We traded in our new 2018 Keystone Cougar Half Ton Towable, for this 2018 Bighorn 3010. The difference was noticeable, as we had many rinky dink problems with the Cougar from the get go. The Bighorn has issues as well...we take it offroad, but overall, a better rig, with higher quality, and less worries. Overall, after talking to many owners, new RV's, in general, are poorly made and one can expect issues sooner than later. Inspect, inspect, inspect...before you buy ! Once your off the lot...your totally forgotten ! Show less

This is a very spacious RV plenty of options. We’ve had nothing but problems from D laminated slides warped moldings warped outdoor kitchen door cable TV issues broken thermostats we had to have a slide completely taken out and restored this is our second Keystone cougar,we are very unhappy with the quality and when I contacted Keystone directly they told me I have to leave room for error because they’re Put together by piece work. Show less

Bought the trailer new and found a lot of problems .seems like the trailer was never Quality checked after it was build cable does not work it is cut somewhere and battery does not charge inverter failed and outdoor tv fell of the wall I only have owned it for 2 months problems happened on day 1 when I drove it off the lot camping wold has had trailer and ordered parts to repair it but it has been 3 months now and trailer still broken .I traded my 2010 keystone cougar that had no problems ever only reason I got the mallard was to upgrade instead I downgraded Show less

What a nightmare! My husband drove 800 miles each way to get floor plan I wanted. We have full cover, electric hook ups and sewer on our own property where it is stored. We live in our house NOT trailer. Take it out for two days. Leaks so bad mattress soaked. Took 2 months to schedule repair then told sorry we don't show you scheduled. Had email confirmation. Found someone closer to fix immediately. Took out for 3 week trip may 2022, issues, issues and more issues. Hubby fixed many, others repaired upon return. Now June 2023 going on 3 week trip. 2nd day extreme water leak and overwhelming sewer smell. Ok bought brand new, used one time 2 days in 2021 major problems then 3 weeks 2022 major problems now starting June 2023 trip with more major problems. The price of this travel trailer should not have this many problems. Keep in mind on concrete slab covered on our property. This travel trailer is well protected from the elements... I MEAN NO HELP FROM MANUFACTURER I EVEN PAID BIG BUCKS FOR EXTENDED WARRANTY. EVERY ASPECT OF OWNING THIS KEYSTONE COUGAR 25RDS HAS SUCKED! Think many times about buying a keystone which is "supposed " to be higher quality with the quality just buy the cheap other brand travel trailer most likely better quality Show less

The irony here for me is that we traded in our 2018 keystone cougar 5er,which we had just bought new, and were having ALL the problems mentioned here...for a 2018 Bighorn 3010. Our new rig has lots of rinky dink problems,also, but not so bad.the rig is much nicer,and we hurried and used it a lot in that first year warranty period. We do go out in the desert, boon docking,so we account some problems to that...but, after many discussions with travelers in the Quartzsiteand Yuma area my theory is there are higher quality crews or shifts or bodies of workers, and if your fortunate enough to get a better crew, you won't have cabinet doors falling off and missing molding, and screws,etc...Its confounding, the poor quality is so widespread! One biggy for me was how many voices, on the forums , emphasized the PDI, pre delivery inspection...we did that big time, and had many small things done b4 we drove off the "lot where they forget you". Show less

We bought this trailer fall of 2015 and had no problems for the first year other than the bed being difficult to walk around as another person had stated. We took one recliner out because it was too crowded with two. After 1 year our trailer siding cracked at the bottom of the bedroom slide out. We tried multiple time to have it looked at and got no where, even calling Dutchman was no use. The repair outfit would not even look at it. We ended up paying out of pocket to have it repaired. It was cracked all the way through and required partial replacement of the wood. I feel that they don't stand behind their product. This was an expensive trailer and should be better quality. I would not buy another of this brand/manufacturer. I believe they make Keystone which includes all the cougar trailers as well. Show less

