How about my Montana high country 305rl August of 2018 frigerator give me problems first it went out and the latches on propane doors was not on lights in the bedroom was not working properly I fixed the refrigerator myself fuse was blown it did it again in 2019 and keystone wouldn't stand behind it cost me $1,200 I'll never buy another keystone product Show less

My husband and needed to have a lifestyle change and Decided to buy a 2020 keystone Montana High Country. It was very pretty. When it was time to get it they said that something in the air conditioner was recalled. Then I was bringing belongings into the camper and noticed the panels in the closet were Very damaged. Days later we found out there was structural damage. We were offered an upgrade at no extra cost which was nice to a Montana 3780rd. We put in a direct tv satellite $3500. We were told that it was completely wired for this. After we left and had direct tv come out, they said that the wiring was not correct and there were too many duplexes In the wiring. Also the dish wasn’t installed properly. This had to be completely rewired. The built in usb chargers were wired backwards, then the batteries wouldn’t charge. We found out that the cable from the power center to the battery was bad. They have to cut the underbelly out to replace this. I really don’t think that the manufacturer has qualified people building these rigs. I would not recommend the Montana to anyone. For 3 months now the problems haven’t stopped. I have made my complaints known to the dealership and Keystone. Keystone has no interest in compensation for all the time and trouble I have gone through. Do not buy a new keystone product Show less

WARNING-Keystone is NOT the company of quality and service as in the past. Late September 2016 we purchased a 2017 Montana High Country 310RE. We uncovered it a few weeks ago (March 2017), discovering roof issues. Trying to keep this short as possible, my review consists of their actual response to not honor the warranty and our response, which they have completely ignored. Our dealer is shocked by their response, and is also stuck, trying to help us. KEYSTONE RESPONSE-As discussed and relayed via phone, we have fully reviewed your case file, and photos provided. Keystone does respectfully decline participation in the request of replacing your roof. This will be our final determination regarding your case. This is a warranty exclusion outlined in your Owner's Manual which I have attached to this e-mail and summarized below. "Keystone will not be responsible or liable for incidental or consequential damages of any kind or nature that result from any defect in the recreational vehicle. The disclaimer of consequential damages is not dependent upon the warranty fulfilling its essential purpose." Please note, Keystone does not recommend aftermarket products for their units. Any failures or issues that may arise or are related to or from an aftermarket product will not be warranted. We do appreciate the opportunity to review your request. OUR RESPONSE - Wow. That's all I can say, is wow. The warranty doesn't cover defects of a trailer that left the factory with waves, uneven plywood, and areas of the plywood lifting off of the frame?? There are also areas of staples coming up and no flashing to protect the rubber roof from the plywood. We have read and found information from those who didn't find these defects until they discovered leaks in their travel trailer. I guess we should just be happy we found this mess before any leaks occurred. But, according to the statement below, Keystone also states it will not cover any aftermarket product. So, if we repair on our own, in order to keep the trailer from leaking, this will void the entire warranty??? This is all very confusing... We thought warranties were made to cover defects??? We never would have dreamed to look for 'fine print' such as this in an owner's warranty manual. We thought maybe some of the minor issues we had with our previously owned 2013 Outback (we purchased brand new, because we found more time to start camping again) were because it was smaller and considered more of a mid-line quality travel trailer. About 12 years ago, we purchased brand new and were the proud owners of a Montana Mountaineer. We really enjoyed that trailer, but time didn't allow us to use it much and we regretfully sold it. So, we thought by spending our hard earned money (quite a bit, I might add) to again purchase a 'better quality', top of the line, Montana High Country, we would not have many problems. This purchase of the Montana High Country, in addition to our previous purchases, shows how much faith we had in Keystone. Our plans were even to purchase the ultimate top of the line, Montana, in a few years, as our retirement 'home'. I guess, since we never encountered any major issues before, we have been disillusioned in thinking that Keystone cares anything about their customers. Mr. Jackson, we are just sick over this. We purchased this trailer at the end of September 2016 and have only been out in it twice before putting it away for the winter. We are not trying to 'pull one over' on your company or get something we don't deserve, we just want to be treated as a respected customer. We are very confused. So, if the warranty doesn't cover DEFECTS, do we sue Keystone for selling us a lemon? Respectfully, Show less

