We chose the 2016 Keystone Cougar 327RES th wheel in 2016 The floorplan mimicked our 2013 Keystone Passport TT. It is our 3rd Keystone RV. We ran the gamut with a Keystone hybrid, TT, 5th wheel as money Show less

My best description in dealing with Keystone RV is "Buyer Beware". We ordered our Keystone Cougar Half-Ton back in February 2021 after looking a lots of different brands of travel trailers. What sold us on the Cougar was the new white interior with Shiplap accenting. When our Cougar finally arrived at the dealership in May 2021, we went to pick it up noticing that the Shiplap and other interior molding was omitted. Since the dealership was willing to make everything right, we decided to take the camper home and to circle back to get these aesthetic issues taken care of later. That was a big mistake on our part since Keystone has now denied our warranty claims since they say the Covid-19 parts shortage is why these interior parts were omitted. So now we are paying the dealership to find some similar interior molding and Shiplap so our camper will be complete inside. I understand the Covid-19 has caused lots of shortages but it seems to me that Keystone would be willing to do something to help us complete our interior. But Keystone RV Customer Service has left us without any options of assistance and will not do anything to help us out. And after thinking about our situation, it also makes me wonder if they were bold enough to leave off parts in plain sight, what did they decide to leave off that we can't see? This is our second Keystone RV Travel Trailer and it will definitely be our last. Again, if you are looking at purchasing a new RV, don't walk...but run from Keystone RV products. Lousy quality and they just don't care about taking care of Customers after the sell. Don't allow Keystone RV to rip you off like they have done my family. Show less

I reciently purchaced a 2009 Keystone Cougar 320 SRX toyhauler sight unseen I had heard that they were well built Rvs. I was fairly disappointed when it was delivered in the lack of quality in most aspects of the RV. There is no way I would ever consider buying another Keystone RV. Look close before buying they are built with cheap materials. Show less

This is a very spacious RV plenty of options. We’ve had nothing but problems from D laminated slides warped moldings warped outdoor kitchen door cable TV issues broken thermostats we had to have a slide completely taken out and restored this is our second Keystone cougar,we are very unhappy with the quality and when I contacted Keystone directly they told me I have to leave room for error because they’re Put together by piece work. Show less

I’ve always been told that Keystone has always been at the top of the RV line but never owning one I just figured that was just something everyone said to justify the cost. My first keystone was a used cougar fifth wheel toy hauler and I just always thought to myself, ehh, it’s ok, I mean it’s a camper so it’s not going to be all that no matter the brand but boy was I wrong! When we were looking to trade up this last time we investigated, researched, and you tubed every manufacturer of 5th Wheels from $10,000 to $100,000 and we decided to stay with Keystone, why, two words “The Montana” We traded the cougar for a Montana 3721rl and WOW the difference is amazingly different! The quality, the sturdiness, the comfort, the class, all unmatched in the price range we were looking at. The advertisement for the Montana says it’s “NORTH AMERICA'S #1 SELLING LUXURY FIFTH WHEEL”, and I see why, it’s the best in my opinion! Show less

About the only positive in this review regarding the Keystone Cougar product is the towability. We purchased the 2020 Cougar 29RLKWE with the expectation of this being a higher quality travel trailer. Much to our surprise, I was more than disappointed by its quality, livability, and specifically the warranty or lack thereof during Covid. We had ample communication with dealership with all documented and still left to pay the repair bills. Recently we had another issue with the floor, service manager where it was purchased told me they have seen this area fail many times. I spoke with Keystone and the dealership and mentioned what was said, denied, nothing they could do, out of warranty. I am a small business owner and wouldn't dream of telling people that I didn't care, and sorry man you have to deal with a below average product and fix it yourself. All you potential RV people, do yourself a favor, read reviews and learn from their experiences. Buyer beware !!! We are nearing retirement age and have several friends looking to buy an RV, I definitely won't recommend anything by Keystone, Buy yourself a tent, you'd be happier ! Show less

We have had a few warranty issues on our NEW 2022 Cougar 22MLS travel trailer. KEYSTONE covered most, but declined to cover a big gap between the driver’s side front window frame and the interior paneling up to 16″ long and you could stick your hand in all the way from bottom to top. Had RV service center and myself submit for approval to Keystone and was denied. Keystone claims that 16″ panel gap is “within Factory Spec” non-warranty issue. I said, what about the passenger side that is tight and has no gap between frame and paneling? Shouldn’t driver’s side be seamless too? Nope, gap is within factory spec. Not one $ will be spent on KEYSTONE brands when we look for another trailer to purchase. Show less

Recently we bought a Cougar rv by Keystone(Thor mfg). We could not get the air conditioner to cool the coach more than a couple degrees below the outside temperature. The dealer we bought the coach from "bent over backwards" try to remedy the problem but was unable to solve the problem. Keystone was not willing to help solve the problem. Our dealer was out some expense for parts(Keystone will not reimburse them for those parts and told us to park it in the shade then terminated our conversation. It is now my mission to mount a sign on the back of the coach warning people to not purchase one of these coaches. Show less

This is the worse RV we have owned. The cabinets are all like pressed sawdust and they are covered in a paper. They peel very bad. I would never suggest purchasing one. We are very disappointed in it. I will not tell any of our friends to purchase one. We should have kept our last unit which was a 2010 Keystone Cougar. That was the worse thing we ever did was get rid of it. Show less

We've owned this rv for 2 years. Very easy to pull and easy in/ out of gas stations. It's the perfect size for 2 adults but will sleep up to 6 people. We've never had an issue with it but saw a Keystone Cougar 24rds model that had a u shaped dinette. The rv is about 2ft longer and will accommodate our adult daughter sleeping in the dinette. We purchased this one and now need to find a new home for our other one. Nice rv! Show less