Purchased Keystone Sprinter new in fall of 2019, since then all the ceiling lights have starting to flash at different times, Awning lights shorted out and burned side of the 5th wheel. Under the bar lights shorted out and burnt a spot on my bar, today the main ac unit has failed. Here's the rub, Keystone wants you to bring it in to my dealer to be inspected and get parts ordered then bring it back in a couple of weeks for repair, so much for enjoying your rv, you get to drive it back and forth to dealer instead of enjoying it a lake Dont' buy any Keystone rv Show less

My wife and I have been living in our Sprinter full time for just over 2 years now and have only had some minor issues. Had to replace floor light fixtures and a few overhead light switches, Queen mattress (standard rather than RV type) and both recliners for comfort reasons, and removed couch so that we would have more room for our dogs kennel. We did have a leak at our forward slide that suddenly stop for some unknown reason (thankful and hope it stays that way). Overall the unit has been fantastic, easy to hook up, tow, & set up, tons of storage, large shower, 12 Gal Hot Water Heater, my wife loves the kitchen, the floor plan is perfect for two. I would recommend the Keystone Sprinter for full time RVing, it's can handle the rigors of this life style and you will appreciate the comfort that it provides... Show less

Keystone is the ABSOLUTE WORST RV COMPANY on the planet !!! DON'T, I repeat, DON'T buy one. I have a 2014 Sprinter Copper Caynon that I bought in Feb 2015, [Dealer] said it was a demo ( another lie from another loser of a company ) even though some of the paperwork said it was new, I found out later , I was the second owner. I noticed at the delivery that the back wall looked "puffy" on the outside. The tech said that was because Keystone used a " floating " wall on the back ??? I bought it anyway because I was told it came with a " bumper to bumper warranty " NOT !!!I was concerned about the looks of the wall almost from the day I bought it. I brought the unit to Keystone factories in Oregon and Indiana where it was built and was told the same B.S. its a floating wall. NOW the whole wall is shifting and sliding down towards the bumper. EVERY tech that has seen it says it is from water intrusion for a very long time, probably right from the factory !! Keystone will do nothing as I am the second owner!! I even asked them to fix it and I would pay for it, they still said NO !!! The bumper to bumper warranty I paid $3900 for is worthless in this matter, they don't cover these types of problems. My insurance won't help because they also say the problem started at the factory and is NOT " sudden and accidental" so now I am STUCK with a camper I am afraid to move. MORAL of this story is DO NOT BUY ANYTHING MADE BY KEYSTONE or THOR INDUSTRIES !!!!! Show less

I bought a last years model. Had to leave Colorado for Jacob's RV in Nebraska to get a better deal; 40K for a new, wide body, mid-bunk fifth wheel with two A/Cs... good deal! I've had it 2 1/2 years, and I'm definitely surprised how few problems I've had, and we camp roughly 8 times a year. The interior is not as modern as I'd like, but the floor plan is ideal, and is more important. Mid-bunks are ideal IMO, and the big windows face the campground on this unit, unlike the newer 3571FWLFT Sprinter model. I pick my campsites based on the views because the windows are BIG. Watching movies in the main room with the family is fun and comfortable with ample seating. The kitchen is nice to cook in. The fridge is smaller than some, but big enough for us. Wife and I can watch movies in the bedroom and the unit is so big, the kids can carry on sleeping in peace, one in the loft, the other in the mid bunk. Midbunks are THE best floorplan if you want to accommodate a family AND maintain good views. I did find some modifications desirable (not essential). I added Morryde suspension enhancements with upgraded shackles and wet bolts (this is worth the $- your RV will thank you as you hit potholes). I changed to Goodyear tires after a flat that was NOT the fault of the manufacturer. It's only 4-point auto leveling (vs 6 point), so I added SteadyFast stabilizers. The newer Sprinter grayish brown cabinets are lovely, but my 2017 is heavy wood grain brown. I might paint the cabinets, but I'm concerned about the vinyl wrap of the cabinet frames. It's peeling and bubbling in a few places. Some of the doors don't latch very well. The main living space would benefit from an extra heat vent. The slide outs are cable operated, and some will knock this, but so far so good! And it also makes the RV 1,000 pounds lighter. My gripes are minor considering the RV has had so few issues. If I bought again, I might consider a Keystone Avalanche for the hardwood cabinetry, if your truck can handle the weight. I find the Avalanche's lack of popularity confusing. Avalanche is awesome, but my Sprinter has also been a winner for the money. Show less