My wife and I bought a new 2017 Montana High Country in Oct 2016. We traded in a 2005 Montana fifth wheel. The 2005 was a nice, solid built camper, very comfortable, but we were going to be living in a camper for a while, with 3 pets, so we decided we needed something bigger. Because the 2005 had been a good camper, we trusted Keystone and did not even consider a different brand. BIG MISTAKE!! Keystone quality and service has gone downhill and we will never buy another one. We had the new camper for 4-5 weeks when a storm came thru. My wife got up in the middle of the night and found a big leaking problem from the ceiling in the bunk room. The floor, the couch and the carpet under the couch were all wet. We had to put 3 pots out to catch water. As I stated earlier, we are living in this camper, so taking it in for repairs is not easy. We have to find somewhere to stay that allows pets, and then there's the hassle of packing everything up. Well, it just so happened, we were going to be going home for most of the month of December. So, the local dealership we bought the camper fvan on, told us that would be a good time to bring it in and leave it, that that would give them plenty of time to fix it. There were/are several other issues with the camper as well as the leak, such as, 2 sets of window shades would not work, the trim on the bedroom cabinets, which are apparently not solid wood anymore, but are covered by a wood appearing adhesive paper, did not stick when installed and is peeling up and has bubbles all underneath, the refrigerator was not staying at 32 degrees, therefore taking two days to freeze a tray of ice and keeping food semi frozen, there was a toilet issue in the small bathroom where water leaked around the seal, the black and gray water tanks are mislabeled, so when you drain the black tank, you are really draining the gray tank and vice versa, the bunk beds have no ladder to get up on the beds with. So kids have to climb on the cabinet with the tv on one side or on the recliners on the other side. There are hookups for a washer and dryer in a cabinet in the living room. The problem is, the way the slide out is designed, the cabinet doors will not open all the way, so the only way you could put a washer and dryer in, would be to remove the cabinet doors and then leave them off to be able to get in to them. That would look really nice in your living room, huh?there is also a kitchen cupboard cabinet door that will not fully open for the same reason. We are talking about a $70,000 camper here! We took the camper to the dealership here that we bought it from. Again, they told us it would be ready when we got back in a month. When we picked it up, it was pretty apparent that the only thing they had done, was clean a duct or vent out to fix the leak, however, we again had wet carpet a week later. They did not touch the trim, there still is no ladder, and they told us the parts fir the shades did not come in. However, strangely, the parts came in two days after we picked it up. I will say, it did rain here yesterday and the camper did not leak that time. They are now telling us that we have to bring the. A per back in again, to get it fixed. We called Keystone and told them the problems, and explained we are living in this camper. We asked could they send someone here to work on it or have the dealership where we bought it, send someone. We are only 8 miles from the dealership, The answer was NO. They could care less that we are inconvenienced by the poor quality of their product. We bought this camper in good faith that Keystone would stand by their product and be there if there were any problems. This is no way to treat loyal customers. I have referred them to friends before because I believed in them. So, take my advice. Look the other way when you are looking for a new camper. There are a lot of other nice campers out there that I am sure, treat their customers like they should be treated. Do your homework. Read up on reviews, and you will see, that I'm only one of many that have had problems with them. It's very sad because the. camper has a lot of appeal. Show less

