We really like the layout and the roominess. On the first trip out we found that the rear grey water tank release handle could not be opened, and the oven is not level ,even when the trailer has been leveled. we had 12 warranty items after only 2 trips. Mike Thompson RV. has had the trailer for 3 weeks and still does not have the parts. One of the cheep Chinese tires threw the entire tread , but did not go flat. No sign of road hazard but no one will pay me for the tire. Not happy with service. They give mostly excuses. Show less

We bought our RV in November 2018. My husband was retiring June 2019. This was to be our retirement pleasure to see the country. Big Purchase. We have had many issues, and was in the shop a lot! However, I have to be honest, Thor was awesome, responding quickly with the many issues we experienced. I cried a lot, was just very disappointing. But zthor was their to help, every time. Mike Thompson Santa Fe Spring General Manager, always ready to help. Cares about his customers. Thor head person for customer service, was a wonderful person. He was right there every time. Just a phone call away. Always very pleasant. Made the problems with the RV, a little easier to deal with. Kudos! Mark and Brian 😎 Show less

Bought this new Genesis Toyhauler at Mike Thompson RV. As soon as we got it home we realized that the fuel station does not work. I told them right away and we proceeded on a short trip with it. Then we discovered that the Fender wells were not built and sealed properly which caused highway rainwater to flood inside. I fixed the damage and fixed the Fender wells at MY EXPENSE! All I asked them to do is replace that defective fuel module. They have been giving us the around for a month now! We are seniors and I am a Vietnam Veteran with service connected disabilities. I am shocked at the way my wife and I are being treated! They have certainly ruined the excitement we had of getting a new trailer to do some traveling. Show less

Overall a good trailer,purchased in Oct 2017,so it's a 2018 model 398 king sweet. Some issues so far are: Front nose cap was flexing so bad the paint was cracking and a spider web effect. Mike Thompson rv had to remove and found that keystone never reinforced with fiberglass resin. The front entry door contacts upper corner causing closing issues.Not covered under warranty even though keystone has a 3yr exterior warranty from sept 2017 and on, my trailer is a 2018 built in June of 2017 so they deny warranty even though purchased in Oct of 2017. Thanks keystone!! The vinyl has started peeling off both bath room doors, 1 with shower,1 without. Not covered under warranty Week relay in leveling system malfunctioned, not covered under warranty, 350.00 to fix. $6.00 part. Ouch! Other than the issues stated, it's so far a good trailer. Just have to be a handyman to fix minor problems the arise. The chassie seems good, good breaking etc. Lol. Hopefully this helps. Show less

My experience with this motor home has been disappointing. It has spent months in the shop for poor workmanship issues. I have to bring in back 4 times missing many of our planned trips. Despite this, new problems emerge with every trip. This last trip that radio stopped working meaning my cameras were unavailable - a safety concern. I constantly have outlets that blow out. This is very disappointing. Moreover, Thor's response to get the repairs and correct materials approved only adds to my delays. Part of the delays in getting things done right belong with the dealer, Mike Thompson, who cannot seem to order the right parts in a timely manner, but the quality of the Quantum is where the blame lies. The cabinets are junk and fall apart, the finishings are also poorly installed. I have the entire rear window trim collapse. Trim comes apart as well not being properly installed. The user manual is worthless. Try to figure out what fuse is what, your cannot with the Thor manual. To be honest, most of the problems are minor, but in their collective they show a disregard for quality. Show less

After driving a fleetwood class c, we were looking to upgrade. All the reviews I read, said tiffin was the best, for our price range (around $250k). I will NEVER buy a tiffin again. Everything breaks on this thing. I won’t even list it all, there’s too much. Just now, the sliding door, covering the shelves in the back, just splintered apart, after we drove over a curb. We’ve had this for not even 3 years, already replaced the frig, side mirrors don’t work, material coming off the door, had the passenger chair replaced due to cracking in the vinyl, it’s starting to again, paint chipping off the front outside trim. Seriously, this thing is a lemon! And our dealership (Mike Thompson RV) is a joke. Charged us to fix the drawer latches (that keep breaking), only to find out they didn’t actually do it. Installed the new frig, but didn’t put any door locks on it, so it slams into the bathroom door. We had to duct tape it! They’ll keep it for a month before they even start to work on it! Show less

