective wheel with small hole in the metal. Northwood MFG response "Contact the manufacture of the wheel" and made some reference about "just use the spare". MANY minor issues that I've either paid to have fixed or done myself. Worst RV ever and WORST RV COMPANY! They do not stand behind their RV's, they just hope you don't notice the problems or get them fixed in the first year when the warranty runs out. Even if the the RV is not under warranty they give BAD advice and have been wrong every time. Sad day for "Made in America" Show less

Purchased the unit new in late 2017. Within 1 1/2 years (just outside the 1 year warranty) the corner jacks failed, the water heater failed, the microwave failed, the shower leaked, the furnace worked sporadically, the range vent failed, the phone bedside phone charger failed, and the heating pad burned a hole in the fresh water tank. Most problems due to faulty wiring at the manufacturer as per the repair technician. The tank heater switches were not labeled and did not illuminate when turned on so there was no way to know if they were on or off, had to have the tech rewire and label. The switches were unprotected in the cabinet so moving objects underway could hit them and turn them on and off randomly, I had to make my own cover. I called Northwood about this, the CSR said "WHEN YOU TURN THEM ON, YOU"LL KNOW THEY'RE ON!!!" Brilliant. That and that the 1 year warranty had expired. I would NEVER buy from Northwood again, shoddy manufacturing and they do not stand by their product. Show less