We upgraded to this rv to fit our family. We love the floorplan of this rv. The first trip out the inside refrigerator stopped working trim coming loose everywhere and the black tank flushes didn't work. Needless to say it had to go back for repairs. Getting ready to take back again which will be twice in 12 months. The back jacks have stopped working more trim coming loose and bedroom door coming loose from wall. Be very cautious when buying a cougar half ton 5th wheel!!! I will never purchase a another Keystone product very poor quality!!!!! Show less

My best description in dealing with Keystone RV is "Buyer Beware". We ordered our Keystone Cougar Half-Ton back in February 2021 after looking a lots of different brands of travel trailers. What sold us on the Cougar was the new white interior with Shiplap accenting. When our Cougar finally arrived at the dealership in May 2021, we went to pick it up noticing that the Shiplap and other interior molding was omitted. Since the dealership was willing to make everything right, we decided to take the camper home and to circle back to get these aesthetic issues taken care of later. That was a big mistake on our part since Keystone has now denied our warranty claims since they say the Covid-19 parts shortage is why these interior parts were omitted. So now we are paying the dealership to find some similar interior molding and Shiplap so our camper will be complete inside. I understand the Covid-19 has caused lots of shortages but it seems to me that Keystone would be willing to do something to help us complete our interior. But Keystone RV Customer Service has left us without any options of assistance and will not do anything to help us out. And after thinking about our situation, it also makes me wonder if they were bold enough to leave off parts in plain sight, what did they decide to leave off that we can't see? This is our second Keystone RV Travel Trailer and it will definitely be our last. Again, if you are looking at purchasing a new RV, don't walk...but run from Keystone RV products. Lousy quality and they just don't care about taking care of Customers after the sell. Don't allow Keystone RV to rip you off like they have done my family. Show less

I purchased this 2018 Cougar half ton 5th wheel in April 2019. I had recently retired and planned on traveling and living in the 5th wheel. What a mistake I made by buying this piece of junk. Within the 1st year it had a new roof,a recall on the outside grill, A cable to one slide came loose from the wall, t j.g e front air conditioner went out. All of this should have been covered under the warranty but keystone refused to pay. Siting consumer error. This trailer has been in the shop more than out. Currently the converter is outages nbbbb d pulls the batteries down. Then nothing works. I intend to upgrade to a larger RV but it will not be anything made by Keystone. I intend to tell everyone how sorry these RVs are. I paid for a lot of money for this trailer but now I could not give it away. If your reading this review save yourself a lot of grief and do not buy anything made by Keystone. Show less

Experience- 27SGS floorplan has served my needs and met expectations thus far. *I looked at many other options and was surprised when I found the 27SGS. I did not want a bigger truck, my 3/4 ton handles it well. The quality overall is very good, normal minor things. Just like a new home or car, there has been a couple of cosmetic items, but actually LESS than my previous “name” rv or truck. Far less. I have never seen or bought anything new that did not have something a little bigger than cosmetic, that needed to be addressed/repaired. Unfortunately, I have one (ONLY ONE). The response has been professional thus far and I am appreciative. My overall experience has not been negative or what we see about the rv industry on TV thus far. My experience to date is very good. I would recommend the Cougar 27SGS to anyone looking for a quality half ton fifth wheel. At the moment- I cant expect a more professional response and pleasant experience. Alverado,Tx. floor plan and living space is very livable- *some of the non cosmetic features that Keystone has now made standard are impressive, ex- solar, Suspension upgrades, Insulation in front, auto leveling. *Really cold weather came after taking possession- front cap was at room temp during very high cold winds. Insulation was obviously there as sold to me…Overall value appears consistent. Surprised with amount storage, as I moved items in. *bedroom storage would serve better if small wardrobe cabinets-on each side of bed were a lil bit deeper, to fit a wardrobe bar and hangers. I do have a couple of normal punch list items- but they have been acknowledged as expected. I have only towed it twice to date and it was easier to hook up than a bumper pull. Spent aprx 16 nights in rv to date. I would definitely recommend the Cougar 27SGS I was cautiously optimistic at start, the Cougar 27SGS was one of the last rvs I looked at. The after the sale support has been as sold to me thus far. Ive seen ownership after the sale. I rarely see that. I am pleased with all to date. The 2022 Cougar 27SGS was a pleasant find. Show less

The Keystone Cougar Half Ton 27RES is a good sized trailer, allowing one to relax in comfort. The 2 theater style chairs, in lieu of fold down couch, are comfortable and have built in drink holders and storage compartment for TV and Radio remotes and other goodies. It has an RV King Size bed, made more comfortable by the memory foam topper we added. The bathroom is roomy with a good sized shower; adding a rod over the top of the shower increased our hanging storage for coats and such. We always had plenty of room for storage (extra) with cabinets over the TV, on the end cap, in the kitchen, in the bathroom and over/around the bed. Not to mention the pass through storage on the exterior, the fold down bike/storage rack on the back and room in the outdoor grill/fridge area. The automatic levelers are a little tricky to understand and can take a little finessing to get it leveled, but a lot easier than manually extending the jacks. Towing is made easy with the Equalizer Sway Control Hitch and back up camera. This trailer has a polar package, rated to 0° and a fully sealed underbelly. We bought this trailer when we retired and was our introduction into the RV adventure. We are happy with our purchase and love the time spent together traveling. Unfortunately, we no longer are able to take it out and must let it go. We have kept it very clean and made some homey decorative touches, that are easily modified if desired. Show less

Our first RV was a 22 ft travel trailer that worked well for us as weekend warriors - but now that we can work remotely, we decided to upgrade to a larger trailer with enough room for us to spread out and work. We have owned our 2021 Keystone Cougar Half Ton 29RLKWE for a year now, and just returned from a 6 week trip. Positives about this travel trailer: We chose this model because the floor plan resembles some fifth wheel floor plans we liked, but our truck doesn't have enough payload capacity to handle the weight of a fifth wheel, so we chose this model. The living room with the large tv, fireplace, couch and recliners......makes this feel like we are at home and not a travel trailer. It's really spacious. The king size bed is also a nice feature to give us plenty of space. The large tanks make it possible to go up to a week before needing to dump. This is a very good floor plan for long trips. The outdoor kitchen comes with an additional fridge so we can store more beverages and food when hooked up to shore power. There are plugs everywhere so there is no problem charging gadgets. Ours came with a 2nd AC unit, and a solar panel....both of these are awesome to have. Here are the negatives: The bed is a PAIN to make. This is pretty much true about every travel trailer though. The wardrobe slide is designed to come in just above the mattress - this becomes a problem if you have a topper and/or a comforter. We have to slide these off the corner of the bed before bringing in the wardrobe slide- so it's really only a problem when we are leaving a place. Storage is a bit tight considering the size of this trailer but I weighed my trailer fully loaded and had more than 2000 lbs to spare. Keystone installed the Trailer King tires on our rig, and they had to be replaced after only 1500 miles because the sidewall was starting to separate. Some of the drawer slides broke, some of the window blind valances shook loose on our trips. The "Capital Grill" that came with the trailer is useless. I am looking to remove it and drop in a 22" Blackstone griddle. Would have been nice if it came with a griddle instead of that silly grille. I also wish the outdoor kitchen had a sink. The awning is pretty small. We miss the 20' awning that came with our previous rig. This one is so small....it's practically useless for hanging out under it because it is right over the door and only about 8' wide. Show less