Bought this Montana high country. Upgraded from a small Adirondack fifth wheel. Probably should have kept the old paid off one and dealt with it. We do full time. I travel with work. So it\'s our home on wheels !!! Since week one I have had problems. First the fridge it didn\'t keep cold stayed average 55 degrees and would bump on 33 occasionally but rare. Being wife is diabetic. Her insulin got tossed twice before I invested in a cooler bag to keep it safe. Needless to say complaint after complaint and being told it\'s not made for living in I yanked the junker out and installed a residential fridge. When I pulled it out the floor was molding and rotting investigating further as to why. The drain line was still zip tied to the back pouring water all over the space .... Duh. Well despite my chuckle at the lack of quality control it was thrown in my shed that\'s $4000. Out the window. Fridge works great now 450 Sears outlet. Then round 2. Shower pouring water on floor despite the doors closed. Investigating. Duh !! Door trac in backwards. Hint we drain the water back into the shower. That why one side is solid with no drains in it ... I fixed another blunder from quality control .... 3 gas leak. Haha. Every so often strong gas smell I searched everywhere checked everything. Wha...laa.... One night wifey poo cooking dinner shuts everything off and hours later she wipes down everything and blisters the crap out of her hand on the stove top. She calls me asking why the top is so hot and discolored. I investigate. Remove the top off and a nice blue fame still burning at the port connection. Again. These aren\'t built to live in full time. Hence the word recreational vehicle. I\'m told. So insisting that I take it to my dealer. Hundreds of miles away. As always. I elect to have a service callous. Three times they replace the part. Still leaks so machinery on hand I export the stupid thing closed and kill the leak. Still on the horse for parts that are safe. So this weekend I pack up from the job and roll from Chattanooga Tn to Charlotte NC. Get all cozy and setup. Hah. Top of the trim over the bed laying on the bed. Just decided it was tired I guess and went to bed. I stuck that back up with the trusty nail gun I own just for the pieces falling off .... Hop on in the shower. Ahhhhh refreshing and then shave. Get all done shaving. Feeling good. Get dressed and walk out to the kitchen. To a swimming pool running from under the sink.... I think hum. What\'s this open it up and it\'s flooded. No pipes came undone. So last place I used water. Shower? Shave ? Go in the bath room and low and behold the bottom of the sink. Broken off the bowl. No here\'s what stumps me. The drains are slip joint. Lol they definitely didn\'t slip. It snapped the bottom of the sink slap off the bowl. Now I\'m drying cabinets and walls to keep from snatching cabinetry out and replacing it ... Needless to say. Here\'s my thoughts. I love this stupid thing. Paid a ton for it. It\'s home. But it\'s a pile of s--t. Warranty. HAH get in line if you think for one second your gonna get anywhere on that. Keystone is a joke , I can\'t take my camper to a service center I live in it. Their comments are its not designed to live in. .... Well guess what. A lot of people do. I paid for the Montana package. Heavy duty insulation. Haha. My AC can\'t put a dent in keeping it cool. Improvise. Insulate the windows and black them out. The wiring can\'t handle the packages so trip breakers. Get used to it. The tv cabling. Lol. After I couldn\'t get anything I tore into that monster to find wires not connected. And grounding out so I just ran new ones direct. The recliner is 6 months old it\'s fit for the dumpster that\'s one on my list to toss. The tv sound system lol I need a hearing aid to hear it. I\'m not hard of hearing though. ... I give the home a 4 star for design and comfort floor plan. I give the camper as a whole 3 stars. I like it even despite the gremlins. If your not handy or mechanically inclined. Your unit will be sitting at your dealer or other selected service centers. That\'s a promise .... That\'s 7 months ownership. Many many calls to keystone and others. I bought it off the lot nov 2015. It\'s a 2016 brand spanking new. I gave up on keystone standing behind their product and lost pretty much any hopes of them fixing anything so I probably voided all my warranties by fixing this piece of junk myself. But I build for a living as a general contractor so I know when my hands get in it its done right !!!! Have a wonderful day. And hope this helps anyone deciding to buy a camper. It\'s a recreational vehicle specifically designed for maybe 4 weekends a month use anymore your abusing the product. As they put it. Show less

