Had problems from day one. First camping trip the sunroof leaked. Had to reseal the seam. Then a strap under sofa broke. Had to replace sofa. Then a leak was found in ceiling. Ceiling bubbled inside, big water stain on sofa from leak. Only 2 years old, Keystone refused to fix. Do not buy a Keystone Passport Ultra Light. Save your Money, Invest in anoter camper. Keystone terrible Mfg. Show less

We have a 2015 Passport 2920 BH that is just two years old the front of the camper has sunk in places and wrinkled places and delamination this camper has done this sitting in the yard. We take care of our camper it is washed and waxed and checked for leaks. Keystone will not fix the camper. This is our second Passport from them. The first one fell completely apart they replaced it with this 2015 and it is doing the same thing. Stay away from keystone campers! We will be buying a fifth wheel later but it will not be a keystone! This has taught us an expensive lesson about Keystone campers. Their campers are not worth the money you will be paying for something that will not hold up over the years for your enjoyment. To fix this camper they asked us 1,500 dollars. In two years we have only used this camper five times. If you are looking for a keystone product just keep in mind that once your 1 year warranty is up keystone does not cover any structure issues no matter what. We thought that once keystone replaced our first camper we thought that surely they had remedied our camper problems they just gave us another one of their bad products. Show less

I purchased my 25 foot long 2021 Keystone Passport back in May. There were a few small initial problems: leaky water line under the sink, trim strip fell off of ceiling....both of which I had to fix myself because of the backlog at the dealer. When I took the unit in to fix the other issues, including screen door misalignmentand bed misalighment, the dealer also found that the window seals were cracked and pealing off. After contacting Keystone, they were informed that this was NOT covered under warranty. My call to Keystone confirmed that. The dealer wants $800 to take care of it. Now seriously. A six month old camper, and the window seals are already shot!? No way that this isn't a factory defect. I encourage everyone to avoid this manufacturer and this model. Show less

Bought this in 2022 to replace a 2008 Keystone Passport 255BH. From day one there were many problems! 1st trip I couldn't get the door open, the rear storage door would close, panels popped loose from the walls, water heater didn't work, trailer brakes didn't work. From here the problems kept getting worse. I contacted Grand Design but they did NOTHING. My dealer fixed what they could but the problem lies in the walls, meaning the walls shift while being towed and causes tons of issue. The dealer contacted Grand Design and they said the door keeps sticking closed because it was hot and in the sun causing the door to swell. It's now 2023 and my list of problems has grown to 3 pages worth and guess what?! Grand Design won't stick behind their product.. Show less

My Keystone Passport GT is a piece of junk. It is a 2021 and is a 2400 RB. Nothing but problems out of it and horrible management and Keystone could care less. This is based on my own personal opinion and experience. I also climbed the back ladder and it broke and they claim I told them it was cracked and then I did it. Not true ! It cracked because of me climbing it and no sticker on it telling the weight limit. I had a warped refrigerator door, warped cabinet door. Both sliding doors coming off the tract. Top of shower coming apart. Sharp edges on some of the wood. The bed was not the original bed. Someone switched it out and the whole bottom of it was ripped. The wood on the right side of the bed was all chewed up. Sawdust still coming out everywhere. Light covers come of everywhere in the camper after you have been on the road. The GE A/C is so loud that you can barely hear the TV. Lot more stuff I found. I find the Director Of Operations rude and unprofessional for Keystone RV. Please buy a Forest River or something else but I would stay away from Keystone RV. Please do your research before you buy a Keystone. Message me for a ton of complaints about them. Show less