First of all, my wife and I really like the layout and interior colors of the rig. We recently retired, love camping, and traveling. We have reservation all summer long so we decided to upgrade from our Keystone Cougar. This is going to be a lengthy review as I have had several issues with it. The first day we brought it home we noticed that there wasn't a remote and manual for the electric fireplace. Contacted the dealer and they didn't have any idea if one should be with it. I contacted Keystone and they sent one. By the way, the showroom model didn't have one either. I was testing the stereo and the outside speakers didn't work. I pulled it out and the speaker wiring was not properly wired to the outside speakers. I corrected that and then connected my satellite dish to the satellite input on the KeyTV Multi source controller. Well, my dish receiver couldn't recognize the satellite dish. After extensive troubleshooting I discovered that 3 of the coax connectors on the KeyTV controller weren't properly installed. I repaired them too. The next issue is the GFCI in the bedroom started tripping. I did some diagnostics and found the GFCI to be defective (very cheap GFCI). Purchased a new one and haven't had a problem with it. Memorial weekend we took it out for the first time. Figuring out the water tanks was a problem prior to leaving. The labeling on the panel is not labeled correctly. I eventually figured it out and had to mark each valve with a permanent marker. I pulled it approximately 135 miles to our destination. During this drive I didn't like the way the brakes were working. I have to max out the brake controller to get the brakes to somewhat work. Once we got to our destination, it was warm out so I break out my generator and turned on the rear AC. The first thing I noticed is the AC low and high fans were reversed. That upset me! Well after running it for several minutes there wasn't any cold air! Now I'm really frustrated. I'm a retired electronics tech so I'm pretty good with diagnosing wiring, etc. I pulled the thermostat of the wall and found that the low and high fan wires were reversed and the wrong wire was connect for the AC compressor. Ok, so I fixed that. Now I check the bedroom AC. It worked on high fan, but the low fan didn't work, but it did make cold air. I took the thermostat of the wall and found a ground wire spliced into the low fan wire! Well after doing voltage checks I found that the thermostat is fried on the low fan circuit. The next issue I found is the front fresh water tank stopped pumping water and it still showed over 1/3 of water in it. I switched it to the rear tank and got water. I opened the drain and it still had approximately 20 gallons of water in it. Once I got home I started filling that tank again and the pump wouldn't start pumping water until it was well over 1/3 of a tank. Now I'm beginning to think I screwed up by purchasing this rig. I pulled the upper panel in the pass through storage compartment and with my cell phone camera, I was able to take photos of the hose that went to the pump and the drain hose. The hose that goes to the pump is tapped into the side of the tank several inches from the bottom. The drain hose is tapped into the tank on the bottom. I'm like what the hell is this??? Ok, so while on the camping trip I notices that the "J" wrap on both of the opposing slideouts are not strait and are wavy as you looked down the side. The rubber piece that runs along the top of the "J" wrap isn't installed right....ugh!! More issues! Ok, so back to the brakes, I called Lippert, who is the manufacture of the axles, and asked them if the brakes are self adjusting or manual. They couldn't tell me without the axle serial number which I didn't have at the time. However he told me that the dealership is suppose to heat the brakes up to 200 degrees to break in the brakes. They have a coating on them and this procedure burns or wears this coating off. Apparently that wasn't done. He also told me that the dealership is suppose to lube the wheel bearings. He said most of the time they fail to do this. He said if I had a grease gun, go purchase a tube of Lucas #2 Red wheel bearing grease and grease the bearings. Oh, the rig does have bearing buddies. So I go to grease the bearings I found that one wheel was missing the dust cover!!(not the chrome cover that is on the wheel). OK, time to go to the dealer. Do you think I can get it in for warranty?? Well I have an appointment coming up but can only get 3 things looked at. Anything else I have to wait months to get it in. I bought this to travel and enjoy my retirement so now I will have to put a pause on some of it. I have also talked several times with Keystone but all they tell me is to take it to a dealership for warranty. I found several more problems but no more room to type. My question to keystone is where is your quality control? Show less