We purchased the 2019 Montana High Country 331RL the end of November 2018 and picked it up December 31st from Camper’s RV in Shreveport, La while waiting for our new 40’ RV carport to be installed at our home. We took the RV, Thursday, January 3rd 2019 for our first camping trip to Lake Claiborne State Park less than 25 miles from our home. There were 4 other campers beside us in the park. It was cold but we wanted to test the heating unit ASAP. The first night went well, the second night around 9:00p.m. while watching t.v. and relaxing in the two comfortable recliners, we heard what sounded like a bullet hit the RV. We jumped up and my husband took a flashlight and went outside to look around to see if he could see anything. He even climb the ladder and looked on top of the RV and could not see anything. The next morning, Saturday, our son came up to join us for breakfast. When I opened the door for him, he commented that he had not noticed the upper window over the dining area looking like that when we had purchased it. Not knowing what he was talking about, I raised the curtain completely and discovered a shattered window. It had not broken and fallen out, just shattered. We realized that is what we had heard. My Husband and Son made a trip into Homer to pick up blue masking tape to tape the area in hopes it would hold till we could get home and unload our things then take it into Camper’s RV for repair. While they were gone, I called Camper’s RV and told them what had happened. They said they had never heard of this happening before, almost making me feel as if we were responsible in some way. They informed me this was also not covered under our warranty. I, of course, became very upset and told them we will be discussing this further when we could get the RV over to them to look at. I told them this was completely unacceptable. We returned home Monday, due to having paid for our lot at Lake Claiborne till then. By the time we got to our home, driving very careful and slowly, the window had completely blown out and when we opened the door to the RV glass was everywhere. We spent three hours picking up glass and vacuuming with a shop vac. We unloaded most of our things and early Tuesday morning we headed to Camper’s RV. After arguing with the service department when told the warranty would not cover this and in addition they would have to keep it at least 8 weeks, we explained again we would not accept this and wanted to speak with the manufacturer, Keystone. A representative called me on the phone when we returned home. I told him the complete story and explained the reason we had went with this Montana, we had been assured it was top of the line. We own a 2004 Dutchman Classic Bumper Pulled which we never have had trouble with, very disappointed with new one. We wanted one that was larger, more features, and easy to level. We came to an understanding, no charge to repair, the window was fixed within two weeks and RV was back at home ready for our next trip which was scheduled March 5-10 which is less than 60 miles from home. Before leaving on that trip, my Husband had trouble getting the slides to to extend, the battery was not holding a charge. He put the battery on a charger overnight and it still would not hold a charge. He connected a brand new battery, we were able to get the slides to come out for us to load our supplies. In the meantime, he contacted Camper’s RV, explained the problem and was advised to bring the battery into them so they could test it for 48 hours. They did and told us the battery was ok. Now the new battery my Husband had replaced the original one with was also losing the charge. To get us through the trip that we had already paid for, we took both batteries along with a battery charger in case we had trouble. We made it through the trip with only two other small problems, a window screen had come loose, after 30 minutes we were able to get it back in place, and a leak under the kitchen sink, my husband tighten the loose pipes...fixed the problems. Our next trip (3rd), which I had booked in January for May 21st also began with same problem, battery not holding charge. We contacted Camper’s RV and made appointment to bring it in June 5th and was told plan on leaving it 2-3 weeks. We have told them we also have a booked trip with deposit that has also been paid for July 2-5. In addition to battery problem, before we left on the Memorial week trip we could not get the back jacks to retract so we could connect the truck to the RV. Once again, my husband called Camper’s RV and after speaking with the Service Manager was connected with a technician. The technician said it had lost it’s calibration on the auto -level system. He instructed him to drop the back jacks using a drill on Manuel Shaft. We should not be having to do any of this. We are ready to see our attorney to see what can be done! Show less