I have a 2021 Keystone Passport GT 2400RB. It's a piece of JUNK. I have made five or six 300 mile round trips to have my camper worked on. Fridge door warped. Cabinet door warped. Big chunk of plywood was missing from the end of the bed and splintered out. Someone took a new bed out of another camper and replaced it with a used one that was ripped on the bottom, Stabilizer jacks only worked on one side. Top of shower door was broken. Every single time I drove the camper somewhere, about half of the light covers would giggle loose and come off. Last time I took it to get something fixed, 5 of them had fallen off the inside of the camper. Bedroom and Bathroom doors would keep coming off the track. Shades screws in two places just popped out of the wall. One more shade will not come down. Sawdust still comes out everywhere after you have taken it somewhere. Most have been fixed. Here is the kicker. I climbed on the ladder on the back of the camper to walk on the roof and the ladder broke and I fell on the hard surface on my back. In bed for a total on and off for over 2 weeks. Did Keystone care? Not one single bit. I was given a $750.00 goodwill check with extra attached to it for a new mattress I bought. That didn’t even make a dent in my losses of lots of money. That doesn't count the injury to me due to the negligence of Keystone RV for not securing a ladder on the back of the camper correctly. I have had my camper for 6 months. That is half of the factory warranty. I asked them to extend my warranty and they refused. They asked me what I wanted. I said I would settle for $5000.00 and extend my warranty. They refused that also. I am going to let the news media, the Attorney General’s office, the court system, and do other things so this doesn’t happen again to someone else. I am the type who will never sit still for something done wrong to me. They will probably reply with a standard answer like most. I wish I had read the BBB reviews before I bought this lemon piece of JUNK. I will not stop until Keystone stops taking advantage of people. I have already talked to a lot on Facebook and other sites about the problems they have. This is far from over. Show less

We lived in the Keystone Passport 219BH for about 6 weeks straight. We towed the travel trailer from Virginia to Indiana up through Michigan and into Canada, around the great lakes, back down through Niagara, then back home. It was a once in a lifetime trip and we created so many lifelong memories. We had up to 5 people living in it at one time. My adult daughter stayed with us for about a week of the trip making it my wife and I, and three teen agers. Five people in the RV was tight. Four was comfortable. We had no problems with it the whole time even though it was slightly used. There are no slide outs which means less issues to worry about, but moving throughout the RV with 4 or more people makes it a little tight at times. Despite that, our experience was very comfortable and cozy. We used the propane heater a little bit and it made the RV warm quickly. It was also very efficient. We cooked all of our meals in the RV and only needed to fill one of the 2 propane tanks the whole time we were camping. The AC worked really well too. It was hot in Indiana at the time, and we could always sleep comfortably inside at night with the central AC. I liked the fact that we could direct the AC vents to aim were we wanted so that if I was hot and my wife was cold, I could aim it right at me. The outdoor grill and water spigot were very convenient. Ours had electric tow hitch and stabilizers which made it so nice. We could set up and take down in 15 minutes. For the price, it was worth every penny and made of high quality materials like the fiberglass outside and cold weather underbelly. I was super happy with the investment we made and money we saved compared to staying in hotels. Show less

We purchased a Keystone Passport Grand Touring in July 2015 from Red Deer Alberta. This travel trailer is supposed to be Extended Season camping. We have to say, we are very disappointed in the workmanship that went into this trailer. Now after only 3.5 years we have water damage throughout the trailer. We take partial responsibility for this,as we didn't realize that a long seal attached to the roof had opened up allowing water to get in over time. That being said the technician said there had little or no sealant along the seam on the roof on the door side. Once our RV Technician started taking the trailer apart he found there was no putty behind the molding strip on the outside of the trailer, just above the black surrounding of the lower part of the trailer and that molding strip had hardly any silicone to waterproof anything – this has nothing to do with us, this is the manufacturer. Water now went behind that molding strip and went through the screw holes into the trailer. Also, where the awning wiring is going into the trailer that hole was not water proofed either. When they took the awning off, water was pouring out; this means that water went through the wall into the trailer probably for a long period of time. The strip on the roof had not screws in all the areas it should have had. Putty was applied, but since no screws were there, water was also going through those holes. That the roof seal is cracked, we take partial responsibility for that, but should it have cracked from front to back in just 3.5 years......probably not. The seal around the bedroom window on the awning side was pretty much non existing and water was coming in there as well. These are just the things our technician has noticed for now since they are still taking the trailer apart. We are going to have a $10,000 bill for this work. As you can see, we are having a lot of problems with this unit. We purchased this trailer because we were told that this is a good trailer and that it is an extended season trailer. If so, these trailers should be built with more sealant, and better workmanship. I will update this review when I have more info from our technician. We are totally disappointed and are regretting this purchase Show less