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2 ratings and reviews

Voted most helpful review

Jeff Gay

Washington

Reviewed on March 11, 2017

RV reviewed 2013 Keystone Avalanche 343RS view listing

2.8
I spent months researching the right RV for my needs, and decided on the Avalanche. I loved the lay out, and the interior was very nice however after only a few weeks I had to bring it in for warranty repairs. The slide leaked while in the lot and rotted all the interior wood in the slide.... read more
I spent months researching the right RV for my needs, and decided on the Avalanche. I loved the lay out, and the interior was very nice however after only a few weeks I had to bring it in for warranty repairs. The slide leaked while in the lot and rotted all the interior wood in the slide. It was in the shop for 4 months, and was never finished when I took it back to live in on the job site while waiting for what I was told were the final parts to arrive. During the next 8 months I discovered many new problems with the unit, the most distressing of which was that both of the lower bulb seals had torn when the slides moved in and out. I put 2000 miles on the unit bringing it back and forth to have all these problems repaired to no avail. By then the job was over, and I left it at the shop for them to finish at their leisure while I moved back home. Several months later after several disputes with the shop not actually fixing the underlying problem causing the seals to get torn I was informed that they refused to do any further work on the unit. I had to go back to get it 2000 miles away and bring it home to another warranty station to start over. I have experience with this one and they have treated me well but the unit had been back and forth to the factory in Pendleton twice now to have all my concerns addressed and it is still not completely finished. All told I have 5000 miles of travel for warranty repairs on my new 5th wheel, and have spent 13,500.00 on payments, insurance, and travel during the last 2 years, and it is still not finished. I have only seen the thing 3 times in the last 2 years, and one of those was when I brought it back home to start over. I have been through at least 10 customer service reps at Keystone RV, and the last one was transferred out last week and I don't even know who my new rep is now. I have not heard from them in weeks now. I loved the Avalanche but their customer service reps are by and large a joke while their repair facilities must be populated with stoned high school kids as employees doing "repairs" on peoples $60,000 trailers. IF they finally finish my Avalanche I have not decided if I will keep it or not. I think they still owe me $13,500.00 in time out of service, and transport costs.
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Greg Larsen

Colorado

Reviewed on July 25, 2020

RV reviewed 2017 Keystone Sprinter 357FWLFT view listing

4.6
I bought a last years model. Had to leave Colorado for Jacob's RV in Nebraska to get a better deal; 40K for a new, wide body, mid-bunk fifth wheel with two A/Cs... good deal! I've had it 2 1/2 years, and I'm definitely surprised how few problems I've had, and we camp roughly 8 times a... read more
I bought a last years model. Had to leave Colorado for Jacob's RV in Nebraska to get a better deal; 40K for a new, wide body, mid-bunk fifth wheel with two A/Cs... good deal! I've had it 2 1/2 years, and I'm definitely surprised how few problems I've had, and we camp roughly 8 times a year. The interior is not as modern as I'd like, but the floor plan is ideal, and is more important. Mid-bunks are ideal IMO, and the big windows face the campground on this unit, unlike the newer 3571FWLFT Sprinter model. I pick my campsites based on the views because the windows are BIG. Watching movies in the main room with the family is fun and comfortable with ample seating. The kitchen is nice to cook in. The fridge is smaller than some, but big enough for us. Wife and I can watch movies in the bedroom and the unit is so big, the kids can carry on sleeping in peace, one in the loft, the other in the mid bunk. Midbunks are THE best floorplan if you want to accommodate a family AND maintain good views. I did find some modifications desirable (not essential). I added Morryde suspension enhancements with upgraded shackles and wet bolts (this is worth the $- your RV will thank you as you hit potholes). I changed to Goodyear tires after a flat that was NOT the fault of the manufacturer. It's only 4-point auto leveling (vs 6 point), so I added SteadyFast stabilizers. The newer Sprinter grayish brown cabinets are lovely, but my 2017 is heavy wood grain brown. I might paint the cabinets, but I'm concerned about the vinyl wrap of the cabinet frames. It's peeling and bubbling in a few places. Some of the doors don't latch very well. The main living space would benefit from an extra heat vent. The slide outs are cable operated, and some will knock this, but so far so good! And it also makes the RV 1,000 pounds lighter. My gripes are minor considering the RV has had so few issues. If I bought again, I might consider a Keystone Avalanche for the hardwood cabinetry, if your truck can handle the weight. I find the Avalanche's lack of popularity confusing. Avalanche is awesome, but my Sprinter has also been a winner for the money.
Livability
5.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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