I have had a GREAT experience with this trailer during the 6 years have owned it. It is a much better design than a traditional tear drop since you can stand up in it. I like the 2019 layout better the newer ones because there is more counter space. Never needed warranty or support so I assuming it's average. We have camped comfortably in the rain and snow. I found that the screen room needs two people to set-up. My only issues have been with the zipper and tent poles for the screen room. I had a upholster but in a heavy duty zipper. Coleman tent pole replacements can be found at Meyer or similar. Show less