“Beware” After a month of research, I ended up making the biggest mistake, I chose a 2023 Wayfarer 25RW Tiffin motorhome from Mike Thompson Rv. I paid $175000 for the biggest pile of junk on this planet. Let’s start with the dealership. Sales people are not trained properly on all the products they sell. They lie and say yes to anything you ask to get the Sale. They are suppose to show you how to use all the features, my orientation lasted less than an hour with a person that knew nothing about this particular motorhome, anything I asked, the answer was, I don’t know. I drove out of the dealership without knowing the location of the USB input to activate Apple CarPlay. The following day I spent a whole day on YouTube to figure out how to use everything. I bought this motorhome to start traveling, specifically a Vancouver trip from California. On day #4 we took off from Los Angeles towards Vancouver, did not make it past Sacramento, had to drive back because everything in this motorhome stopped working one after another. First thing we noticed, the refrigerator was not getting cold, it was plugged in while we were loading the motorhome all day, then 8 hours of driving, never got cold. Second, it was a very hot day, to use the air conditioning, I had to leave the generator on, after a couple of hours, the generator stopped running, so now we also lost the air-conditioning. We decided to turn around and head back home before we got stock out in the middle of no where. I drove the motorhome back to the dealership the next day. It is now almost 3 months that I purchased this RV, and it is still in the dealership, I’ve only used it for four days. The dealership doesn’t do any repairs themselves, apparently they drove the RV almost 30 miles out to another location to get the generator fixed, it has been there for over two weeks and now I am told it’s going to be another two weeks before they get it back. After two weeks hopefully if it’s back, they are planning to send it out to another location so that the refrigerator can be fixed. When that is fixed and sent back, they are planning to send Rv back to Mercedes for issues with the key fob & brakes. They say it will be at least another 2 to 4 weeks before I even see the motorhome. When I called to complain about this situation, I was told if I wanted to, I could pick up the motorhome and take it to all these places myself. LOL, so basically I paid $175k for a brand new motorhome to take it from one repair shop to another!!! (I don’t think so) At 60 years old, I thought I have seen it all and learned from my mistakes, boy was I wrong. I called Tiffin motorhomes twice and left a message for someone to call me back and assist with all these issues, no one called. I called Mike Thompson’s Head Quarter, and left several messages for them to call me, finally someone named Bob called and said he would look into it and get back to me, he never did. Basically, I got the short end of the stick. I am in the process of retaining an Attorney to get myself out of this nightmare. I would not recommend Tiffin Motorhome’s, nor would I recommend purchasing an RV from Mike Thompson unless you like playing Russian roulette. Show less

We were told we were buying a high-quality travel trailer but we were lied to. Our first trip out the gray handle fell off of the gray tank, the spare tire fell off and could’ve killed someone, the sliding door to the master bedroom completely fell off, the drawers and cabinets that have hardware to lock them into place during travel don’t even connect to lock because they were installed incorrectly. The refrigerator stopped working, the electrical outlet plugs stopped working and the air conditioner completely stopped working. We tried to get all of this taken care of under warranty. We could not get any place to take our trailer to as they said there was such a shortage in repair staff. The first appointment we could get anywhere was so far out dated, our warranty would have been expired. Grand design would not extend our warranty to accommodate for this. Therefore we bought a problem on wheels. Choose a different brand they do not honor their warranties and they do not build quality products. Whoever installed the hardware must’ve been high as a kite. We bought it at Mike Thompson RV in fountain Valley and they were useless to us as well. Show less