We bought a 2014 Keystone Sprinter in Jan. 2015, supposedly as a demo. ( NOT ) I inquired about the puffy look in the back wall before taking delivery and was told that the Keystones had a "floating" back wall and the some time look like that. WRONG AGAIN !! That puffy look is caused by water intrusion , the moisture swells the rear skin and makes it look puffy. It has been getting worse ever since. This past summer I was near Elkhart In. and stopped by the factory for a tour and to have the factory look at this thing. They said the same thing" it is a floating back wall, it was fine. 1 month later the back wall is FALLING OFF !! I called Keystone and they will do nothing as I am out of my warranty period. My local RV tech said it was water getting in there and swelling all the wood and rotting it, it needed a whole new back wall. I say it can't be, before I bought this unit, I had called Keystone and inquired about the construction, they said " there is NO WOOD in the back wall, all metal supports " Go to Youtube and see my video # 1nn9PUrWEMk to get the REAL STORY ! OK, I call Keystone again! Please fix this thing right, I will pay you to do it. They say NO!!! So I am forced to do this myself, I am lucky that my neighbor is an ex Keystone employee and knows how these things are made. Se we take off the corner molding that holds the whole corner together, reach in and find all the wood all wet and rotten, we were removing chunks of it with our bare hands. At the top we find the roof membrane did not even extend down around the corner and had a gaping whole allowing water to get into the wall. CLEARLY a screw-up at the factory. And BOTH corners were like that !! The good news is we put new P.T. wood in there reinforced the wall with some 3/16 aluminum plates, fixed all the leaks and got it dry inside. It is now BETTER than new, other than the puffy look that I can do nothing about, but she is ready for the road again. MORAL of the story= DON'T BUY KEYSTONE or ANYTHING built by THOR industries !!! THE DESIGN, CRAFTSMANSHIP, QUALITY of KEYSTONE RV's leave MUCH to be desired !!! Their customer service is NON-EXISTENT !! Show less

My wife and I upgraded from a 2011 Keystone Sprinter to this hoping to get better use out of the bunk house layout. While that worked out, we have had many issues we did not expect. 1: the build quality is lacking. Dried glue is visible throughout the interior, trim is separating, sliding doors come off rails. 2: sewer tanks are leaking into drain cap. General RV cannot seem to replicate the leak and I've had to get creative to avoid a mess. 3: rear grey tank dump valve is seized. It is located right behind the driver side tires and is covered in road grime. General RV won't cover the replacement as it is a "maintenance failure" on my part. 4: Exterior kitchen leaks rain water into bunkhouse. 5: Perhaps this is because the camper is 37' long, but towing it is no walk in the park. Tow vehicle is a Ram 3500 crew cab long bed with the Cummins engine. Power and braking are fine, but stability on the interstate at speed is very squirrelly (with sway bars adjusted per dealer (and double checked by myself)). 6: OEM tires are garbage. Curb side rear tire was perfectly inflated, but blew apart (like a retread) tearing my propane lines to my fridge and stove away in process. Tires came with a 5 year warranty, but General RV of Ashland VA won't return our calls. There are other smaller issues, but we are already looking for the next camper. We will not be considering Grand Design. Show less

When I walked into my Sprinter FWDEN I loved it! We bought it in March 2016. We didn\'t need the A/C until June but we had 30 AMP hookup and could not run the bedroom A/C at the same time as the Living Room A/C. It did not cool very well at all. We decided we would take it to have it looked at. The dealership we took it to had to fix the tape in the duct work and some other things and thought that it was fixed. We took it out that weekend to try it out. It was not any better, we took it back-they thought it needed a new unit. They called Coleman, they said they would send a new ceiling assembly to fix it. It definitely helped the air circulation as it just goes through the duct work now instead of the assembly vents. Our dealership told us there are several problems with the setup of this unit. (They do not sell this particular unit at their dealership) They told us for starters that there are only two vents in the living room and one in the kitchen but it\'s closer to the living room area. This camper has high ceilings and the skylight in the kitchen area puts out a lot of heat (It could burn you when the sun is on the island) We purchased some foam insulated pillows to put in the skylight to keep the heat out. They told us that if we were camping when it\'s really hot we will need at least 50 AMP to run both A/C units and then several fans will need to be running to keep the air moving because of the lack of vents. The slideout ceilings in the living room were tested with a gauge and it was running 100 degrees with the living room a/c running. There are not many electrical outlets in this camper to run all of these fans! The location of the thermostat is too high on the wall in the hallway to the bedroom. Not all the storage areas outside have lights and the only light on the outside is the awning light and light under the step. When I first got my camper home the trim in the kitchen above the stove was already falling down. I had to nail it up as it would not stay up with glue. Now after getting it home the trim in front of the closet in the bedroom is loose and I will probably have to fix it also. I am going to talk to Keystone about possibly putting in another vent in the Kitchen to help cool it and see if they will pay for it as it is a design flaw in this unit. The positives about this camper are the auto leveling, the remote for the slideouts and awning, sleeping capacity, & residential fridge. Hope this helps in your decision making when buying an RV! Show less