I bought my brand new Viper 27V in September '17. So far, I have had to have the broken drawer in the booth fixed. That cost me a couple hundred. This was broken when I bought it, and they promised to fix it, but didn't. They paid for the parts, but I had to pay for the service. When I first ran the water in the bathroom it flooded the compartment underneath because the plumbing wasn't even hooked up!!! There was water leaking from under the bed. I complained to Nexus and they found a guy who would come out and fix it. I thought that meant they would pay, but they didn't. It was at that time that I became aware that EVERY SINGLE PLUMBING HOSE WAS NOT TIGHTENED!!!! EVERY SINGLE ONE!!! So I paid the guy to go around and tighten the ones he could without taking the RV apart. The stove didn't work. The guy came out and replaced it with a new one that Nexus paid for, BUT I HAD TO PAY FOR THE SERVICE CALL. There has been water leaking from under the kitchen cabinet and I've sent pics. They have surmised that the hot water heater hoses must be loose. I'M GUESSING THEY ARE CORRECT SINCE NONE OF THE OTHER ONES WERE TIGHTENED!!! I am waiting to see if they will pay for that. I sold my home and was going to retire in it seeing the country. It is now almost Christmas and I haven't gone anywhere. I am soooo sorry I bought a Nexus. I may just have to sell it and take a loss of tens of thousands of dollars and go back to work. I HATE YOU NEXUS. Show less

We purchased our Nexus Viper 29v in January of 2023 and dealing with the dealership was a complete nightmare...won't even get into that. But fortunately Nexus STANDS BEHIND THEIR PRODUCT (what other RV company owner will freely hand out their personal cell phone number to their customers?). We contacted Nexus and told them our dealership woes and they in turn referred us to a reputable dealer in New Mexico who, oh my gosh, was simply amazing! The RV manufacturers do not have any control over the RV dealerships. But if you are having issues with yours, their power lies in the fact they can send you to an amazing dealership who is willing to help you. Nexus has no tolerance for shabby dealerships...if a dealership is giving you the runaround, Nexus will bypass all that nonsense and get you to someone who WILL take care of you and deal with the bad dealership on their end. It was a haul to drive to this dealership (RAM Motors) in New Mexico but I am so very glad that we did for two reasons: 1. They were professional and stand behind their workmanship. 2. Because we had to travel 4.5 hours to get there, they respected our time. Nexus would send them the part and once it arrived, they would contact us and we would set up a repair appointment and they always got us in within a week or two. Because we were traveling so far, the dealership would fix our RV while we waited. That's right...WHILE WE WERE IN THE SHOWROOM WAITING. This dealership had to remove a slide, fix it and put it back in...while we waited...I mean...who does that? We were so very lucky. We had to go in three times to get everything fixed but made the most of it by roadtripping to all the amazing places New Mexico has to offer. For the record, the things that needed fixed were minor (we learned from our last camper that if you drive it like a bat out of hell cabinets are going to fall off walls and water leaks will happen time and time again so we drive this motor home with respect). Our microwave didn't work, our fridge was making a loud noise, the slider had some sort of dent in it and the rubber seal was coming off, water pump was acting suspicious...that was it. These are all things that were fixed promptly the first time. All said and done, we were happily rolling down the highway roadtripping by the springtime. We are so happy that we purchased a Nexus and the next time we are going to purchase it from RAM Motors in New Mexico!! Show less

We took a Nexus Viper 2013 coast to coast and even to Juneau, AK. It was able to go on a ferry at Prince Rupert, BC all the way to Juneau. It is large enough to feel roomy and comfortable, especially the bedroom. The large windows by each twin-sized bed and the ceiling vent made for wonderful air flow and felt more like camping out, especially when camped by the ocean. The TV in the bedroom as well as the lights over the beds feels luxurious. Very, very comfortable bedroom. The size, 28.5 ft., is just right for camping in state and national parks. You will not be turned away even at peak times because there is always room for this one. Driving this is easy, and it is equipped with a tow package. It will perform well on California freeways and many back-country roads. The kitchen is roomy, with plenty of storage. The refrigerator works just as it should and the freezer really keeps food frozen. The three burner stove top with a vented hood and light makes cooking a pleasure, especially with the three outlets that allow for coffee makers, slow cookers or an electric skillet. The sink is a nice size and the cabinet has a fold out extension. The cabinetry is solid and has secure closures. The kitchen couch converts to allow two more sleepers for a total of four. The couch is very cozy and there is a TV in this area as well. The bathroom has a vent as well as a sky light in the shower, making it easy for a taller person to stand. There is plenty of storage in the bathroom. The Ford engine performed beautifully all across the USA, Canada and Alaska. The outside storage areas are galvanized steel with locking doors. Very well done. The passenger and driver seats are very comfortable and there is blue-tooth enabled radio. This is a solid RV. The dealers in Elkhart were pleasant and gave us a tour of the plant. They answered any questions we had and we've been able to talk to someone any time we've called with questions about operating the RV. This is a great RV, very comfortable and easy to maintain. The Viper is small enough to be easy to drive and park, yet large enough to feel like home. There is amply storage so you can travel through several seasons and store what you aren't using. The air-conditioning and heater are on a thermostat and keep the place warm in winter and cool in summer. This is a great B+ RV, perfect size and comfortable for extended travel. Show less