Bought band new a 2015 Keystone Outback nothing but problems cabinets breaking, the side by side cabinets don't close unless you align in the middle & close simultaneously, shower leaked & the toilet leaked. Repaired under warranty the toilet & shower & tried our cabinets but dealer changed staff so much we were swept under a rug per say! Finally resent them proof emails that we filed a complaint while still under warranty with the attitude we'll see what we can do. Shameful Keystone doesn't even back their own products. Very disappointing! Show less

We researched and looked at RVs for over a year. We bought a 2019 Keystone Outback 330RL because of its size (almost 39’) and because we wanted something we could live in full time. It has a great floor plan, (island kitchen is my fav!), it’s roomy, comfortable, with a great outdoor kitchen. Has a huge wardrobe, king size bed (not a true king, but we found sheets to fit), quality awning and great steps. This RV can handle hard rain, high wind, and pretty much any weather condition. We have had zero problems with this RV. Although, we would not buy another RV from the dealership we purchased this RV. The dealer did not and refuses to provide our sprayer for our outside shower. We will likely have to buy the entire kit online. We quit our jobs and have been full timing just over four months! We love it and love our Keystone Outback! Happy travels and stay safe out there! ❤️ Show less

What a piece of garbage! We used to own a 2016 250 TRS Outback and it was great. We downsized last year to a smaller, newer trailer, mistakenly thinking the quality would be similar. Boy we’re we wrong! Some of the problems we’ve had include both tire cover partially tearing off while towing, the balances over the windows pulled off the walls, the rear stabilizer stopped functioning, and now we can’t get the bed to slide out. Don’t but this trailer, or any other newer Keystone products. They don’t build quality and they don’t support the garbage they build. Show less

I had just gotten a job to move from Oklahoma to Florida when there was an RV show in town and we went there and bought a 30 foot keystone outback Sydney fifth wheel. It towed great through a near hurricane all the way to Tampa and we lived it it for three months very comfortably until we found a permanent house to purchase. A few months later I went out to make my monthly check on the fifth wheel in storage and discovered the rubber roof had shrunk leaving a gap all the way around The edge of the roof except for the front clip. Keystone and the roof manufacture said it was rat damage but nothing else in the storage area had that problem and how did Rich get of the roof when there was nothing within 30 feet. My insurance company graciously I said that it was storm damage and paid out $9000 to replace the roof. Later that year we took it back to Oklahoma to visit and a 15 foot section of the side fiberglass came off on the highway in Louisiana on the interstate. My insurance company paid $6000 repair it. We took it on a 200 mile trip to go sightseeing with no problems, then a three day trip to South Florida with no problems It sat for another two years and as we were getting ready to take another long trip we discovered the rubber roof had leaked again and destroyed the floor from front to back where it was spongy. The insurance company refused to pay for a second new roof. It was less than a year old when Keystone and the roof manufacture both refused to fix it calling it rat damage. I will never buy another Keystone product. I now have an all secondhand 2002 motorhome. Show less

Bought outback 333fe superlite 2017 brand new . From the first day the company delivered it was nothing but one problem after another . The power jacks would not work the stereo went out the tv stand power button for hiding the TV stopped working. The door moldings front and back were not affixed correctly as you could see down to the concrete outside . The fuses kept blowing out and on and on it goes . Now remember we had not even used it yet . The company came and picked it up and retuned it in late August . We sent it to florida and did not use it untill Jan . Started having problems right away electrical. Heating. water , bed fell apart a/c problems . The water heater rod was corroded more than half way thru discovered on 3rd day of use . The slide outs did not work , the rear master bedroom heater was a joke very little heat . The furnace made strange whistling and high pitched tones noises . We had to repair and or fix something everyday . Not much covered by warranty. We were told by the factory and the seller these things were normal wear and our responsibility this was from day 1 of use. The other problems went to numerous to mention . Nothing but a headache so sorry we bought a keystone product sold it lost a ton of money actually glad for the loss and the fact it is gone . I will say when we sold it everything was by that time fixed and working all at our expense of course . P.s. they did fix a/c thru the a/c company not the manufacturer or dealer . Be careful people on the selling end all was rosy and beautiful. Show less