First of all, my wife and I really like the layout and interior colors of the rig. We recently retired, love camping, and traveling. We have reservation all summer long so we decided to upgrade from our Keystone Cougar. This is going to be a lengthy review as I have had several issues with it. The first day we brought it home we noticed that there wasn't a remote and manual for the electric fireplace. Contacted the dealer and they didn't have any idea if one should be with it. I contacted Keystone and they sent one. By the way, the showroom model didn't have one either. I was testing the stereo and the outside speakers didn't work. I pulled it out and the speaker wiring was not properly wired to the outside speakers. I corrected that and then connected my satellite dish to the satellite input on the KeyTV Multi source controller. Well, my dish receiver couldn't recognize the satellite dish. After extensive troubleshooting I discovered that 3 of the coax connectors on the KeyTV controller weren't properly installed. I repaired them too. The next issue is the GFCI in the bedroom started tripping. I did some diagnostics and found the GFCI to be defective (very cheap GFCI). Purchased a new one and haven't had a problem with it. Memorial weekend we took it out for the first time. Figuring out the water tanks was a problem prior to leaving. The labeling on the panel is not labeled correctly. I eventually figured it out and had to mark each valve with a permanent marker. I pulled it approximately 135 miles to our destination. During this drive I didn't like the way the brakes were working. I have to max out the brake controller to get the brakes to somewhat work. Once we got to our destination, it was warm out so I break out my generator and turned on the rear AC. The first thing I noticed is the AC low and high fans were reversed. That upset me! Well after running it for several minutes there wasn't any cold air! Now I'm really frustrated. I'm a retired electronics tech so I'm pretty good with diagnosing wiring, etc. I pulled the thermostat of the wall and found that the low and high fan wires were reversed and the wrong wire was connect for the AC compressor. Ok, so I fixed that. Now I check the bedroom AC. It worked on high fan, but the low fan didn't work, but it did make cold air. I took the thermostat of the wall and found a ground wire spliced into the low fan wire! Well after doing voltage checks I found that the thermostat is fried on the low fan circuit. The next issue I found is the front fresh water tank stopped pumping water and it still showed over 1/3 of water in it. I switched it to the rear tank and got water. I opened the drain and it still had approximately 20 gallons of water in it. Once I got home I started filling that tank again and the pump wouldn't start pumping water until it was well over 1/3 of a tank. Now I'm beginning to think I screwed up by purchasing this rig. I pulled the upper panel in the pass through storage compartment and with my cell phone camera, I was able to take photos of the hose that went to the pump and the drain hose. The hose that goes to the pump is tapped into the side of the tank several inches from the bottom. The drain hose is tapped into the tank on the bottom. I'm like what the hell is this??? Ok, so while on the camping trip I notices that the "J" wrap on both of the opposing slideouts are not strait and are wavy as you looked down the side. The rubber piece that runs along the top of the "J" wrap isn't installed right....ugh!! More issues! Ok, so back to the brakes, I called Lippert, who is the manufacture of the axles, and asked them if the brakes are self adjusting or manual. They couldn't tell me without the axle serial number which I didn't have at the time. However he told me that the dealership is suppose to heat the brakes up to 200 degrees to break in the brakes. They have a coating on them and this procedure burns or wears this coating off. Apparently that wasn't done. He also told me that the dealership is suppose to lube the wheel bearings. He said most of the time they fail to do this. He said if I had a grease gun, go purchase a tube of Lucas #2 Red wheel bearing grease and grease the bearings. Oh, the rig does have bearing buddies. So I go to grease the bearings I found that one wheel was missing the dust cover!!(not the chrome cover that is on the wheel). OK, time to go to the dealer. Do you think I can get it in for warranty?? Well I have an appointment coming up but can only get 3 things looked at. Anything else I have to wait months to get it in. I bought this to travel and enjoy my retirement so now I will have to put a pause on some of it. I have also talked several times with Keystone but all they tell me is to take it to a dealership for warranty. I found several more problems but no more room to type. My question to keystone is where is your quality control? Show less