Be warned! I bought the 240URS Outback camper new so I wouldn't have to deal with someone else unseen problems and wanted a warranty. I liked the floor plan of this toy hauler and being that Keystone has been around for a long time I expected quality and customer satisfaction as they claim. I was wrong! 5 months after the 12 month warr. expired I noticed the wallpaper beneath the table side window peeling from the wall. It was obvious this was due to a window seal leak. This leak didn't happen and show up overnight. It had to be leaking for sometime, due to rain or washing, to get soaked enough to show up. I took it to the RV dealer and the experienced qualified Technician told me the leak was caused by the foam used to seal the window did not cover the window opening correctly. He personally told me the opening was about a pinky finger diameter. He sealed around the window with a special sealant that wasn't done at the factory. I called Keystone manufacturer and the woman stood by the 12 months warr. I had sent them the work order and have not heard back from them. Evidently their words such as 'Quality and 'customer satisfaction' are just words they use in their ads and do not stand by them. It's obvious the seal opening was missed at the factory, dealership and me. It wasn't anything I or the dealer could have prevented. It was just an unseen error that the factory won't warrant just after 5 month of the original warr. It was as if once the 12 month warranty was up any problems I have, other than structural, they didn't want to have anything to do with my camper as if they didn't even make it. It was if I was just the unlucky buyer. I guess if it didn't rain or I didn't wash it this would have never shown up. Other problems I've had were Faulty wiring to the furnace, which was covered under factory warr. within a year, thread stitching coming apart on the sofa cushions, dining seat cushions sewn incorrectly, CD/DVD/Stereo system faulty which will be covered under extended warr. I purchased. Being retired I plan on buying another camper in the near future. I learned, now through experience, not to buy another Keystone camper. Their craftsmanship, quality and customer satisfaction isn't what they claim. ~jerry Show less

My tow vehicle is a 2011 F250 6.2 gas ext cab 8’ bed. 12,200 tow cap. It pulled with no problems after what I had to do to make it so. Was excited to find a TH with isolated garage. Little info at dealership, but expected tongue weight w/in my Class IV hitch. So wrong !! Bought a scale and found TW was 1700 lb. unloaded !! Later found online brochure stating TW as 1500 lb. I upgraded to class V hitch & sway pro 2000 lb hitch to stop excessive sway. After 6 week trip let me tell you the floor plan is poor. Storage space for cloths & RV supplies is severely lacking. Main bath is too small & the 2nd bathroom is a joke. Unless your a small child cleaning up after doing your business is next to impossible. Sit on the toilet & imagine it yourself. The shower is small & curtain does a poor job keeping the water inside. The garage is great, the couch is comfortable but a small Television off to the right leads to neck pain. The bedroom is cramped with little space to get around. Mind you my wife & I are not tall & of normal weight, but constantly frustrated by the shortcomings noted above. I cannot recommend this RV. Build quality is good, but livability is severely lacking for long term travel. Now considering trading in for a Keystone Outback 324cg or 335cg. Show less

WARNING-Keystone is NOT the company of quality and service as in the past. Late September 2016 we purchased a 2017 Montana High Country 310RE. We uncovered it a few weeks ago (March 2017), discovering roof issues. Trying to keep this short as possible, my review consists of their actual response to not honor the warranty and our response, which they have completely ignored. Our dealer is shocked by their response, and is also stuck, trying to help us. KEYSTONE RESPONSE-As discussed and relayed via phone, we have fully reviewed your case file, and photos provided. Keystone does respectfully decline participation in the request of replacing your roof. This will be our final determination regarding your case. This is a warranty exclusion outlined in your Owner's Manual which I have attached to this e-mail and summarized below. "Keystone will not be responsible or liable for incidental or consequential damages of any kind or nature that result from any defect in the recreational vehicle. The disclaimer of consequential damages is not dependent upon the warranty fulfilling its essential purpose." Please note, Keystone does not recommend aftermarket products for their units. Any failures or issues that may arise or are related to or from an aftermarket product will not be warranted. We do appreciate the opportunity to review your request. OUR RESPONSE - Wow. That's all I can say, is wow. The warranty doesn't cover defects of a trailer that left the factory with waves, uneven plywood, and areas of the plywood lifting off of the frame?? There are also areas of staples coming up and no flashing to protect the rubber roof from the plywood. We have read and found information from those who didn't find these defects until they discovered leaks in their travel trailer. I guess we should just be happy we found this mess before any leaks occurred. But, according to the statement below, Keystone also states it will not cover any aftermarket product. So, if we repair on our own, in order to keep the trailer from leaking, this will void the entire warranty??? This is all very confusing... We thought warranties were made to cover defects??? We never would have dreamed to look for 'fine print' such as this in an owner's warranty manual. We thought maybe some of the minor issues we had with our previously owned 2013 Outback (we purchased brand new, because we found more time to start camping again) were because it was smaller and considered more of a mid-line quality travel trailer. About 12 years ago, we purchased brand new and were the proud owners of a Montana Mountaineer. We really enjoyed that trailer, but time didn't allow us to use it much and we regretfully sold it. So, we thought by spending our hard earned money (quite a bit, I might add) to again purchase a 'better quality', top of the line, Montana High Country, we would not have many problems. This purchase of the Montana High Country, in addition to our previous purchases, shows how much faith we had in Keystone. Our plans were even to purchase the ultimate top of the line, Montana, in a few years, as our retirement 'home'. I guess, since we never encountered any major issues before, we have been disillusioned in thinking that Keystone cares anything about their customers. Mr. Jackson, we are just sick over this. We purchased this trailer at the end of September 2016 and have only been out in it twice before putting it away for the winter. We are not trying to 'pull one over' on your company or get something we don't deserve, we just want to be treated as a respected customer. We are very confused. So, if the warranty doesn't cover DEFECTS, do we sue Keystone for selling us a lemon? Respectfully, Show less